Castle Rock Ford

Answered all my questions good Ford dealership. Would recommend buying a car there, I will be back. Would recommend buying a car there, I will be back. More

After the initial 4 months of issues with customer service, and the service department, they offered an oil change a detail of my vehicle, tire rotation, and nine extra oil changes service, and the service department, they offered an oil change a detail of my vehicle, tire rotation, and nine extra oil changes More

In the vast landscape of mechanical care, where the souls of machines are nurtured and healed, a man named Joel stands like an oak in a field of saplings. His countenance as calm as the western horizon, he g of machines are nurtured and healed, a man named Joel stands like an oak in a field of saplings. His countenance as calm as the western horizon, he greeted me and my 2020 Ford Raptor with the gravitas of an old friend. Ah, a Raptor—a creature of steel and horsepower, a behemoth that roars through the American frontier as if it were its native habitat. And yet, every creature needs tending, even the mightiest among them. Joel possesses a rare kind of skill, honed by years and crafted with care; a skill that is as much about the touch of his hands as it is about the understanding in his eyes. He listened to the subtle complaints of the Raptor as if it were whispering its ailments directly to him. In this communion of man and machine, Joel was the silent patriarch, guiding the mechanical beast back to its prime form. He was not merely a service agent; he was an artisan. His interactions imbued in me a confidence that is seldom felt in the temporal confines of a service garage. Every bolt turned, every fluid checked, bore the mark of his outstanding craftsmanship. Working with Joel was not just a transaction—it was a journey into the very essence of what makes a man and his vehicle not just cohabitants of the road, but companions in life's adventures. It was an honor, a pleasure that one rarely finds but deeply cherishes when discovered. In a world awash with mediocrity, Joel stands as a lighthouse, guiding us to what is possible when one dedicates oneself to mastery. Thus, I tip my hat to Joel, the keeper of mechanical souls, the poet of petroleum, the sage of service. In him, my Raptor found not just a healer, but a confidant. And I, too, found a friend on that open road we all travel, the one that leads ever onward through the undulating tapestry of life. More

Amber and CJ (may be JC as I keep flipping it, apologies) were great. Kept me informed throughout the appointment and made it both easy and pleasant. 5 of 5 stars for both of them - very much appreciate them were great. Kept me informed throughout the appointment and made it both easy and pleasant. 5 of 5 stars for both of them - very much appreciate them and how they conducted the experience. More

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The salesman I dealt with went out of his way to get me in to another, lovely used car after the one I paid for turned out to inoperable! The exchange was fairly done and I walked away with a much better in to another, lovely used car after the one I paid for turned out to inoperable! The exchange was fairly done and I walked away with a much better car! More

Joel in Service and your courtesy shuttle service were great! After planning for over 2-mo to get a Ford F-150 recall on a wiper motor, I've been told part was backordered; could not scheduled an appointm great! After planning for over 2-mo to get a Ford F-150 recall on a wiper motor, I've been told part was backordered; could not scheduled an appointment until the backordered part was available; possibility of two different types of wiper motor and wouldn't know which motor was needed until you had the truck and when truck was scheduled and then no wiper motor was available. We could have looked at the motor 2-mo. ago and had the part ready to install. Every two days I get an email from our United Rental's fleet administrator asking why I haven't got one of 15,000 fleet vehicles in for the recall they sent out 2-months ago. I typically fly 70K and 20K in rental cars and company truck. Taking a day off for this recall and not getting anything done was painful and a waste of your and my time. More

Great experience with not only the service advisor Chris, and the service department, but also the valet pickup and dropoff of my vehicle. and the service department, but also the valet pickup and dropoff of my vehicle. More

Chris was great to work with. They got us in right away and our car back quick. Thanks very much! They got us in right away and our car back quick. Thanks very much! More

Castle Rock Ford was able to get me in for a needed repair months before any other dealership. Their systems (like texting me with a request for approval when other needed repairs were found, and text repair months before any other dealership. Their systems (like texting me with a request for approval when other needed repairs were found, and texting when the car was ready) made things easy. Kara took good care of me - she was friendly, helpful, and efficient. 5 out of 5 stars! More