Castle Rock Chevrolet GMC

Great Overall Experience and Process! Sasha M and Nichole H. were both so courteous and patient with us. My wife and I had so many questions and requests and Brad, the sales manager was c Sasha M and Nichole H. were both so courteous and patient with us. My wife and I had so many questions and requests and Brad, the sales manager was courteous and really worked with us both in price and extras. We haven't received one thing Brad promised us yet but I'm sure it will be given to us. They were so polite with our little 15 month old daughter running around as well which made it easier for us to focus on the deal. More

Great Experience! Greeted immediately upon arrival. Work completed in a very timely manner. Had a few questions regarding my new vehicle and everything was answered com Greeted immediately upon arrival. Work completed in a very timely manner. Had a few questions regarding my new vehicle and everything was answered completely. Very knowledgeable service people. More

Warranty work The team took great care of me and made sure my truck was fixed in a timely manner. I will be bring my truck back if needed. The team took great care of me and made sure my truck was fixed in a timely manner. I will be bring my truck back if needed. More

Best Car Buying Experience I had the pleasure of being assisted in my new car searech by Nicole. She went out of her way to make sure I and then my wife got to test drive differ I had the pleasure of being assisted in my new car searech by Nicole. She went out of her way to make sure I and then my wife got to test drive different vehicles to narrow down our search for just the right one. When I finally made up my mind, they didn't have the color or options available in Castle Rock. No problem, Nicole and Brad said they had just what I was looking for at another location and would have it brought here. Nicole made sure that all was as promised on my new vehicle. It truly was a fun shopping experience. Many, many thanks. I then finished up all the paperwork with Jennifer who also made me aware of a great extended warranty program from Medved. I will do business here again. More

Great! I want to extend my total appreciation to all at Medved Chevrolet in castle Rock, CO (especially Nicole Hammond) who so professionally and kindly work I want to extend my total appreciation to all at Medved Chevrolet in castle Rock, CO (especially Nicole Hammond) who so professionally and kindly worked together to get me from my very old 2001 Silverado 2500HD in to a brand new fantastic 2017 Silverado 2500HD High Country! Nicole Hammond worked exceedingly hard to find the perfect Truck for me! This is the place to buy your next vehicle! More

Excellent Hello my name is Dominic I spent over a week looking for a truck finally came down to Castlerock and looked at a GMC truck there I will recommend and Hello my name is Dominic I spent over a week looking for a truck finally came down to Castlerock and looked at a GMC truck there I will recommend and always buy a car from Medved Castlerock for now on Sasha Bill Mike and the whole staff really helped out a lot I give them 100% they worked really hard to give me a good deal and make sure I understood everything I was doing I highly recommend men bed in Castlerock thank you More

High Hopes Dashed My wife and I were in the market for a larger vehicle with a child on the way. She decided she liked the Chevy Tahoe and during a cursory search, we My wife and I were in the market for a larger vehicle with a child on the way. She decided she liked the Chevy Tahoe and during a cursory search, we found one at Medved in Castle Rock. I called the salesman, Steve Boatman, and explained that I wanted my wife to look at the vehicle to see if a Tahoe was truly what she wanted as she had not been inside one. I am a firefighter and work 24 hours so I was unable to be there when she went down. (Our schedules don't coincide well) The salesman stated that he would treat here like she was his own wife. According to her, she was treated well and for that, I am thankful. My wife decided that she liked the vehicle and wanted to make the purchase. This is where I made the mistake of not insisting she wait for me. The purchase process was ok according to her but there were/are issues with the vehicle itself. The hood was in need of repainting and luckily, that was taken care of. My concern is that used vehicles are supposed to undergo an inspection. The passenger side mirror does not work. I consider that a safety feature. There is also a dent in the front right quarter panel. I saw it in the photo my wife sent me that night immediately when she got home from the dealer. When I asked the salesman about these items, I was told that the mirror would be taken care of but the dent would not unless we paid for it as he did not notice it that evening. Disappointing for sure. I was told the mirror required a part to be ordered and it would be fixed within 10 days. That was over a month ago and now none of my phone calls will be returned. Multiple calls to the sales manager and the salesman have not been answered or returned. This is just a great lesson that you absolutely cannot rely on anyones word and anything you need or want must be in the "we owe" paperwork. Check, double check and then have a mechanic check any used vehicle and never rely on anyone's word. I take responsibility for allowing the purchase without me being there. Overall, the vehicle is really nice and I am thankful that my wife was treated respectfully. The issues we have seem minor but the handling of these concerns has been so disappointing. Gone are the days of good customer service. It seems that now, the customer provides the service. I believe in honesty and a persons word, as naive as that may be, but will pass along my lesson learned as best I can in the only way I know how. I truly hope this helps others out there. Buyer beware. More

Very Pleased I was treated with respect. I was shown around and no high presser. I was not told one time this is what I need, I was allowed to take my time and all I was treated with respect. I was shown around and no high presser. I was not told one time this is what I need, I was allowed to take my time and allowed to make the decision I wanted. More

To whom it may concern, we were happy with both Nicole,Brad We were very happy and sorry Nicole got her shoes muddy. The priced we paid was less than we expected and really appreciated that everyone helped keep We were very happy and sorry Nicole got her shoes muddy. The priced we paid was less than we expected and really appreciated that everyone helped keep it to a reasonable amount. More

Great Give you honest service without being pushy. Second vehicle purchased there. Also very happy with service department. Bad experience at another deal Give you honest service without being pushy. Second vehicle purchased there. Also very happy with service department. Bad experience at another dealers service center began taking vehicle here which led me to purchase at this location. More