Castle Rock Ford

Dimple drop off, kept in touch, performed updates quickly. Joel was very helpful and personable. quickly. Joel was very helpful and personable. More

Dealership was fine to work with. Provided quick efficient service. Vehicle was as expected. Would recommend Provided quick efficient service. Vehicle was as expected. Would recommend More

Folks are plenty helpful, I enjoy taking my auto mobile in, great service, fast and reliable in, great service, fast and reliable More

The smoothest and most expedient car buying experience ever! Finance was awesome as well. Thanks Dillon! ever! Finance was awesome as well. Thanks Dillon! More

The service writers are very difficult to get ahold of and when you do get someone they are short with you and almost argumentative. It’s like they don’t want your business. I will say they did seem a bit and when you do get someone they are short with you and almost argumentative. It’s like they don’t want your business. I will say they did seem a bit better in person but were still short and seemed put out when I dropped my vehicle off earlier than scheduled. The only reason I was there was for a factory recall, I normally get my service elsewhere. I will say the quick lane is friendly. I also find it amazing how when you get your vehicle back they ask for a stellar rating and how to fix it so you don’t give them a bad rating. Here’s a tip; don’t be rude argumentative and put off when a person calls in to schedule service then you won’t have to worry. More

Process was quick and easy, great inventory of cars. Made sure to have our new car nice and clean! Made sure to have our new car nice and clean! More

I've taken my vehicles to Medved for service for over twenty years. They have always been polite and taken care of me. They treat me with respect and courtesy, which isn't found so often these days. I twenty years. They have always been polite and taken care of me. They treat me with respect and courtesy, which isn't found so often these days. I wouldn't go anyplace else. More

Castle Rock Ford is excellent in ensuring you get full service and in a timely manner. They are professional and kind, thanks Castle Rock Ford! service and in a timely manner. They are professional and kind, thanks Castle Rock Ford! More

I brought my Ford Escape in for service, which I had prepaid when I bought the car. After I got almost home (20-25 minutes away) I got a message on my dash saying the windshield washer level was low. I prepaid when I bought the car. After I got almost home (20-25 minutes away) I got a message on my dash saying the windshield washer level was low. I texted them about this problem and their solution was for me to drive an hour RT for them to do something ( which I had prepaid good $$ for) they should have done in the begining. Maybe you should think about using their service department before you go in. I can’t because I prepaid for 60,000 miles worth of service. I’m stuck with them. More

Castle Rock Ford had serviced our vehicle, old and new for many years. The customer service is the best! Amber has always taken care of me and knows how to treat her customers. for many years. The customer service is the best! Amber has always taken care of me and knows how to treat her customers. More