Castle Mazda Downers Grove

I gave Pugi Mazda an exceptional review due to the knowledge, friendliness and consideration of James Caris. James introduced himself upon my entry to the dealership and answered all my questions fro knowledge, friendliness and consideration of James Caris. James introduced himself upon my entry to the dealership and answered all my questions from that point forward, be it over the phone or face to face. He was not at all pushy, which is unusual in this business. That was one of the reasons I ultimately bought my new Mazda3 from Pugi. James made himself available to answer any and all questions and even would point out differences between Mazda and other brands, both positive and negative. His honesty and professionalism is ultimately the reason I not only went with the Mazda, But Pugi as well. Being introduced to the Service Manager, Anthony, was an added plus. It was nice to meet the person who I will be trusting to take care of my new Mazda3, which is a great vehicle BTW. I had many options that I considered, and am fully satisfied that I made the correct decision to purchase from James Caris and Pugi Mazda. More

I appreciated James' approach of not hounding me. He was consultative and did not use the "traditional" car sales approach. Everyone from James to Mike Kabak (Manager) was friendly and went out of thei was consultative and did not use the "traditional" car sales approach. Everyone from James to Mike Kabak (Manager) was friendly and went out of their way to make sure that my experience was positive. This is my third car purchased from Pugi - First with a Mazda. Could not have been more pleased. More

Had a great experience here. No pressure. Friendly salespeople willing to work with you. Go see Joe Lyons. He's a great guy and he will work hard to get you into a car at your price. Can't say enough salespeople willing to work with you. Go see Joe Lyons. He's a great guy and he will work hard to get you into a car at your price. Can't say enough good things about Pugi Mazda. More

Over the past 21 years, my immediate family, has purchased 6 Mada's: a 626, a Protégé, a MPV, a Mazda3, a Tribute and now a CX-5. Dominic Pugliani's staff has always been extremely helpful, friendl purchased 6 Mada's: a 626, a Protégé, a MPV, a Mazda3, a Tribute and now a CX-5. Dominic Pugliani's staff has always been extremely helpful, friendly, and knowledgeable. I recommend anyone wanting a Mazda to go to Pugi!!! More

I was able to negotiate everything with David through emails and he was responsive and hassle free. The buying experience at Pugi was wonderful, especially compared to other Mazda dealers that either re emails and he was responsive and hassle free. The buying experience at Pugi was wonderful, especially compared to other Mazda dealers that either refused test drives or were just unwilling to negotiate on price. I highly recommend David and Pugi....just try not pick up your car on a Saturday when they can get pretty busy. More

No hassel price quote. Beat a competitive Mazda dealer by $800 without blinking an eye. David kept me informed all along the way. David was very responsive to my concerns and questions. David was very inst $800 without blinking an eye. David kept me informed all along the way. David was very responsive to my concerns and questions. David was very instructional about the operation of the vehicle at the time of delivery. I also got great financing and loan terms. More

I did not buy my car here but since I moved to Naperville, Lisle area I have got all my services and other problems related to my car taken care of at this location. The service manager "Anthony C Naperville, Lisle area I have got all my services and other problems related to my car taken care of at this location. The service manager "Anthony Carbone" is excellent and very cordial and helpful. He makes sure everything is up to date and lets me know if I am missing anything or need to take care of anything. He is very personable and very observant of the vehicle and makes sure its tip top before he hands the key back to me. Everything gets taken care of even if i leave my car there leaving no room for inconvenience. All-in- all its a great dealership for service with excellent staff and I end up with a smile on my face every time I go there with a feeling that my car is secured and taken care of. Thanks Pugi Mazda and thanks Anthony. More

NOTE: Ask for Joe Lyons! He's the best sales guy ever! I'm from Indiana but I drove over 2 hours to go to this dealership. Why? The Mazda dealership here in northern Indiana weren't very nice to me ever! I'm from Indiana but I drove over 2 hours to go to this dealership. Why? The Mazda dealership here in northern Indiana weren't very nice to me and wasn't willing to give me any kind of deal (not even a cent below MSRP). I decided to shop around and stumbled upon Pugi Mazda. I gave them a call, visited them, struck up an incredible deal for a brand new Mazda and got it all done! They have excellent customer service and a very knowledgable staff. I cannot recommend them enough! Get your next car here! More

Just bought a new car and James Caris did his best to make the process go as quick and as smooth as possible. He was a pleasure to work with and there was no pressure to purchase items I didn't want. make the process go as quick and as smooth as possible. He was a pleasure to work with and there was no pressure to purchase items I didn't want. More

I have purchased one car from Pugi and stopped in to buy another. In no time at all I had a deal at dealer invoice (without me asking) on a new CX-5 with a decent offer for my trade. My only regret was another. In no time at all I had a deal at dealer invoice (without me asking) on a new CX-5 with a decent offer for my trade. My only regret was that I they didn't have the exact vehicle I wanted on the lot, but that's rarely the case anyway. I would go there again in a heartbeat. More