Castle Rock Ford

The oil change and service work was completed in a timely fashion, unfortunately the valve stem was broken on my inside dully wheel. Due to the ETA for the part I was driven back home by someone in customer fashion, unfortunately the valve stem was broken on my inside dully wheel. Due to the ETA for the part I was driven back home by someone in customer service. Once the part arrived it was determined to be the wrong part. My truck was brought to me once the work was completed. Even though this one part was a challenge the Quick Lube department took care of me. More

Easiest purchase process I have ever experienced. Gary Clayton was awesome! Finance process was smooth and easy! Gary Clayton was awesome! Finance process was smooth and easy! More

My truck was clean and un-damaged after servicing! !! Sounds strange but the dealers I used to use before we moved had damaged my glove box several times checking my cabin air filter. Usually they did !! Sounds strange but the dealers I used to use before we moved had damaged my glove box several times checking my cabin air filter. Usually they didn’t even say anything. One time they left my oil filler cap off. One time they changed my brakes instead of doing an alignment. More

Philippe was excellent and we would recommend him to any of our friends and family. of our friends and family. More

I had a great experience with my sales person and Gary the manager. I will highly recommend this dealership. the manager. I will highly recommend this dealership. More

Answered all my questions good Ford dealership. Would recommend buying a car there, I will be back. Would recommend buying a car there, I will be back. More

Very pleased with the service. Amber really stepped up. Tech was unable to hear noise I was concerned about. She setup Forman to ride with me. We head noise and was able to Amber really stepped up. Tech was unable to hear noise I was concerned about. She setup Forman to ride with me. We head noise and was able to get it fixed. More

Service was scheduled quickly and got finished in a timely manner. Joel was knowledgeable and easy to work with. timely manner. Joel was knowledgeable and easy to work with. More

Thank you for the excellent complimentary valet service. What a great value. We will be back! What a great value. We will be back! More

Joel in Service and your courtesy shuttle service were great! After planning for over 2-mo to get a Ford F-150 recall on a wiper motor, I've been told part was backordered; could not scheduled an appointm great! After planning for over 2-mo to get a Ford F-150 recall on a wiper motor, I've been told part was backordered; could not scheduled an appointment until the backordered part was available; possibility of two different types of wiper motor and wouldn't know which motor was needed until you had the truck and when truck was scheduled and then no wiper motor was available. We could have looked at the motor 2-mo. ago and had the part ready to install. Every two days I get an email from our United Rental's fleet administrator asking why I haven't got one of 15,000 fleet vehicles in for the recall they sent out 2-months ago. I typically fly 70K and 20K in rental cars and company truck. Taking a day off for this recall and not getting anything done was painful and a waste of your and my time. More