Castle Mazda Downers Grove

Recall 751D Want to acknowledge Matt Walsh who went above and beyond on June 24th. when I brought my daughters car in for a recall notice. After he explained th Want to acknowledge Matt Walsh who went above and beyond on June 24th. when I brought my daughters car in for a recall notice. After he explained the two step process for this recall and that the part would take up to two weeks to get, I explained that the car would be out of state due to her job and could not be brought back until October. Not wanting to have me wait until October, Matt was able to secure the part and get it installed that very afternoon saving myself from returning 3 months later to fix the recall. He could have just just let me know that he was following the process and that it would be my responsibility to get the car back in but he took care of the situation right then and there. Outstanding customer service. Not sure who the tech was that worked on my car, but he also stopped what he was doing and performed the maintenance. More

Pugi Customer for Life! I have purchased 3 vehicles from Pugi, but this was my first time at the Mazda side. I test drove and fell in love with a CX-7 and purchased it. Wit I have purchased 3 vehicles from Pugi, but this was my first time at the Mazda side. I test drove and fell in love with a CX-7 and purchased it. Within 60 days, I was involved in my first accident and totaled the car! I went back to Pugi Mazda and worked with Mike Kabek who went WAY above and beyond to help me not only find another vehicle, but to work with my Insurance company to for a quick resolution on the complete loss of the first car. Mike stayed in touch with me throughout the entire process and helped me get through this difficult time. I can't recommend both Pugi Mazda and all Pugi dealerships any higher. Thank you for the great service and low pressure, consultative sales approach. You have a customer for life! More

Dave and mike helped me get the best price and finance rate possible. Couldn't be happier with how it turned out, they were attentive and quick and made the whole car buying experience painless. rate possible. Couldn't be happier with how it turned out, they were attentive and quick and made the whole car buying experience painless. More

Shopping for a vehicle has always been an extremelu stressful process for me until I found Pugi. Not only was the website user friendly and filled with lots of helpful information but the staff was wel stressful process for me until I found Pugi. Not only was the website user friendly and filled with lots of helpful information but the staff was welcoming and very professional. Everyone knows when you go online you can expect to get bombarded by dealers looking to sell you something and for most of those dealers they didn't care what I wanted, they just wanted to sell me something - anything . It made no diffence. I replied to each inquiry the same, letting them know exactly what I was looking for and when I expected to buy. Jesse from Pugi was the only one that heard me! He simply said "when your ready let me know" no more phone calls no more emails no pressure! It was great! When I contacted Jesse I gave him a list of cars I had reviewed online and when I showed up with my daughter he was ready for me. In no time I had the car I wanted. My next step was with Micheal Kapak the Business Manager and usually where things go from bad to worse but not this time. For the first time I felt like I mattered and was being heard. He didn't hound me to buy all the extras / bells and whistles he asked me and gave recoomendations. And the bonus, he was able to get me a better rate on my loan and save me $4,000, which for a single mom with a daughter in college is AWESOME!!!! Thank you Pugi for making this such a positive experience for me. I have been telling everyone Pugi is the way to go!!! More

James was helpful and straight forward! Everything went smooth and we didn't feel like we were taken advantage of, but who knows. Overall, we were very happy with the experience. smooth and we didn't feel like we were taken advantage of, but who knows. Overall, we were very happy with the experience. More

Very friendly staff, work done for the latch recall in 15 mins and even washed my car. I was in and out with a clean car. Thanks. mins and even washed my car. I was in and out with a clean car. Thanks. More

We had the best service available. I would highly recommend if you are looking for a car to go to this dealer. They are very attentive and try to work with you in any way. Very honest and straight fo recommend if you are looking for a car to go to this dealer. They are very attentive and try to work with you in any way. Very honest and straight forward. Excellent customer service skills. Paperwork did not take long and we had the car out the door in about an hour. I am definitely going back for all my new car needs. great showroom and very clean and friendly people. More

I visited quite a lot of dealers before purchasing my used mazda3 from Pugi Mazda. Of all the dealers I visited, Pugi was the one to have a wide variety of choices and no one beats their pricing and cust used mazda3 from Pugi Mazda. Of all the dealers I visited, Pugi was the one to have a wide variety of choices and no one beats their pricing and customer friendliness. Jesse was very helpful and friendly, I never thought car buying experience would be so easy and great ! When I first visited Pugi to see the car, I was allowed to do an extensive test drive. Since they understood that I'm a serious buyer they gave a very good deal, and I paid an advance of $200 to block the car. They were so courteous to wait for one week till I arrange the funds. On the delivery day they had the car and other paper work ready as promised. Vehicle serviced, tires changed, detailed, brakes and battery checked and the car looked and felt like new. I was go glad I purchased this car, end of the day I returned as a happy customer ! Highly recommend ! More

James was very straight forward with us knowledgeable and friendly. I would recommend using James and Pugi when buying a new car they are very good. friendly. I would recommend using James and Pugi when buying a new car they are very good. More

James was very nice and helpful. He helped me find the right car for my needs. James is an expert at pointing out all the different options on the model I was buying. Mike in finance helped out very much right car for my needs. James is an expert at pointing out all the different options on the model I was buying. Mike in finance helped out very much to make this purchase possible. I would recommend this dealership to anyone. More