Castle Rock Chrysler Dodge Jeep Ram

This was the absolute worst experience buying a truck. Check engine comes on during the test drive. The sales guys says "no big deal as long as it isn't blinking". I took his word for it and they check Check engine comes on during the test drive. The sales guys says "no big deal as long as it isn't blinking". I took his word for it and they checked it out in the shop and I left with it. The next business day I bring it back to be fixed, air filter I'm told. Service MGR tells me to my face that the xxxxxx sales guys don't make his schedule and I am looking at waiting all day for an air filter. After arguing with him that this was not my fault he reluctantly takes it back to return an hour later telling me their big beautiful dealership doesn't stock air filters. So I come back the next day to get it installed. On the way home check engine light comes back on. I return to the dealership for the truck to be fixed again. 2 hours later the same obnoxious service manager tells me that the truck is beyond repair and that Chrysler engineers will have to look at it, could take weeks. At this point I have had all I can take and have been waiting the entire week for a finalized contract for the truck that has still never been sent. Since I had never signed anything I requested my money back for the truck. The sales manager was very upset when I called him a liar, it was because he shook may hand and lied straight to me face about the truck and the problems that had been reported to Carfax. They told me the report was clean and I didn't need to worry about it. My neighbor has had similar experience's with these people. STAY AWAY! If management reads this and has any questions please feel free to reach out to me. Everything is factual More

Dan was great! I would definitely purchase another vehicle from him, and I would recommend that my friends who are interested in a Jeep seek him out. I would definitely purchase another vehicle from him, and I would recommend that my friends who are interested in a Jeep seek him out. More

I brought in my Grand Cherokee for its 1st Oil Change and Tire Rotation as well as a Recall and Katie was exceptional. So was my Service Advisor. I dropped it off and it was done way ahead of the promised ti Tire Rotation as well as a Recall and Katie was exceptional. So was my Service Advisor. I dropped it off and it was done way ahead of the promised time which was nice. Overall I was completely satisfied with my 1st Service at Castle Rock Chrysler and I will be back in the future. I also really enjoy my brand new Grand Cherokee which I bought from Trent Willison and Dennis. Good people and made me very happy. More

Everything was perfect! Our sales manager Mike always was in touch.He always answered our questions and it was a pleasure to deal with him. Our sales manager Mike always was in touch.He always answered our questions and it was a pleasure to deal with him. More

A great car buying experience, really the best I ever had. Every person I met and worked with at Castle Rock CDJR was very open and friendly. I got a very good deal, and I felt genuinely appreciated as had. Every person I met and worked with at Castle Rock CDJR was very open and friendly. I got a very good deal, and I felt genuinely appreciated as a customer. More

Good service and easy to communicate via text what I wanted done on my vehicle wanted done on my vehicle More

Had a great experience working with the whole team, Dennis and Darren got me in a truck that I really like, Zac in Finance got me in and out quickly, I could not be more happy with my new purchase. Dennis and Darren got me in a truck that I really like, Zac in Finance got me in and out quickly, I could not be more happy with my new purchase. More

Castle Rock Chrysler Dodge Jeep Ram is one of the best dealerships i have ever been to, they are expanding and building a beautiful new facility to serve more of their customers. We have been going there dealerships i have ever been to, they are expanding and building a beautiful new facility to serve more of their customers. We have been going there for over 4 years now and they never let us down. We are very pleased and have purchased 3 vehicles there now as well. More

Brandon Kahrim was great. Major complaint was it took a month before they could work on my car. Major complaint was it took a month before they could work on my car. More

Brandon was great! Major issue is it took over a month to get an appointment and my car was not useable that entire month and had to find alternative transportation du Major issue is it took over a month to get an appointment and my car was not useable that entire month and had to find alternative transportation during that time. More