Castle Mazda Downers Grove

I did not buy my car here but since I moved to Naperville, Lisle area I have got all my services and other problems related to my car taken care of at this location. The service manager "Anthony C Naperville, Lisle area I have got all my services and other problems related to my car taken care of at this location. The service manager "Anthony Carbone" is excellent and very cordial and helpful. He makes sure everything is up to date and lets me know if I am missing anything or need to take care of anything. He is very personable and very observant of the vehicle and makes sure its tip top before he hands the key back to me. Everything gets taken care of even if i leave my car there leaving no room for inconvenience. All-in- all its a great dealership for service with excellent staff and I end up with a smile on my face every time I go there with a feeling that my car is secured and taken care of. Thanks Pugi Mazda and thanks Anthony. More

NOTE: Ask for Joe Lyons! He's the best sales guy ever! I'm from Indiana but I drove over 2 hours to go to this dealership. Why? The Mazda dealership here in northern Indiana weren't very nice to me ever! I'm from Indiana but I drove over 2 hours to go to this dealership. Why? The Mazda dealership here in northern Indiana weren't very nice to me and wasn't willing to give me any kind of deal (not even a cent below MSRP). I decided to shop around and stumbled upon Pugi Mazda. I gave them a call, visited them, struck up an incredible deal for a brand new Mazda and got it all done! They have excellent customer service and a very knowledgable staff. I cannot recommend them enough! Get your next car here! More

Just bought a new car and James Caris did his best to make the process go as quick and as smooth as possible. He was a pleasure to work with and there was no pressure to purchase items I didn't want. make the process go as quick and as smooth as possible. He was a pleasure to work with and there was no pressure to purchase items I didn't want. More

I have purchased one car from Pugi and stopped in to buy another. In no time at all I had a deal at dealer invoice (without me asking) on a new CX-5 with a decent offer for my trade. My only regret was another. In no time at all I had a deal at dealer invoice (without me asking) on a new CX-5 with a decent offer for my trade. My only regret was that I they didn't have the exact vehicle I wanted on the lot, but that's rarely the case anyway. I would go there again in a heartbeat. More

We visited Pugi Mazda in April 2013 to trade in our Mazda for a used Audi. Our entire interaction with Pugi Mazda was nothing short of five-star service. Our sales associate, Bruno, was quick to respond to o for a used Audi. Our entire interaction with Pugi Mazda was nothing short of five-star service. Our sales associate, Bruno, was quick to respond to our questions and he was very helpful and professional in putting together a mutually beneficial deal on our trade and the vehicle we were purchasing. Mike, the business manager at Pugi, went above and beyond in helping us find the perfect financing for our new vehicle. He clearly explained all of our options, and took the time to make sure we understood everything. We feel we received a fair deal on our trade and the replacement vehicle we purchased was in top-notch condition. The dealership itself has a fresh, upbeat feel and I love that they have play area for the little ones to explore while mom and dad are tending to business. We've purchased a lot of vehicles and our experience at Pugi was hands-down one of the best. Our family traveled over an hour to Pugi Mazda, and we would certainly do so again to purchase a new Mazda or used vehicle from them. More

During my test drive of the CX-5 at a dealership closer to my home, the young salesman happened to mention that he worked at Pugi before coming to the current dealership. He raved about the way Pugi Mazda to my home, the young salesman happened to mention that he worked at Pugi before coming to the current dealership. He raved about the way Pugi Mazda treated its employees like family, and said that the current dealership was only so-so. That was enough for me to see what Pugi was about. I found the 2014 CX-5 Touring that I wanted on their website. When I requested a quote, Jennifer Paine quickly sent an initial email that gave me a number and advised that Brad Price would be reaching out. Brad called and also sent a follow-up email. At the time, I was also entertaining offers from four other dealerships. Brad and Pugi came in at the lowest price. Over several follow-up emails, Brad gave me the complete breakdown of numbers when I requested them and the out-the-door price. The other dealerships weren't so transparent. In one of our last conversations, Brad found that I was originally quoted a price for a model without the moonroof/Bose option. He advised that they would honor their original quote to earn my business. That they did! When I came to take care of the paperwork. Brad was sincere and friendly -- even other employees who grew up in the same neighborhood as me (but I didn't know them) stopped by to chat. The Pugi team stuck around until 10:30 to complete the transaction and make sure I was completely happy with my purchase. I highly recommend Pugi for your next new car purchase! More

This is a great Dealership to purchase a used or new vehicle. The employees are very friendly and go out of their way to be helpful. vehicle. The employees are very friendly and go out of their way to be helpful. More

Loyal customer; purchased my 2nd car from Pugi. Mike K sale manager gave me respect as a customer and was easy to understand and personable. New sales guy, Jeremy S was helpful and engaging. sale manager gave me respect as a customer and was easy to understand and personable. New sales guy, Jeremy S was helpful and engaging. More

Great price,frendly people,over all nice experience and Joe Lyons did a very good job of meeting my high expectations !I love my new car, and I know that I'll be back there soon ! Joe Lyons did a very good job of meeting my high expectations !I love my new car, and I know that I'll be back there soon ! More

Talk to Brad Price!!! By far the most helpful car salesman I've ever worked with. Went several extra miles when they didn't have the exact car I wanted and hunted down my very specific request. They salesman I've ever worked with. Went several extra miles when they didn't have the exact car I wanted and hunted down my very specific request. They did not try to force me into a car that wasn't exactly what I wanted. Awesome experience, super friendly staff, and not a shred of buyers remorse. Also, had work done here a couple years ago on my RX8 and had an equally great experience. More