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Castle Rock Ford

Castle Rock, CO

4.5
1,139 Reviews

1404 S. Wilcox St

Castle Rock, CO

80104

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Showing 1,139 reviews

August 04, 2021

Shawn O'Neill at Castle Rock Ford was the absolute best to work with! He had great knowledge of the truck we were looking at, was thorough, honest, and a pleasure to deal with! We will refer anyone and e More

by mbjd007
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Laping, Shawn O'Neill
Aug 05, 2021 -

Castle Rock Ford responded

Thank you so much for taking time out of your day to share your experience with everyone, mbjd007! We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Congratulations on your new truck!

July 26, 2021

I had been looking for a dealership that I felt comfortable with and had not found one until I requested information on a vehicle in this dealership. Joshua Lank contacted me via text and we arrang More

by Jessica.G
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Lank
Jul 27, 2021 -

Castle Rock Ford responded

Jessica, thank you for recognizing your experience at Castle Rock Ford. It is wonderful to hear Joshua and our team were helpful during your visit. We consider customers as part of our family, and as an extended part of our family, we want you to receive the kind of treatment each of us would want and expect. Thanks so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business.

July 20, 2021

Antonio was excellent to work with. Professional, courteous and very knowledgeable. I will be purchasing my next vehicle from Castle Rock Ford. The entire staff is dedicated to friendliness and profe More

by Bdillon1822
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antonio, Dutch
Jul 20, 2021 -

Castle Rock Ford responded

Thank you for the feedback, Bdillon1822! Our team strives to build long-term relationships by delivering amazing service to each of our guests. We appreciate your business and look forward to working with you again!

July 18, 2021

Antonio was the best! Helped us find the exact car we were looking for, his easy going manner allowed us to take our time finding what we really wanted. I Highly recommend working with Antonio! More

by Nicole D.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antonio
Jul 19, 2021 -

Castle Rock Ford responded

Thank you, Nicole, we love hearing from happy customers. We know that buying a car is an important decision and it is awesome to know that Antonio assisted you in such an efficient manner. Please feel free to contact us if you have any questions about your new vehicle.

July 18, 2021

After a few frustrating dealings at other Ford dealers my luck completely changed and not only did I find the vehicle I had searched four states to find, but my wife and I were met with employees who surpass More

by bandstr48
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Laping, Shawn O'Neill, Kaley Hughes
Jul 19, 2021 -

Castle Rock Ford responded

We appreciate your review and recommendation, bandstr48! We are glad to hear that you were pleased with the service you received from Shawn and we certainly do look forward to serving you again for your future automotive needs. Congratulations on your new vehicle!

July 14, 2021

I had the best buying experience ever in my 40+ years of car buying. John and Roger made it an enjoyable experience. Just 9 weeks from order to delivery on my new F-150 is amazing during the chip shortage F More

by Dennis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Garrard, Roger Condon
Jul 14, 2021 -

Castle Rock Ford responded

Dennis, thank you for recognizing your experience at Castle Rock Ford. It is wonderful to hear John, Roger, and our entire team was helpful during your visit. We consider customers as part of our family, and as an extended part of our family, we want you to receive the kind of treatment each of us would want and expect. Thanks so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Congratulations on your new F-150!

July 13, 2021

Easy to work with and gave us lots of options to choose from. Made us feel comfortable and weren't pushy at all. Overall a 5 star excellent rating. Thank you!!!! More

by dominic.castonguay
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Laping
Jul 14, 2021 -

Castle Rock Ford responded

Dominic.castonguay, thank you for the recommendation and for sharing your experience with us! We could not be happier that you enjoyed your experience here at our dealership and that our team provided you with such exceptional service! Thank you again and congratulations on your new vehicle.

June 30, 2021

Everyone at Castle Rock Ford was amazing to work with, especially John GARRARD who helped us with the purchase of 2 vehicles. Josh and Dutch were the finance guys who made all the paperwork easy. We are l More

by Mms60
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Garrard, Joshua Laping
Jul 01, 2021 -

Castle Rock Ford responded

Mms60, we appreciate your review. We are glad to hear that you were pleased with the service you received from John, Josh and Dutch and we certainly do look forward to serving you again for your future automotive needs. Congrats on your new Ranger and Bronco Sport!

June 29, 2021

Good customer service in the sales department. Shawn was outstanding keeping me informed, as was Joshua in taking care of the paperwork quickly. Thanks guys. More

by John
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Laping, Shawn O'Neill
Jun 30, 2021 -

Castle Rock Ford responded

John, we are thrilled to see you had a great experience! Thank you very much for your feedback and we hope to work with you more in the future.

June 26, 2021

Josh Lank helped me get into a new Bronco. He’s up front and honest and made the whole process easy. More

by Roland
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Laping, Joshua Lank
Jun 28, 2021 -

Castle Rock Ford responded

Roland, taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs! Congratulations on your new Bronco!

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