Castle Rock Ford | Page 28

you want to be treated right? this is the place and John G is the guy. it's that simple. this is the place and John G is the guy. it's that simple. More

Ben Farey did a great job of helping us to secure a new vehicle after we found out the previous sales rep had not placed the order. We very much appreciate his efforts and his kindness to us. He was easy vehicle after we found out the previous sales rep had not placed the order. We very much appreciate his efforts and his kindness to us. He was easy to work with and made our journey with him a comfortable one. More

Easy to work with from scheduling to check in and followup. Staff is friendly and accomodating. followup. Staff is friendly and accomodating. More

So disappointed! With the sale completed, we now can’t get a single call back! We bought a used vehicle from this dealership over a year ago. They included an “Warra With the sale completed, we now can’t get a single call back! We bought a used vehicle from this dealership over a year ago. They included an “Warranty Forever” with the purchase. Nice of them to do. Well, now we need to make a claim and the warranty company says they have no record of our car on file; as if the dealership dropped the ball with registering the car with the warranty company. I’ve been trying for over a week to get a hold of someone. Called; texted; emailed; left voicemails; and all we get is radio silence; no call backs. Nothing! I had another Ford Dealership reach out to them on our behalf and they got hung up on. Even the Ford Motor Company couldn’t get anyone on the line; and they are the manufacturer! WOW! So be very careful there! They were good during the sale; but then turned their back on us. Hence, very disappointed. More

It was a long wait for my Bronco, but Jimmy and Pat supported me (and my frustration with Ford) during this long journey. My experience with Castle Rock Ford dealership was above 5 stars. The process o supported me (and my frustration with Ford) during this long journey. My experience with Castle Rock Ford dealership was above 5 stars. The process of getting the car (once finally made available by Ford) was smooth and profesional. Thank you. More

Nice job fixing my USB cluster in my F-150. On time and complete job and was informed of status every step of the way. Good job! On time and complete job and was informed of status every step of the way. Good job! More

Scheduled maintainance appt. Had to pay almost $1,000 for services I did not agree to. Had to pay almost $1,000 for services I did not agree to. More

Alex was great to work with! His follow through and willing to get answers is the reason I made my purchase. His follow through and willing to get answers is the reason I made my purchase. More

Were super easy to work with product is amazing and the sales process was fast, east and convenient. Love the new Ford and worst part of the process was picking which Ford to buy - loved them all. Great sales process was fast, east and convenient. Love the new Ford and worst part of the process was picking which Ford to buy - loved them all. Great experience. More

Steven did a good job. He was very responsive and helpful. The truck is nice and I think I got a pretty good deal. But, the interior was not cleaned well. There’s dust o He was very responsive and helpful. The truck is nice and I think I got a pretty good deal. But, the interior was not cleaned well. There’s dust on the dashboard. Steven told me he would connect me with a tint guy, but he never did that. I asked multiple time about it. They we’re supposed to leave the seat covers, but didn’t. Steven knew but didn’t tell me. The finance guys never talked to me and changed the interest rate Steven said they could match. When I complained they wouldn’t do anything to make it right. So, if they have a good car at a descent deal, it’s worth buying. But, you can’t trust the financing department. You can’t trust them to do what they say they’ll do. Don’t expect them to do anything that isn’t in writing. They didn’t even change the oil or fill up the gas tank. That’s pretty cheap for a $30k+ deal. More