Castle Rock Ford

Had a very pleasant experience purchasing a used vehicle. John Garrard did his best with all of our questions and made the purchase process a pleasant experience. I would highly recommend shopping for you ne John Garrard did his best with all of our questions and made the purchase process a pleasant experience. I would highly recommend shopping for you next vehicle there! More

Don't waste your time. While visiting from out of state, I looked online and found that there was a used vehicle on the lot that I was interested in. I sent two emails on th While visiting from out of state, I looked online and found that there was a used vehicle on the lot that I was interested in. I sent two emails on their website, and used their instant messenger without getting a single call back.This should have been a red flag to me. Instead, I called them the next day and asked to speak to a salesman. We set up an appointment for the following day. I arrived at the dealership, pre-approved for a loan, and I knew exactly which vehicle I wanted. The car was 4 years old, low mileage (16k), and well kept. We test drove the vehicle, and it seemed fine. I bought the car, and canceled my return flight. I made it halfway home, about 600 miles away, before the car overheated and boiled all of the coolant out. The motor wouldn't turn over at all. It was late, and I already had a hotel reservation 150 miles further away. I called and texted the finance manager and the salesman. Both replied back, that there was NOTHING they could do because I hadn't bought an extended warranty. They said they could "get it in to be looked at" if I had still been in town. Neither of them gave a xxxx about me paying $35k for a vehicle to be left stranded halfway home. They made their sale and washed their hands of it. Long story short, $140 for a hotel room I couldn't cancel $350 to rent a truck $150 to rent a trailer $300 to get it into a shop to find out that the car had several pre-existing codes for "Engine Overheat Shutdown" $650 to replace the faulty radiator cooling fan that was bad before I bought the vehicle $200 for coolant and oil/filter change $450 to replace the starter motor that stopped working because of "heat soak" due to the engine overheating Now all I have to worry about is the engine failing prematurely because of all of the times it has overheated. I already know they're just going to say, "that's exactly why an extended warranty is important." I remember a time when you shook a man's hand, they actually cared about the customer and the deal. That's not the case with this dealership. Everything about this car has been a disappointment. For the money I spent, I expected more. More

Dealer Shawn ONeill was able to help me find what I wanted, not what he wanted to sell me. Allowed me to take my time and find the right truck for me. Great service wanted, not what he wanted to sell me. Allowed me to take my time and find the right truck for me. Great service More

Better selection than other dealerships we checked and worth the drive to Castle Rock! Completely satisfied and happy with our purchase! Would highly recommend to anyone! worth the drive to Castle Rock! Completely satisfied and happy with our purchase! Would highly recommend to anyone! More

Noah - excellent service Noah provided excellent for me to get my F-450 in for an oil change. He worked with me to get in without an appointment. Everything went smoothly and Noah provided excellent for me to get my F-450 in for an oil change. He worked with me to get in without an appointment. Everything went smoothly and I will back again next time. More

No Appointment I didn't have an appointment when I showed up. Noah was able to get me in and my wait time was just over an hour. Not bad for no appointment. I didn't have an appointment when I showed up. Noah was able to get me in and my wait time was just over an hour. Not bad for no appointment. More