Castle Kia McHenry

1) On February 10, 2023 I was working Jordan Fridley and Jordan Suchowski and put at $1,000 deposit down on a 2023 Sportage Hybrid SX-Prestige that was due at the dealership toward the end of March 2023. Jordan Suchowski and put at $1,000 deposit down on a 2023 Sportage Hybrid SX-Prestige that was due at the dealership toward the end of March 2023. 2) A few weeks after I put the deposit down, I e-mailed Mr. Fridley to see if there were any updates. He never responded to my e-mail because I found out the e-mail address on his business card wasn’t valid. Once I discovered that, we corresponded via text messages. 3) During the last week of March, I called the dealership as I had heard nothing if the vehicle delivery date was still on track. I spoke with a sales person who couldn’t find my record tied to that vehicle. He told me he’d call back that same morning once he figured things out. 4) Later that same morning, Jordan Suchowski called me to tell me that the vehicle I put the deposit down for was going to someone else who had put a deposit down on the same vehicle in late 2022. He was apologetic. I also pointed out that had I not pursued getting updates, I’d still be waiting for this vehicle and Castle would have $1,000 of my money it was not entitled to. 5) During the same conversation described above, Mr. Suchowski said the only way for me to get the vehicle I wanted was to order it, with a wait time of three to five months. I decided to go ahead and order one, following Mr. Suchowski’s instructions on how to do so. He did agree to reduce the purchase price $500 for my inconvenience. 6) I placed an order according to Mr. Suchowski’s instructions, but once again, I had to pursue the information that I should have gotten as a matter of good business practice, and never got a written confirmation of my order or price terms. On April 7, 2023 after deciding I would not do business with Castle Kia because of the issues described above, I called Mr. Suchowski to ask for my deposit back. He told me it would be in the mail either that day or by April 8. He told me to contact him if the check had not arrived by April 15. 7) On April 17, I tried contacting the dealership via phone and e-mail. I did manage to reach a sales manager at 3:30 on April 18th, who told me he’d call me back within 30 minutes, after confirming my phone number. I’m still waiting for that phone call. . . 8) On April 19, I called the dealership again long after it opened, and discovered that Mr. Suchowski wasn’t scheduled in until 1 p.m. I left a detailed message with receptionist/operator and she assured me she’d get it to Mr. Suchowski when he came in. He never returned my call. 9) I decided I’d had enough of what is essentially incompetent practice, and drove to the dealership on the morning of April 20 to get my deposit back. That trip is 70 miles round trip, and took over two hours out of my day. I met with someone who works on the Mitsubishi side of the dealership, who quickly took care of my request. He also apologized for all the inconvenience I had to deal with. 10) I also want to let you know that I will be purchasing the same vehicle I thought I was getting with my deposit from another area dealership that has done a much better job communicating with me. More

Leo is the best! I'm already trying to get friends and family to pay him a visit. He was extremely patient and professional. We didn't feel pressured or uncomfortable. Very good experience! We really love family to pay him a visit. He was extremely patient and professional. We didn't feel pressured or uncomfortable. Very good experience! We really love our car and have already put quite a few miles on it. I would highly recommend Gary Land Subaru and their friendly staff. More

Just bought a Subaru Forester. My salesperson was Joe Regan and he was super. Joe was introduced to me by Curtis, the internet manager who is also very pleasant. I had emailed Curtis with several que Regan and he was super. Joe was introduced to me by Curtis, the internet manager who is also very pleasant. I had emailed Curtis with several questions and decided to come into the dealership. Joe Regan was also very pleasant and knowledgeable. He made the whole experience a good one. Robin Metz explained their Customer Service and I enjoyed her openness. More

We were so pleased with Joe's sincere service we purchased TWO vehicles! We know he honestly had our best interest at heart and could not ask for a better salesperson! We got a 2005 Santa Fe and a 2 purchased TWO vehicles! We know he honestly had our best interest at heart and could not ask for a better salesperson! We got a 2005 Santa Fe and a 2009 Galant! My boyfriend and I both thank him and Gary Lang! Probably the best experience that either one of have ever had, you had two loyal customers for life! More

The worst experience I ever had. I dealt with Gary himself and he made me feel like he was better than me. I just couldn't trust him. And the staff was not that informed about their products. I wou himself and he made me feel like he was better than me. I just couldn't trust him. And the staff was not that informed about their products. I would tell anyone to stay away from this dealer. Very far away. If it doesn't sya Gary Lang on the back you probably got a pretty good deal. More