Castle Rock Ford

Jimmie ford at Castle rock ford, helped me and my wife get into a 2020 ford escape for my wife, and she loves it! Thanks jimmie! get into a 2020 ford escape for my wife, and she loves it! Thanks jimmie! More

Love my whole experience there, everyone is nice and friendly and John Garrard was very helpful and respectful, 100% recommended this place, truly happy!! I love my car!! friendly and John Garrard was very helpful and respectful, 100% recommended this place, truly happy!! I love my car!! More

We had a great experience working with Shawn. We were given a fair price for both the new vehicle and our trade in. The process was quick and painless. given a fair price for both the new vehicle and our trade in. The process was quick and painless. More

Seth matched us with a great truck for our needs. COVID made it super convenient in that the truck got dropped off at our house, paperwork was done over the phone and on our porch. There were some typos o made it super convenient in that the truck got dropped off at our house, paperwork was done over the phone and on our porch. There were some typos on the paperwork, so it needed to be redone, but otherwise everything was smooth sailing. We are fairly COVID-careful, and people at the dealership were not strict with wearing masks or wearing them properly. More

The people that I worked with were all very respectful and professional, while still remaining personable and friendly, I hate car shopping and I want to say thanks for making it a little better for me and professional, while still remaining personable and friendly, I hate car shopping and I want to say thanks for making it a little better for me More

I would give this dealership 0 stars if it were an option. I purchased a Ford F250. It's been 60 days from my purchase. No title. My state tax has NOT been paid. I still do not have a valid CPO ( option. I purchased a Ford F250. It's been 60 days from my purchase. No title. My state tax has NOT been paid. I still do not have a valid CPO (certified pre-owned) paperwork. My temp tag has expired. The finance paperwork had to be done 2x due to the incompetent employees. The miles reported by the dealership was incorrect by over 7000 miles. They are unorganized and have poor customer service. Very few of my calls get returned. I get an occasional text from the salesman every 2 weeks to say they are working on it. Worst buying experience ever. I recommend avoiding this dealership at all costs. More

Excellent service. Knowledgeable people. The finance piece was overwhelming...so many options and still nor sure what we got. Love the new Edge though! Ford has been great to us over the years. Loya piece was overwhelming...so many options and still nor sure what we got. Love the new Edge though! Ford has been great to us over the years. Loyal customer here. More

John Garrard and the rest of the staff worked very professionally. It was great to work with John as he only showed trucks that I said I was looking for and never tried to sell something that I didn' professionally. It was great to work with John as he only showed trucks that I said I was looking for and never tried to sell something that I didn't want. John also went out of his way to meet me on Sunday to make sure everything was taken care of. Thanks for all of the hard work, Love the truck. More

Great service very educated staff. John Garrard has a low-key method of sales approach but yet very attentive and knowledgeable and my opinion is a great sales person low-key method of sales approach but yet very attentive and knowledgeable and my opinion is a great sales person More

John and the team at Castle Rock Ford changed the game for us. I came from the industry and knew the corridors, but I didn't need to fight back for what we wanted and needed. They handled everything bette for us. I came from the industry and knew the corridors, but I didn't need to fight back for what we wanted and needed. They handled everything better than I could have expected and we ended up with a beautiful new ride, at the price we wanted, and found our new home base for our future buys as well. Definitely call and make and appointment with John to get taken care of. And hey John, ready to make my Raptor happen?! More