Castle Rock Ford

The service staff was great. Vehicle done on time. The cost was shocking but that’s what Biden does for us…! Vehicle done on time. The cost was shocking but that’s what Biden does for us…! More

Quick lane has turned the corner on becoming a great service department. The young ladies at the desk are becoming more proficient each time we walk in.. service department. The young ladies at the desk are becoming more proficient each time we walk in.. More

Had an appointment at 4 PM with Sabrina and it was not great. I was at the dealership at 3 45 and was checked in before 4. The only thing that was required was a simple oil change. I opted for the quick great. I was at the dealership at 3 45 and was checked in before 4. The only thing that was required was a simple oil change. I opted for the quick lane the truck was waiting to be picked up until 4 40 PM. Something that needs to be done in 20 -30 mins took almost 1.5 hrs+. There were billing issues as well. I had a coupon and the price that was agreed upon before leaving the vehicle was not the price that was finalized after the service. The truck had a lot of grease and they don't put any covers on the seat as well. More

Service department is a joke. No idea. I gave a bad review and service manager called me and asked if I would redo it if they gave me a partial refund. Nope No idea. I gave a bad review and service manager called me and asked if I would redo it if they gave me a partial refund. Nope More

Great service and friendly staff. Would recommend to Ford truck owners. Fixed our issue to allow us to travel on. Would recommend to Ford truck owners. Fixed our issue to allow us to travel on. More

Great customer service. Sabrina kept me informed. The quality of work was excellent.I highly recommend. Sabrina kept me informed. The quality of work was excellent.I highly recommend. More

Kara was great! She kept me informed and was very helpful throughout the entire process. Thank you! She kept me informed and was very helpful throughout the entire process. Thank you! More

Got me in timely, took A little longer than anticipated but overall good experience with this dealership but overall good experience with this dealership More

Alex was great. Very professional. Made the decision very easy. The dealership was very clean and the process was streamline Very professional. Made the decision very easy. The dealership was very clean and the process was streamline More

Great experience! All work done in a timely manner and all work explained thoroughly, thanks! All work done in a timely manner and all work explained thoroughly, thanks! More