Castle Mazda Downers Grove

We visited Pugi Mazda in April 2013 to trade in our Mazda for a used Audi. Our entire interaction with Pugi Mazda was nothing short of five-star service. Our sales associate, Bruno, was quick to respond to o for a used Audi. Our entire interaction with Pugi Mazda was nothing short of five-star service. Our sales associate, Bruno, was quick to respond to our questions and he was very helpful and professional in putting together a mutually beneficial deal on our trade and the vehicle we were purchasing. Mike, the business manager at Pugi, went above and beyond in helping us find the perfect financing for our new vehicle. He clearly explained all of our options, and took the time to make sure we understood everything. We feel we received a fair deal on our trade and the replacement vehicle we purchased was in top-notch condition. The dealership itself has a fresh, upbeat feel and I love that they have play area for the little ones to explore while mom and dad are tending to business. We've purchased a lot of vehicles and our experience at Pugi was hands-down one of the best. Our family traveled over an hour to Pugi Mazda, and we would certainly do so again to purchase a new Mazda or used vehicle from them. More

During my test drive of the CX-5 at a dealership closer to my home, the young salesman happened to mention that he worked at Pugi before coming to the current dealership. He raved about the way Pugi Mazda to my home, the young salesman happened to mention that he worked at Pugi before coming to the current dealership. He raved about the way Pugi Mazda treated its employees like family, and said that the current dealership was only so-so. That was enough for me to see what Pugi was about. I found the 2014 CX-5 Touring that I wanted on their website. When I requested a quote, Jennifer Paine quickly sent an initial email that gave me a number and advised that Brad Price would be reaching out. Brad called and also sent a follow-up email. At the time, I was also entertaining offers from four other dealerships. Brad and Pugi came in at the lowest price. Over several follow-up emails, Brad gave me the complete breakdown of numbers when I requested them and the out-the-door price. The other dealerships weren't so transparent. In one of our last conversations, Brad found that I was originally quoted a price for a model without the moonroof/Bose option. He advised that they would honor their original quote to earn my business. That they did! When I came to take care of the paperwork. Brad was sincere and friendly -- even other employees who grew up in the same neighborhood as me (but I didn't know them) stopped by to chat. The Pugi team stuck around until 10:30 to complete the transaction and make sure I was completely happy with my purchase. I highly recommend Pugi for your next new car purchase! More

This is a great Dealership to purchase a used or new vehicle. The employees are very friendly and go out of their way to be helpful. vehicle. The employees are very friendly and go out of their way to be helpful. More

Loyal customer; purchased my 2nd car from Pugi. Mike K sale manager gave me respect as a customer and was easy to understand and personable. New sales guy, Jeremy S was helpful and engaging. sale manager gave me respect as a customer and was easy to understand and personable. New sales guy, Jeremy S was helpful and engaging. More

Great price,frendly people,over all nice experience and Joe Lyons did a very good job of meeting my high expectations !I love my new car, and I know that I'll be back there soon ! Joe Lyons did a very good job of meeting my high expectations !I love my new car, and I know that I'll be back there soon ! More

Talk to Brad Price!!! By far the most helpful car salesman I've ever worked with. Went several extra miles when they didn't have the exact car I wanted and hunted down my very specific request. They salesman I've ever worked with. Went several extra miles when they didn't have the exact car I wanted and hunted down my very specific request. They did not try to force me into a car that wasn't exactly what I wanted. Awesome experience, super friendly staff, and not a shred of buyers remorse. Also, had work done here a couple years ago on my RX8 and had an equally great experience. More

James is great, respectable, and empathetic! He saw my situation and he did everything that he could to help me. When I thought my financing wasn't going to work out, he helped me to feel less disappoint situation and he did everything that he could to help me. When I thought my financing wasn't going to work out, he helped me to feel less disappointed. When it did work out, he helped me celebrate. He was able to give me a price that I could afford. A big thanks to Phil who helped me with the financing! And Mike who took time to go over every document and line item of what I was paying! It was a great experience! More

My entire experience at Pugi was terrific because the people were polite, helpful and knowledgable. And most importantly, I got the distinct impression that they wanted me to find the possible vehicle fo people were polite, helpful and knowledgable. And most importantly, I got the distinct impression that they wanted me to find the possible vehicle for me, not what they were trying to sell what day, as has often been the case elsewhere. They had creative ideas on how to get me the options I wanted and the financing too. More

Brad was the best ,he did a great job getting my new car for me and I would give him 5 stars .i would give his name to any for my friends. I couldn't get my car for a bit and he would call me once a week to for me and I would give him 5 stars .i would give his name to any for my friends. I couldn't get my car for a bit and he would call me once a week to see when I was going to come in .He never forgot about me. That was great.I will be back again More

This was our first visit to this dealership. James was very knowledgable and easy to work with. We did not intend to buy that day, but ended up driving out with a new CX5. We would highly recommend this very knowledgable and easy to work with. We did not intend to buy that day, but ended up driving out with a new CX5. We would highly recommend this dealer to others because of the great experience he made it for us! More