Castle Rock Ford

Great experience right up to the sale and they added almost $800 in previously undisclosed dealer fees when signing paperwork. VIP package or something including dealer prep and LoJack. Feel like I got almost $800 in previously undisclosed dealer fees when signing paperwork. VIP package or something including dealer prep and LoJack. Feel like I got jacked. Won’t buy there again. More

Alex was most attentive and helpful throughout the entire process. He was always available when I had a question. Other than waiting a long time for the vehicle, it was a wonderful experience. I would highly process. He was always available when I had a question. Other than waiting a long time for the vehicle, it was a wonderful experience. I would highly recommend, Alex, and Castle Rock Ford to anyone! More

Great service for my vehicle, love the staff and love the quick service, would come again for my vehicle needs quick service, would come again for my vehicle needs More

Great customer service! Got me in right away for an appt and completed the work same day. Communicated with me on progress and kept me informed. So easy to work with. I will Got me in right away for an appt and completed the work same day. Communicated with me on progress and kept me informed. So easy to work with. I will be back! More

Was unable to flush the cooling system with out agreeing to replace the degas line assembly, additional 496.64. Was told the degas line system was leaking however, all I saw was a little residue on the hos to replace the degas line assembly, additional 496.64. Was told the degas line system was leaking however, all I saw was a little residue on the hose clamp. More

Amber did a great job keeping me informed and allowing me to make decisions on costs. to make decisions on costs. More

Thank you for all you have done. Nicklaus in ford service is the greatest and took care, Lots and Lots of caring to make service the best experience possible. Thanks for the great s Nicklaus in ford service is the greatest and took care, Lots and Lots of caring to make service the best experience possible. Thanks for the great service and friendship. L. B. More

Ridiculously slow to do a repair. We setup an appointment to have a leak fixed on our Expedition only to be told it would be a couple days before someone could look at it. What is the We setup an appointment to have a leak fixed on our Expedition only to be told it would be a couple days before someone could look at it. What is the point of an appointment if they would look at it when they find the time? It took 2 days before they called back and said it was a leaking water pump and they would need another week to replace it. In total they had the truck for 10 days to do a repair that should take 4 or 5 hours. The kicker? When we asked about an open recall (that we've asked about twice before), they said they hadn't done it because we hadn't implicitly asked them to address it, but they would be happy to keep the truck another week to order the part and do the recall. More

Amber did a great job. now my F150 is all up to snuff! She was very thoughtful and informative. now my F150 is all up to snuff! She was very thoughtful and informative. More

Elva greeted me outside and kept me informed of my cars progress. She was on top of the package purchase I had for my oil changes, and was on top of my Ford Pass points. progress. She was on top of the package purchase I had for my oil changes, and was on top of my Ford Pass points. More