Castle Rock Ford

tire inflaion indicator and water leak from rear area came in on Saturday morning w/o appointment and service manager got car assigned right away to technician to check tires and for leaks. 30 minutes la came in on Saturday morning w/o appointment and service manager got car assigned right away to technician to check tires and for leaks. 30 minutes later technician was finished and explained to me reason for tire indicator was caused by low pressure and no nails and saw no leaks but explained water condensation does occur in rear due to exhaust condensation. Very clean and peaceful waiting room and service bay area. Left feeling I will return to this location anytime I have service needs. More

Great Dealer Went to Medved after a bad experience with Phil Long Chapel Hills, Colorado Springs. I worked with Don and Kevin and both were very helpful...got the Went to Medved after a bad experience with Phil Long Chapel Hills, Colorado Springs. I worked with Don and Kevin and both were very helpful...got the truck I wanted and matched a prior offer....all hassle free and no stress. Will be going there again in the future for car buying..the short drive is with it instead of dealing with Phil Long in the Springs. More

Thank you Excellent service always with Nicole Fast lane have been working with Nicole for the past 3 years. She ias always friendly remembers each time. Than Excellent service always with Nicole Fast lane have been working with Nicole for the past 3 years. She ias always friendly remembers each time. Thank you More

Best car buy I've ever had When it comes to customer service, Michael Leininger is hands down the best! There hasn't been a part of the process, thus far, where he hasn't excell When it comes to customer service, Michael Leininger is hands down the best! There hasn't been a part of the process, thus far, where he hasn't excelled beyond my expectations! He is definitely my go to for all my car buying needs, and always treats me with so much respect. I would definitely recommend him and his team to anyone who is looking! More

Took the time to explain features of new Expedtion We purchased an Expedition with all the bells and whistles. They took two hours to explain it all and made sure we were comfortable with the car befo We purchased an Expedition with all the bells and whistles. They took two hours to explain it all and made sure we were comfortable with the car before we left the dealership. Most importantly, they kept their promises made during negotiations .....a very positive experience for a couple that made their living doing just that. More

Amazing sales team Professional and delightful to work with and made the experience smooth. Inventory was great, and the team helped me navigate a challenging situation Professional and delightful to work with and made the experience smooth. Inventory was great, and the team helped me navigate a challenging situation I was in! More

Great car buying experience I have purchased more cars than I probably needed, but believe I'm well versed in the process. Medved was a very pleasant experience. Considering Ry I have purchased more cars than I probably needed, but believe I'm well versed in the process. Medved was a very pleasant experience. Considering Ryan is a new salesman, he had honesty and integrity that is not found in most dealerships. He was very in-tune to what I was looking for and made certain all my wants/needs/must haves were met. Brad, the sales manager, was dedicated to my financial concerns and made every attempt to find me what I wanted/needed/could afford in a new truck. The whole process took several weeks, but everyone went above and beyond to find me a new truck making that made it easy to trade in my current truck. I would highly recommend this dealership. More

Excellent Customer Service! John Garrard was awesome!Found the vehicle I was looking for with all the options. Easy to deal with and excellent customer service! This is the third John Garrard was awesome!Found the vehicle I was looking for with all the options. Easy to deal with and excellent customer service! This is the third car I've bought from him over the past 2 years. More

Excellent We worked with Kevin Sidener and Jacob Liedel and they were great to work with.I would recommend working with these salesmen if you want a low press We worked with Kevin Sidener and Jacob Liedel and they were great to work with.I would recommend working with these salesmen if you want a low pressure ,fun car buying experience! More

Best customer service anywhere! Ryan Quintana was very helpful! He got me into the car I wanted. He is very kind and professional. He will go the extra mile to make sure his custo Ryan Quintana was very helpful! He got me into the car I wanted. He is very kind and professional. He will go the extra mile to make sure his customers have all the information they need. I highly recommend Ryan. Every sales/financial person I met were very courteous and made sure I was comfortable throughout the process. Complete opposite of "Big Mike" ford. It was definitely worth the 20 minute drive for excellent customer service. More