Castle Mazda Downers Grove

Don't buy a used or new car. I bought a used car from them this past July and I was robbed blind. First the car has been in the shop 4 days after purchase and I have had it in my possession maybe 10 days them this past July and I was robbed blind. First the car has been in the shop 4 days after purchase and I have had it in my possession maybe 10 days out of the thirty days of ownership. I now own an over priced high financed (which also was inflated to make a profit) USED car. Please don't be swindled like me. More

I went in for an oil change and tire rotation and paid a reasonable amount for both. We bought our Mazda3 in Naperville and now live in Cook county. Mazda of Countryside is closer to us, but we won't go t reasonable amount for both. We bought our Mazda3 in Naperville and now live in Cook county. Mazda of Countryside is closer to us, but we won't go there anymore since the place is full of jerks. Pugi Mazda is about 8 miles further, but it is worth it...Paul the service writer was professional, the technicians did not leave any of their gunk in the car, and the post-service wash was done very well. The waiting area is modern and clean, and there was free coffee and a juke box for waiting customers to use. The sales people were annoying when we walked about the showroom, but they did not ruin the visit. Overall, we will continue servicing our Mazda3 at Pugi Mazda. More

I could not have had a better experience purchasing my 2009 Mazda at Pugi in Downers Grove. Was there several times to look at car, once to test drive. They never pressured a sale and also let me take th 2009 Mazda at Pugi in Downers Grove. Was there several times to look at car, once to test drive. They never pressured a sale and also let me take the car home for a bit to have wife drive it. No pressure on extra's like paint protection, rust protection, etc. A little salesmenship on the extended warrenty but that is expected from any dealership. I got what I wanted on my trade and on the price of the car (I did my research and was not asking for the world to be given to me). I would buy another car from this sales team. Chris and Marcus were great! More

Overall a very positive experience for my first new car purchase (an '08 Mazda 3 Grand Touring). The facility, personnel, service and selection are top notch and I would highly recommend them to anyone loo purchase (an '08 Mazda 3 Grand Touring). The facility, personnel, service and selection are top notch and I would highly recommend them to anyone looking for a new or used car. PUGI is definitely not your typical car dealership and the personalized service and attention to detail sets them apart from their competition. I truly couldn't be happier with my new Mazda 3! More

Did a straight internet deal with Pugi Mazda in Downers Grove. I requested an online quote for a specific 2007 Mazda3 s Touring 4-door Sedan from their available online inventory. They gave me an honest, o Grove. I requested an online quote for a specific 2007 Mazda3 s Touring 4-door Sedan from their available online inventory. They gave me an honest, out-the-door price, $2,505 off the vehicle MSRP of $21,060 within 60 minutes of my Monday afternoon request. Drove to the dealer on Wednesday morning to test drive, purchased for cash the same day. Quick, easy, no-hassle shopping provided with great integrity! AN ABSOLUTE PLEASURE TO DO BUSINESS WITH THEM! More

PUGI OF CHICAGOLAND STEAL FROM THE CUSTOMERS. LET ME EXPLAIN, I WENT TO PUGI LAST YEAR AND TRADED IN MY 2000 AUDI A4 FOR A NEW VW PASSAT. I HAD A BALANCE ON MY TRADE FOR 15K. THEY TOLD ME THEY WOULD PAY EXPLAIN, I WENT TO PUGI LAST YEAR AND TRADED IN MY 2000 AUDI A4 FOR A NEW VW PASSAT. I HAD A BALANCE ON MY TRADE FOR 15K. THEY TOLD ME THEY WOULD PAY OFF MY CAR AND MY PAYMENTS WOULD BE 380. I SAID OK AND WE DID THE DEAL. THREE WEEKS LATER MY BANK CALLED ME AND SAID THEY ONLY GOT 10K FROM PUGI. I CALLED PUGI AND THEY TOLD ME THEY PAID IN FULL. I CALL MY BANK AND TELL THEM THAT, THEY SEND ME A COPY OF THE CHECK AND IT WAS ONLY 10K. THE BANK WANTS THE MONEY AND I HAD TO PAY. PUGI WILL NOT RESPOND TO ME OR PAY ME. THEY TELL ME TO TALK TO THEIR ATTORNEY AND NEVER RETURN MY CALLS. I STILL HAVE NOT RECIEVED MY MONEY AND I HAVE BEEN FIGHTING FOR THE MONEY EVER SINCE. IS THIS ENOUGH INFO ON WHY PUGI SUCKS OR DID YOU NEED ANYMORE DETAILS? NEVER BUY A CAR FROM THEM EVER!!!!! More