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Castle Rock Chevrolet GMC
Castle Rock, CO
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Purchasing from Castlerock GMC was a great experience. Hunter Pasternack greeted my wife and I immediately coming thru the door. He was patient and very knowledgeable. We are very pleased with the service Hunter Pasternack greeted my wife and I immediately coming thru the door. He was patient and very knowledgeable. We are very pleased with the service and the purchase. More
Absolutely amazing group of professionals at castle rock Chevrolet I had originally stopped to look at a used Colorado and kick the tires and ask a few questions Hunter Pasternak met me before the door a Chevrolet I had originally stopped to look at a used Colorado and kick the tires and ask a few questions Hunter Pasternak met me before the door and was immediately seeing what he could do to help and answer any questions It wasn’t the normal guick question and into sell sell sell mode that you find all to often at far to many dealerships hunter actually listened and began to help in anyway he could After pointing out a truck I never thought I could qualify for and chuckled he introduced me to Zack the sales manager and from there it was more about listening laughing and working towards what I wanted It never turned into well how about this or that or just selling a vehicle to sell me anything for a number or a sale It was refreshing to actually have a team listen and work towards making a customer happy all the while providing incredible customer service with professionalism and a genuine care for their customer From their it was more of exactly the same sitting with Tony Williams in finance laughing and be informed all the while experiencing a fast and easy financing with yet another member of this team Then over to Rogan Taylor to walk me thru all the amazing features that normally would have frustrated and confused me To feeling at ease and amazed with all the options an cool features I have on the truck of my dreams I can’t say enough about this dealership and the incredible team that takes a great deal of pride and honor in serving their customers Thank You Castle Rock Chevrolet for renewing my faith in good old fashioned customer experience and Service !!!!!!! More
Bill made the car buying experience unlike any previous experience I've had. I usually equate my car buying experience at a dealership similar to how I feel getting a root canal. Bill was 180 degrees from experience I've had. I usually equate my car buying experience at a dealership similar to how I feel getting a root canal. Bill was 180 degrees from that. It was comfortable purchasing from him. Also, Tony the finance mgr. was great to work with. I was ready to do battle on the interest rate, and that didn't happen. He also didn't put on the "full court press" to purchase additional packages. He did explain them to me, but I declined. This was THE BEST car buying experience I've ever had. I appreciate the staff and their professionalism. Kudos. More
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My review is based on the following summary of my recent experience: In July of ’23 I drove to Castle Rock GMC with a spec sheet in hand of the exact vehicle I wanted to order. 1 ½ hours later the order w experience: In July of ’23 I drove to Castle Rock GMC with a spec sheet in hand of the exact vehicle I wanted to order. 1 ½ hours later the order was finally entered and I was told I would be contacted before the order was placed if any options I specified were unavailable. In October I was notified the vehicle was ready for pick up and, upon arrival at the dealership, discovered four of the specified options were missing. They were able to locate and install two but I was then notified I would have to pay an additional $3k if I wanted the third option even though it was clearly listed on the spec and order sheets. The fourth missing option they completely ignored and provided no explanation. Upon further inspection, I found a series of scratched in the tailgate down to bare metal along with a ½” glob of trash under the paint in another location. They required an “assessment” so I took a day off from work to drive back in whereby they confirmed both were issues covered under warranty but the repair person was unavailable. I then took another day off from work to drive back in for them to perform the repairs. They attempted to repair the scratches but did not have the matching paint in stock so they used a different color paint which does not match. I was informed they could not repair the trash under the paint and it was up to me to find a dealership that was willing and able to do so. ???!!! Since this time I have encountered additional issues with the driver’s side floor mat not staying in place and a substantial issue with the stereo (I strongly suspect what was installed is NOT a Bose product). I’ve contact GMC Customer Service directly multiple times and they do absolutely nothing to assist and just point me back to the dealership. I’ve written letters to both GMC Corporate and Castle Rock GMC’s General Manager with no response. It has now been three months and I will apparently need to retain a lawyer to force Castel Rock GMC to address these issues. More
Great place to get you car fixed, good people and the work is as agreed and on time. work is as agreed and on time. More
Poor communication in service. Attitude given when asking for a rough idea on timeframe. Have to call them to get an update. Poor service wouldn't recommend. Attitude given when asking for a rough idea on timeframe. Have to call them to get an update. Poor service wouldn't recommend. More
Austin was great to work with as a salesperson. Michael in service has been great at making sure my duramax is taken care of, and I’m glad he’s there to make sure the new 2500 HD is taken good care Michael in service has been great at making sure my duramax is taken care of, and I’m glad he’s there to make sure the new 2500 HD is taken good care of. More
Having just spent 2 full days at Castle Rock GMC for a 3-4 hour job getting a power steering pump replaced I can tell you I sure do miss the old Medved Dealership and it's professionalism and competence. 3-4 hour job getting a power steering pump replaced I can tell you I sure do miss the old Medved Dealership and it's professionalism and competence. I bought my Hummer at Medved 18 years ago in 2006 and all service on it was done at Castle Rock Medved until they went out of business. None of the old competence and professionalism of Medved is apparent at Castle Rock GMC. It's hard to believe their service department doesn't even have a runner to go get parts from the illusive "Distribution Center" in Denver and I had to wait overnight to get a Power Steering pump. Every auto parts store in the Continental US has a runner to go fetch parts. Not Castle Rock GMC. It seems Castle Rock GMC Service Department is in need of some Adult Supervision. I will hence forth take my business elsewhere. More