Castle Mazda Downers Grove

James is great, respectable, and empathetic! He saw my situation and he did everything that he could to help me. When I thought my financing wasn't going to work out, he helped me to feel less disappoint situation and he did everything that he could to help me. When I thought my financing wasn't going to work out, he helped me to feel less disappointed. When it did work out, he helped me celebrate. He was able to give me a price that I could afford. A big thanks to Phil who helped me with the financing! And Mike who took time to go over every document and line item of what I was paying! It was a great experience! More

My entire experience at Pugi was terrific because the people were polite, helpful and knowledgable. And most importantly, I got the distinct impression that they wanted me to find the possible vehicle fo people were polite, helpful and knowledgable. And most importantly, I got the distinct impression that they wanted me to find the possible vehicle for me, not what they were trying to sell what day, as has often been the case elsewhere. They had creative ideas on how to get me the options I wanted and the financing too. More

Brad was the best ,he did a great job getting my new car for me and I would give him 5 stars .i would give his name to any for my friends. I couldn't get my car for a bit and he would call me once a week to for me and I would give him 5 stars .i would give his name to any for my friends. I couldn't get my car for a bit and he would call me once a week to see when I was going to come in .He never forgot about me. That was great.I will be back again More

This was our first visit to this dealership. James was very knowledgable and easy to work with. We did not intend to buy that day, but ended up driving out with a new CX5. We would highly recommend this very knowledgable and easy to work with. We did not intend to buy that day, but ended up driving out with a new CX5. We would highly recommend this dealer to others because of the great experience he made it for us! More

I went there twice for oil change. The price after discount is very good. What I like it that they wash your car after the service is done. Even though it is not thorough wash, it is good enough since discount is very good. What I like it that they wash your car after the service is done. Even though it is not thorough wash, it is good enough since none of other dealers have done that for my car before. I will definitely go there again. More

I had a bad experience at another Mazda dealership and Pugi more than made up for the first experience! James was very helpful and customer friendly. Mike the GM was also very helpful. Pugi more than made up for the first experience! James was very helpful and customer friendly. Mike the GM was also very helpful. More

Service has been very good for my car. Satisfied with the staff. Acceptable replacement of worn parts and information about potential problems pointed out when checking out at payment window. the staff. Acceptable replacement of worn parts and information about potential problems pointed out when checking out at payment window. More

BEEN DEALING WITH PUGI SINCE 1991 WHEN THEY WERE DOWNERS GROVE IMPORTS. WE HAVE 4 MAZDAS IN THE FAMILY NOW AND WOULD NOT GO ANYWHERE ELSE! CHUCK HAS TAKEN CARE OF ME FOR A WHILE AND MIKE MIZWICKI IS GREAT A GROVE IMPORTS. WE HAVE 4 MAZDAS IN THE FAMILY NOW AND WOULD NOT GO ANYWHERE ELSE! CHUCK HAS TAKEN CARE OF ME FOR A WHILE AND MIKE MIZWICKI IS GREAT ALSO. ALL OF OUR SERVICE IS DONE THERE AND NEVER HAVE A PROBLEM GETTINF AN APPOINTMENT OR SHOWING UP WITHOUT ONE. More

I like taking my car to Pugi Mazda for service, they are friendly, they get the work done quickly so I am not there all afternoon, and I like the style of the building. I like up in Des Plaines, it is wor friendly, they get the work done quickly so I am not there all afternoon, and I like the style of the building. I like up in Des Plaines, it is worth the drive because I have had a better experience with Pugi Mazda than the Mazda Dealerships closer to me. More

Purchased my new 2013 Mazda CX5 today. Joe was fantastic never pushy and always very upfront and honest. He even watched our son and played Xbox with him so we could work out all the details in finance. We never pushy and always very upfront and honest. He even watched our son and played Xbox with him so we could work out all the details in finance. We are very happy with the price we got and the customerservice. Not to mention my new purchase! :) We will definately go back! More