Castle Kia McHenry

Update as of 2. 13.25, extended warranty was approved about 3 weeks ago. They said engine was on order and should take a few days to get and less than 48 hours to fix 13.25, extended warranty was approved about 3 weeks ago. They said engine was on order and should take a few days to get and less than 48 hours to fix after. That was 3 weeks ago, although I know nobody can help the timeliness of shipping, etc. But, we still wait. I lose count but think thats around 23 weeks........................... Update on my car thats is at Castle Kia McHenry: Its been I think 16 weeks now and just got a call from Castle that Kia doesn't recognize me as 1st owner since I leased it from Kia and bought it out so now they have to submit to third party warranty, Fidelity, to have an adjuster come out to do it. THIS WAS TOLD TO ME OVER A MONTH AGO AND WHAT I WAS WAITING ON....WHAT IN THE ACTUAL HECK IS GOING ON OVER THERE?! MY NEXT CALL IS A LAWYER! Update: Its been 13 weeks and my car still hasnt been repaired. Communication and any sense or urgency is deplorable. The only thing saving my sanity is that they have given me now two loaners. Last I heard was they were "waiting on warranty company". On my 4th Kia, 2020 Kia Sorento with 70k miles on it. In March, to avoid rising interest rates, I bought out my least on my Sorento. Labor Day weekend, engine shut off on me going 50mph. Never restarted. Had it towed to Castle and as of October 20th, they still have not proceeding with any type of formal diagnosis or conclusion. Two weeks ago I was told my service manager was recently in "customer service training" because of his lack of attention and follow up in regards to my experience and was told by his manager that he'd quickly get things up to par and get things going on it. Two weeks ago was the last I heard from him. The ONLY two reasons I give a 1 star is a.) I can't leave 0. and b.) They did give me a loaner car, a brand new car off the lot with less than 10 miles on it. I've since then put almost 3k miles on this loaner car, so I am not complaining. OH...and the kicker. Kia won't honor manufacturer warranty on my car...I will have to deal with my extended warranty. Why, you might ask? I've been the only owner of this car, only driver since day 1. Well, because Kia was the title owner the 3 years I leased it...and warranties don't carry over to "new owner" and since I bought out the lease, the paperwork shows me as 2nd owner with a preowned car. What a joke! And that denial is all the way up the Kia chain. You want to experience worse customer service than the actual Kia dealership, Castle? Contact Kia directly, they are worse! Over a decade with Kias, and actually have another 2020 Sorento in my driveway. I can't wait to get rid of both of them and go back to Jeep! More

Had a great experience with Justin, Josh & Team at Castle Kia McHenry. Very smooth process! Kia McHenry. Very smooth process! More

Overall a very good experience. I worked with Robert and Jordan and they were very knowledgeable and friendly. I worked with Robert and Jordan and they were very knowledgeable and friendly. More

Really smooth process. My sales consultant Kyron was very friendly and helpful throughout the test drive, and walked me through all of my options for purchase. Finance was My sales consultant Kyron was very friendly and helpful throughout the test drive, and walked me through all of my options for purchase. Finance was easy. Would very much recommend both Kyron and Castle Auto Group. More

Best experience buying a vehicle. If you are looking for transparancey with a great deal and service you have to check these guys out. Even if they don't have the vehicle that you wan If you are looking for transparancey with a great deal and service you have to check these guys out. Even if they don't have the vehicle that you want in stock they will get it for you in the matter of 72hrs like they did for me. Thank you Castle Kia for a great deal on my new Kia Telluride!!! More

Castle Kia was extremely helpful with my last purchase! I was able to get a great deal on a new Forte from Jerry Spainer and Alex Connolly. Even though I didn’t want to go into the dealership initially bec I was able to get a great deal on a new Forte from Jerry Spainer and Alex Connolly. Even though I didn’t want to go into the dealership initially because I was worried from past experiences, Andrea pushed me to come in because she said the managers would give me a better deal in the store, she was so right and I am glad I did! Eva & Andrea did a fantastic job with the walkround video they sent over as well! I got a fantastic value on my trade, especially since I brought it in rather than sending over photos as Tyler, the internet sales manager suggested! Thank you Eva, Andrea, and everyone at Castle for a great experience!   More

My husband and I bought a car today from castle Kia in McHenry, Illinois. I can’t say enough about the pleasant experience we had. Max, our salesman made sure we had everything we needed , and was very he McHenry, Illinois. I can’t say enough about the pleasant experience we had. Max, our salesman made sure we had everything we needed , and was very helpful through the entire process. I would definitely contact him again if we need another vehicle. I have to say, the management here is stellar and even the finance department had us feeling like friends. I feel we have found a new dealership for our needs in the future. More

Good people friendly nice to work with got us in and out in a timely matter in a timely matter More

I went in for an oil change today. I asked if they honored competitors coupons and the service manager said not usually. So I asked if he would take this one and he then said they do n I asked if they honored competitors coupons and the service manager said not usually. So I asked if he would take this one and he then said they do not take competitors coupons and told me it would be an hour and a half wait. I asked if I could leave my info and come back in then. He said no. I asked if I could make an appointment. He said they do not take appointments for only oil changes. So why have an online appointment calender on their website? He looked bored and as far as Customer Service, I will take my money elsewhere and avoid this place in the future. More

Courteous, no pressure at all! As you would expect our salesman met us at the door and queried us as to our ideas. Our salesman was Matt Knudsen and was patient. Matt knew the vehi As you would expect our salesman met us at the door and queried us as to our ideas. Our salesman was Matt Knudsen and was patient. Matt knew the vehicles well and answered our questions. When the decision to buy was made the purchase process was smooth and stress free. A very good experience overall! Matt Knudsen is a nice fellow! More