Castle Rock Chevrolet GMC

They are really good at what they do for a customer. They really went out of their way to explain the warranty and service to me. I am 82 years old and I get a little frustrated and confused. Not now. They really went out of their way to explain the warranty and service to me. I am 82 years old and I get a little frustrated and confused. Not now. Thanks to the people who work there. Jim Stanesa More

Greg and the service team are pleasant, professional and dedicated, committed to total customer satisfaction. dedicated, committed to total customer satisfaction. More

STAY AWAY FROM THIS PLACE! I would’ve never bought from this dealer if I knew what I was in for. My experience has been nothing but a hassle. A car I’ve been looking for finall I would’ve never bought from this dealer if I knew what I was in for. My experience has been nothing but a hassle. A car I’ve been looking for finally popped up here at a decent price, so I went in to buy it only to be sat in an office for awhile. A manager comes to me telling me they “priced the car wrong” and tells me the price isn’t actually 21k, it’s 32k and that it was allegedly a “computer glitch.” I don’t understand how a price difference that large wasn’t caught, especially when one of their sales reps reached out to me that morning with the price of the car being 21k. We ended up compromising a deal for the car (although I’m still paying way more than anticipated coming into this situation.) When I picked it up they reassured me that it passed a mechanics test, which was clearly xxxxxxxx. Had the car for 3 whole days before the check engine light came on. I call my sales rep who tells me to bring the car in and yet they refuse to provide me with a loaner car when I just spent several thousands of dollars with them and already had a bad experience. I explained I live 45 minutes away and my dog will be actively in surgery that day and I need to pick him up. Still denied a loaner car. So, I decide to take it to a Kia dealership. I then find out that they sold me this car with a known recall on my break system without fixing it before selling it to me, putting me in danger, and that this is unrelated to my check engine light. So not only do my breaks not work correctly and they sold it to me like that, but something is possibly wrong with my engine as well and they aren’t even offering me a loaner car in the meantime if I bring it in. Left several messages for the manager Luke King and have been unanswered. Absolutely horrible experience. Will update if a solution is offered. More

Staff was knowable friendly and efficient great to work with. Very pleased with the purchase with. Very pleased with the purchase More

Took my truck into service here for the first time. Randi was an awesome service advisor. Timing was perfect and she was very helpful. Randi was an awesome service advisor. Timing was perfect and she was very helpful. More

They were great, start to finish. My salesman, Ceasor was most helpful and accommodating ..will use again My salesman, Ceasor was most helpful and accommodating ..will use again More

Friendly salesmen and quick sells! Would have been in and out in less than 2 hours if I didn't have it detailed. Would have been in and out in less than 2 hours if I didn't have it detailed. More

Ed and Greg were awesome! They got our Yukon back to us ahead of the anticipated deadline and kept us informed throughout the repair process. They got our Yukon back to us ahead of the anticipated deadline and kept us informed throughout the repair process. More

It was a very comfortable and welcome atmosphere. This was my first time buying a car and things were explained very well. This was my first time buying a car and things were explained very well. More

5 Stars! Exceptional Experience at Castle Rock Chevrolet GMC I recently had the pleasure of purchasing a truck from Castle Rock Chevrolet GMC, and I couldn’t Exceptional Experience at Castle Rock Chevrolet GMC I recently had the pleasure of purchasing a truck from Castle Rock Chevrolet GMC, and I couldn’t be more impressed with the entire experience! From the moment I walked through the door, the professionalism and dedication to customer satisfaction were evident. The team at Castle Rock went above and beyond to ensure that my purchase was not only smooth and seamless but also affordable. The management team took the time to listen to my needs, answered all my questions with patience, and worked with me to find the best financing options. They truly made sure that I felt valued every step of the way. What really stood out was their attention to detail and the genuine care they took in making the entire process as stress-free as possible. No pressure, just top-notch customer service, and a true commitment to getting me in the perfect vehicle for my needs. A special shout-out to my fellow veterans – if you’re in the market for a vehicle, this is the place for you. The staff here truly understands the importance of serving those who have served, and they go above and beyond to make sure you have a positive experience. I couldn’t be happier with my new truck, and I highly recommend Castle Rock Chevrolet GMC to anyone looking for a fantastic buying experience. They are the definition of professionalism, and I’ll be a customer for life! Thank you, Castle Rock, for making my purchase so easy and enjoyable! More