Castle Rock Ford

Had an appointment at 4 PM with Sabrina and it was not great. I was at the dealership at 3 45 and was checked in before 4. The only thing that was required was a simple oil change. I opted for the quick great. I was at the dealership at 3 45 and was checked in before 4. The only thing that was required was a simple oil change. I opted for the quick lane the truck was waiting to be picked up until 4 40 PM. Something that needs to be done in 20 -30 mins took almost 1.5 hrs+. There were billing issues as well. I had a coupon and the price that was agreed upon before leaving the vehicle was not the price that was finalized after the service. The truck had a lot of grease and they don't put any covers on the seat as well. More

Great customer service. Sabrina kept me informed. The quality of work was excellent.I highly recommend. Sabrina kept me informed. The quality of work was excellent.I highly recommend. More

Kara was great! She kept me informed and was very helpful throughout the entire process. Thank you! She kept me informed and was very helpful throughout the entire process. Thank you! More

Service department is a joke. No idea. I gave a bad review and service manager called me and asked if I would redo it if they gave me a partial refund. Nope No idea. I gave a bad review and service manager called me and asked if I would redo it if they gave me a partial refund. Nope More

Great service and friendly staff. Would recommend to Ford truck owners. Fixed our issue to allow us to travel on. Would recommend to Ford truck owners. Fixed our issue to allow us to travel on. More

Got me in timely, took A little longer than anticipated but overall good experience with this dealership but overall good experience with this dealership More

Alex was great. Very professional. Made the decision very easy. The dealership was very clean and the process was streamline Very professional. Made the decision very easy. The dealership was very clean and the process was streamline More

Great experience! All work done in a timely manner and all work explained thoroughly, thanks! All work done in a timely manner and all work explained thoroughly, thanks! More

Got me an appointment quickly, IDd the issue and had my truck back to me by the end of the week. The extra drive was well worth the time and gas. They have become my new preferred location in CO. truck back to me by the end of the week. The extra drive was well worth the time and gas. They have become my new preferred location in CO. More

Allina demonstrated exceptional customer service, and was knowledgeable about the vehicles discussed; and the process in general. I would recommend her to anyone looking for a new Ford. knowledgeable about the vehicles discussed; and the process in general. I would recommend her to anyone looking for a new Ford. More