Castle Rock Ford

I had a recall on my 2016, 250 Ford pickup. I called in and Joel S. had it fixed and ready within the hour, thank you Joe. But the manager of that dept. has problems getting back to you. I c I called in and Joel S. had it fixed and ready within the hour, thank you Joe. But the manager of that dept. has problems getting back to you. I called three times and left a message regarding the recall. Never heard back from him. I finally left a nasty message including the GM and was called back the same day. Saying the part was not available yet and would get a call as soon as they came in (no call). I called again a couple months later and Joel took care of it like a pro. More

Did a great job of coming to my house and working to get the codes updated and was honest about it not working, but continued to make sure it was taken care of right. the codes updated and was honest about it not working, but continued to make sure it was taken care of right. More

I have left 4 service messages without a return call over 2 weeks! My last message was given to the service manager without a return call 5 days later 2 weeks! My last message was given to the service manager without a return call 5 days later More

Chris and his team did a great job on my breaks and replacing our cup holder. Truth be told, Ford could design a better cup holder. replacing our cup holder. Truth be told, Ford could design a better cup holder. More

Castle Rock Ford has provided outstanding service and support for my 2019 Raptor. My service advisor for this repair project was Joel and he consistently notified me of any part / labor cost changes and support for my 2019 Raptor. My service advisor for this repair project was Joel and he consistently notified me of any part / labor cost changes and time to delivery of my vehicle. Its a pleasure to work with Castle Rock Ford and I'm very happy with the service they have provided. I had to replace some cosmetic parts on my truck and after being painted and then installed by the technician, the parts look new/OEM. I also had an issue with the transmission not shifting smoothly. Joel researched the issue and the technician made the required repairs. Now my truck shifts perfectly, it was well worth the visit to the service center. More

the girls up front were so sweet and helpful, i can’t remember her name but the girl whose daughter is named faith was so sweet! remember her name but the girl whose daughter is named faith was so sweet! More

Amber is always so polite; she even knows my name. She makes sure I know what my vehicle needs and keeps me posted. She makes sure I know what my vehicle needs and keeps me posted. More

Very impressed with Joel’s outstanding service and communication on my truck. Will definitely be back because of this excellent experience! communication on my truck. Will definitely be back because of this excellent experience! More

My appointment experience was great - A Quick check in and servicing, without unnecessary delays, over bookings, or ambiguities, including a printout of future servicing recommendations including their c and servicing, without unnecessary delays, over bookings, or ambiguities, including a printout of future servicing recommendations including their costs.. Perfect, More