Castle Rock Ford

Arriving I was met by Service Adviser Alva Mejia, who greeted me by name and took care of every request. She listened to my concerns, took action to complete the service in a very short while I waited. S greeted me by name and took care of every request. She listened to my concerns, took action to complete the service in a very short while I waited. She has outstanding knowledge and empathy. When I thanked her for making things easy she responded “that’s my job”! Tha actual service was completed flawlessly. Honestly, the best dealer service ever More

Very good and professional service. Thank you! I'd have given a 5 star but the costs really are increasing. Thank you! I'd have given a 5 star but the costs really are increasing. More

Service was complete in a timely manner and the bill was explained in sufficient detail. explained in sufficient detail. More

Was a super easy experience to work with Dillon. He made the whole process very smooth. He made the whole process very smooth. More

Gary was great, I knew exactly what was going on with my truck all the time . Great service everyone was extremely helpful and friendly. I had a very good experience. Thank you Gary and the parts departme truck all the time . Great service everyone was extremely helpful and friendly. I had a very good experience. Thank you Gary and the parts department. JT More

Lovely environment… great people…timely service Will definitely be back in the future. Thank you! definitely be back in the future. Thank you! More

Elva in the Quick Lane is great! She's super friendly, quick, accurate and reasonable. And, we loved the pick up and delivery! Nicely done Elva! She's super friendly, quick, accurate and reasonable. And, we loved the pick up and delivery! Nicely done Elva! More

The process was fast and efficient and they had the car back when they said they would. back when they said they would. More

I had zero issues with this dealership. Everyone was accommodating and helpful where needed. Happy with my decision! Everyone was accommodating and helpful where needed. Happy with my decision! More

Gary was great. Very smooth professional process . Very fast turn around time. . Repairs made very convenient. Very smooth professional process . Very fast turn around time. . Repairs made very convenient. More