Castle Rock Ford

Ashley McClure is a great asset to this dealership. She is friendly and knowledgeable. She really makes her customers feel valued and is always friendly and helpful. is friendly and knowledgeable. She really makes her customers feel valued and is always friendly and helpful. More

I’m so impressed with John’s customer service and all the hard work he puts in really shows and is so appreciated. You can tell he has a high level of care for the customers and the dealership. He deserves hard work he puts in really shows and is so appreciated. You can tell he has a high level of care for the customers and the dealership. He deserves 10 stars, we got lucky to have come across such a great man who is so reliable and easy to work with it’s just a blessing. Truly appreciate all his help and his above and beyond service. People like him really make a business stand out and the reviews do show. Highly recommend Castle Rock Ford ! More

Best deal and warranty anywhere..Awesome ppl to work with.. Will buy next vehicle from Castlerock Ford... Tyvm. Keep up the great work and great value with.. Will buy next vehicle from Castlerock Ford... Tyvm. Keep up the great work and great value More

This purchasing experience is one of the best I have ever had. John was very knowledgeable about the trucks we looked at and the features available. He was professional and easy to work with. He went abov had. John was very knowledgeable about the trucks we looked at and the features available. He was professional and easy to work with. He went above and beyond what we'd expect during process. More

Hands down the best car buying experience we have ever had. Kelly, Steven, John, and Felix were all a pleasure to work with. Definitely worth the drive all the way down to Castle Rock! had. Kelly, Steven, John, and Felix were all a pleasure to work with. Definitely worth the drive all the way down to Castle Rock! More

John Garrard was my sales person and was very knowledgeable. They even delivered the vehicle to me due to Covid concerns. I feel like I got a good price and the experience was overall very positi knowledgeable. They even delivered the vehicle to me due to Covid concerns. I feel like I got a good price and the experience was overall very positive. I would recommend this dealership. More

This has been the most troublesome car purchase I’ve ever experienced. The salesman wasn’t familiar with the features of the car and told me there were some desired features that came standard on the vehicle experienced. The salesman wasn’t familiar with the features of the car and told me there were some desired features that came standard on the vehicle. Actually, they were not on the vehicle at all. He could not adequately explain the hybrid features. The most disturbing is that 6 weeks later, they have yet to pay off my trade in and I’m now making 2 car payments and paying interest. When I called to address the issue, I was told by Shawn, the sales manager, “what do you want me to do about it.” I purchased my previous Ford when the dealership was owned by Medved. Their service was wonderful. If I purchase another Ford after this, it won’t be possible for me to support my local dealership. Think twice and maybe go somewhere else. More

I'm normally very weary when I step foot into a dealership as I haven't had good experiences in the past. Jimmie Ford was great to work with and put me right at ease. He's personable and straight dealership as I haven't had good experiences in the past. Jimmie Ford was great to work with and put me right at ease. He's personable and straight forward. We purchased a new 2021 F-250 and had 2 trade-ins to negotiate, we ended up walking out of there happy to have worked with them and will be back in the future. More

My wife and I purchased a new explorer from here. The experience was great and the staff is really friendly. We traded in our BMX X3 and I have to say the finance office and Mr. Jimmie Ford went above a experience was great and the staff is really friendly. We traded in our BMX X3 and I have to say the finance office and Mr. Jimmie Ford went above and beyond for us. Will definitely recommend this dealership to anyone looking to purchase a vehicle. 5 stars! More

John Garrard worked hard to ensure that our purchase of a new 2020 Explorer was a GREAT experience. John was extremely professional and did a fantastic job of meeting all of our expectations. new 2020 Explorer was a GREAT experience. John was extremely professional and did a fantastic job of meeting all of our expectations. More