Castle Rock Ford

My father and I came in for service to get some electrical work done that was causing him issues. The dealer correctly identified what wiring needed to be fixed and completed this work in a reasona electrical work done that was causing him issues. The dealer correctly identified what wiring needed to be fixed and completed this work in a reasonable time, this is not my issue. They also told my father his turbo piping had gone bad (CAC piping)- the turbos had failed on the way to drop the car off so this seemed reasonable. The reason for replacement on the write up was because the original part was dislodged and an updated system came out that was less likely to fail. We called in and asked if this part was broken on our truck and the rep Maddi DeYoung stated yes the part was broken and needed to be replaced and also it was now both sides of the turbo piping was bad instead of just something being dislodged. I could smell the bs and told my father not to do this work. When we arrived to pick up the car we continued to question the CAC piping that they desperately wanted us to buy. We inspected our vehicle and realized that is is a dishonest dealership, neither side of the pipe was dislodged nor broken at all. The wiring work they did seemed to fix the issue with the turbos because they were now working. I believe the computer was reading false info and putting the truck into limp mode but this is unclear. All I know for sure is without paying an extra $1,000 our turbos we’re working again. This dealership will try to sell you things you don’t need! They are not out for your best interest and nobody should service there. The icing on top of the cake - they had left another customers keys in our truck and also our passenger door was not even assembled when we arrived to pick up the truck. We had to ask for that to be put back together, they obliged. Still the tech still didn’t put the fuse box cover back on and left it on the floorboard after we had asked. I wouldn’t trust these people to work on any of my cars or anybody else’s car/truck. More

My 2016 Ford Edge needed a major repair. One phone call to Castle Rock Ford, and they went to work. They filed a claim with the warranty company, got the parts needed for the repair, and the One phone call to Castle Rock Ford, and they went to work. They filed a claim with the warranty company, got the parts needed for the repair, and the car runs like new. They were friendly and professional and kept me apprised at every step. More

I worked with Joel in service for a recall on my F-150. He was very responsive and courteous. He was very responsive and courteous. More

My husband and I live in Montana. We found a pre-owned Jeep online that we were interested in so I posted a few questions on the website. Within minutes I was contacted by the dealer We found a pre-owned Jeep online that we were interested in so I posted a few questions on the website. Within minutes I was contacted by the dealership. I have been working with Brian Cook in the process and have purchased the Jeep! Brian has been great, keeping me informed by way of text, emails and calls. I felt very reassured when he could tell me the name of previous owner and how the Jeep ended back at the dealership. Also worked with Cory in financial department for a great deal! I would absolutely recommend Brian Cook to help you with any local or online car purchase! More

Great service! My service advisor was very knowledgeable and super informative. I will be coming back. My service advisor was very knowledgeable and super informative. I will be coming back. More

Kara was awsome and friendly. She was out sick durring my service so things got a bit mixed up. I'll return only if I deal with Kara. She was out sick durring my service so things got a bit mixed up. I'll return only if I deal with Kara. More

We have purchased two pre-owned vehicles from this dealership, and the service was exceptional each time. From the sales staff to financing to management, everyone is friendly and helpful. Highly reco dealership, and the service was exceptional each time. From the sales staff to financing to management, everyone is friendly and helpful. Highly recommend! More

I ordered a Ford F-150 at the Lariat trim level and waited 6 months for it to deliver I arrived with financing in hand and a clear title to close a very clean deal. After getting a soft quote of $30 t waited 6 months for it to deliver I arrived with financing in hand and a clear title to close a very clean deal. After getting a soft quote of $30 to $35K for our trade when we placed our order and the we excitedly waited for delivery. On the day we were set to pick it up they quickly offered only $20K for our trade even though I had documented from JD Power and NADA that the value at that moment in time and in that zip code and with the indicated mileage was indeed between $35 to $38K. This was a bait and switch in my opinion. We now have to start over with a real dealer. I would advise that you find someone else to work with on your vehicle purchase. More

Jimmy Ford is the most sweetest, kindest, knowledgeable, down to earth, respectful person in the HISTORY of car sales. CHEERS to buying our 4th car with you in a 1 year period!!! I wouldn’t ever go anywh down to earth, respectful person in the HISTORY of car sales. CHEERS to buying our 4th car with you in a 1 year period!!! I wouldn’t ever go anywhere else!!! Kendall More

They treated me so poorly, I decided not to purchase the truck I ordered and waited six months for. truck I ordered and waited six months for. More