Castle Mazda Downers Grove

We had the best service available. I would highly recommend if you are looking for a car to go to this dealer. They are very attentive and try to work with you in any way. Very honest and straight fo recommend if you are looking for a car to go to this dealer. They are very attentive and try to work with you in any way. Very honest and straight forward. Excellent customer service skills. Paperwork did not take long and we had the car out the door in about an hour. I am definitely going back for all my new car needs. great showroom and very clean and friendly people. More

I visited quite a lot of dealers before purchasing my used mazda3 from Pugi Mazda. Of all the dealers I visited, Pugi was the one to have a wide variety of choices and no one beats their pricing and cust used mazda3 from Pugi Mazda. Of all the dealers I visited, Pugi was the one to have a wide variety of choices and no one beats their pricing and customer friendliness. Jesse was very helpful and friendly, I never thought car buying experience would be so easy and great ! When I first visited Pugi to see the car, I was allowed to do an extensive test drive. Since they understood that I'm a serious buyer they gave a very good deal, and I paid an advance of $200 to block the car. They were so courteous to wait for one week till I arrange the funds. On the delivery day they had the car and other paper work ready as promised. Vehicle serviced, tires changed, detailed, brakes and battery checked and the car looked and felt like new. I was go glad I purchased this car, end of the day I returned as a happy customer ! Highly recommend ! More

James was very straight forward with us knowledgeable and friendly. I would recommend using James and Pugi when buying a new car they are very good. friendly. I would recommend using James and Pugi when buying a new car they are very good. More

James was very nice and helpful. He helped me find the right car for my needs. James is an expert at pointing out all the different options on the model I was buying. Mike in finance helped out very much right car for my needs. James is an expert at pointing out all the different options on the model I was buying. Mike in finance helped out very much to make this purchase possible. I would recommend this dealership to anyone. More

I gave Pugi Mazda an exceptional review due to the knowledge, friendliness and consideration of James Caris. James introduced himself upon my entry to the dealership and answered all my questions fro knowledge, friendliness and consideration of James Caris. James introduced himself upon my entry to the dealership and answered all my questions from that point forward, be it over the phone or face to face. He was not at all pushy, which is unusual in this business. That was one of the reasons I ultimately bought my new Mazda3 from Pugi. James made himself available to answer any and all questions and even would point out differences between Mazda and other brands, both positive and negative. His honesty and professionalism is ultimately the reason I not only went with the Mazda, But Pugi as well. Being introduced to the Service Manager, Anthony, was an added plus. It was nice to meet the person who I will be trusting to take care of my new Mazda3, which is a great vehicle BTW. I had many options that I considered, and am fully satisfied that I made the correct decision to purchase from James Caris and Pugi Mazda. More

I appreciated James' approach of not hounding me. He was consultative and did not use the "traditional" car sales approach. Everyone from James to Mike Kabak (Manager) was friendly and went out of thei was consultative and did not use the "traditional" car sales approach. Everyone from James to Mike Kabak (Manager) was friendly and went out of their way to make sure that my experience was positive. This is my third car purchased from Pugi - First with a Mazda. Could not have been more pleased. More

Had a great experience here. No pressure. Friendly salespeople willing to work with you. Go see Joe Lyons. He's a great guy and he will work hard to get you into a car at your price. Can't say enough salespeople willing to work with you. Go see Joe Lyons. He's a great guy and he will work hard to get you into a car at your price. Can't say enough good things about Pugi Mazda. More

Over the past 21 years, my immediate family, has purchased 6 Mada's: a 626, a Protégé, a MPV, a Mazda3, a Tribute and now a CX-5. Dominic Pugliani's staff has always been extremely helpful, friendl purchased 6 Mada's: a 626, a Protégé, a MPV, a Mazda3, a Tribute and now a CX-5. Dominic Pugliani's staff has always been extremely helpful, friendly, and knowledgeable. I recommend anyone wanting a Mazda to go to Pugi!!! More

I was able to negotiate everything with David through emails and he was responsive and hassle free. The buying experience at Pugi was wonderful, especially compared to other Mazda dealers that either re emails and he was responsive and hassle free. The buying experience at Pugi was wonderful, especially compared to other Mazda dealers that either refused test drives or were just unwilling to negotiate on price. I highly recommend David and Pugi....just try not pick up your car on a Saturday when they can get pretty busy. More

No hassel price quote. Beat a competitive Mazda dealer by $800 without blinking an eye. David kept me informed all along the way. David was very responsive to my concerns and questions. David was very inst $800 without blinking an eye. David kept me informed all along the way. David was very responsive to my concerns and questions. David was very instructional about the operation of the vehicle at the time of delivery. I also got great financing and loan terms. More