Castle Rock Ford

Good service, quick and fast. They forgot to reset my dashboard after the oil but when I called back they told me how to do it. They forgot to reset my dashboard after the oil but when I called back they told me how to do it. More

They helped me with the purchase and they were fast and eager to help us. Overall I could not be happier with the choice I made to purchase my vehicle from this dealership. eager to help us. Overall I could not be happier with the choice I made to purchase my vehicle from this dealership. More

I always get great service from Castle Rock Ford. I switched to them years ago and have never gone back. I especially get superior support from Joel (Service) and Amber (Quick Lane) and know I can co I switched to them years ago and have never gone back. I especially get superior support from Joel (Service) and Amber (Quick Lane) and know I can count on them to help me, whatever the need. More

Very nice staff, the staff was very helpful in giving me what needed to be done with my vehicle what needed to be done with my vehicle More

It was very difficult getting a service manger on the phone to discuss my repair need to schedule an appointment. I left several call messages that were not returned. After a week and a half I was finall phone to discuss my repair need to schedule an appointment. I left several call messages that were not returned. After a week and a half I was finally connected to a service manger to discuss my repair need. After that everything when’s fine. More

From the buying experience to the paperwork to the parts department this was a fantastic experience. Steven was engaging even before we arrived at the dealership. He had the vehicle ready for us when we a department this was a fantastic experience. Steven was engaging even before we arrived at the dealership. He had the vehicle ready for us when we arrived the next morning and there were no issues when we decided to change it at the last second. Highly recommend Steven and Castle Rock Ford. More

Had a bad battery on a power stroke diesel that was under warranty. If I was paying for it, I’ve been out there in 20 minutes( per service manger). Because it was under warranty I was there for three hours a warranty. If I was paying for it, I’ve been out there in 20 minutes( per service manger). Because it was under warranty I was there for three hours and 15 minutes. No respect for my time. I’m guessing there’s a dealer incentive not to do warranty work. More

I received excellent customer service from the quick lane service department and Amber Sargenti. The work was explained and performed to my expectations service department and Amber Sargenti. The work was explained and performed to my expectations More

Amber and Sabrina made my appointment go smoothly from having parts ready to getting it ready faster than I expected. They are both amazing! having parts ready to getting it ready faster than I expected. They are both amazing! More

Twice, only twice have I brought my car in and it wasn’t fixed both times! I’m losing faith in Castle Rock Ford. fixed both times! I’m losing faith in Castle Rock Ford. More