Castle Ford of Michigan City - Service Center

55,000 mile checkup We are always pleased when we take our Lincoln MKX in for servicing. We needed a loaner this time and a VERY nice Lincoln to drive. Everyone is prof We are always pleased when we take our Lincoln MKX in for servicing. We needed a loaner this time and a VERY nice Lincoln to drive. Everyone is professional & courteous. More

Fast and friendly. Ashley went out of her way to make sure we were informed about the car and the prices of the services needed done. Fast, quality and friendly service Ashley went out of her way to make sure we were informed about the car and the prices of the services needed done. Fast, quality and friendly service as usual!:) Thank you so much!!:) Great Experience!:) More

Vehicle Service Although this dealer kept my vehicle for couple of days, they managed to find the problem. But with that being said, when they had my vehicle I was pu Although this dealer kept my vehicle for couple of days, they managed to find the problem. But with that being said, when they had my vehicle I was put into a loaner. This dealership has my trustworthy, and they keep their promise if they do so. If I need any service done on my vehicle again, I will gladly take here at Castle Ford Lincoln. Especially, just for an oil change! Thanks to Ashley in Service Department! More

Had a recall on my truck Castle Ford got me in quickly and were courteous, cheery, did the work in the time stated, and even washed my truck and it was for a recall that cost Castle Ford got me in quickly and were courteous, cheery, did the work in the time stated, and even washed my truck and it was for a recall that cost me nothing! What more can I say? I only gave 4 stars because I will reserve future judgment as I have changed addresses and only had this one experience with them. I am going back because I see no reason not to do so! More

Just fix my truck!!! In September 2018 I took my 2011 F250 into the shop and they started it needed ALL the injectors replaced and well as the main wiring harness... ok I In September 2018 I took my 2011 F250 into the shop and they started it needed ALL the injectors replaced and well as the main wiring harness... ok I approve the $7000 repairs. Takes a few weeks get the truck back, it’s leaking oil, didn’t leak before these repairs, took the truck back in they had is 6 weeks (I was Thankfully due to Samantha and Ashely provided a loaner durning this time). Pick up truck after 6 weeks guess what it’s still leaking!!!!!!! Technician broke off bolt for one of the injectors during the inial repair, which he then tapped the hole and didn’t get the bolt to seat. The o-ring on that injector also wasn’t sealed properly so it was leaking as well. Get a call on Wednesday truck is ready, I arrive and there is a puddle under my truck in their parking lot. Seriously you don’t see this, “it’s old oil that is dripping where they washed the undercarriage” Slide under truck the undercarriage is still covered in oil. I told them not to call me back to get my truck until the under carriage is clean and they are 100% sure my truck is fixed! Beyond fed up, trying my best to be patient and not rude but at what point is enough enough?!?! If it wasn’t for Ashley and Samantha I would have already called an attorney!!! More

Very happy I had a factory recall. Castle Ford were quick and curtious. The place was also very clean. They also have a very nice lounge where you can wait I had a factory recall. Castle Ford were quick and curtious. The place was also very clean. They also have a very nice lounge where you can wait. I Will definitely go back there. More

Service work Prompt, personal service. I had safety recall work performed, and general maintenance- oil change and tire rotation. Very pleased with service. Only s Prompt, personal service. I had safety recall work performed, and general maintenance- oil change and tire rotation. Very pleased with service. Only surprise was price - almost twice what I was used to paying at my prior Ford dealer in Illinois. I suppose this is due to lack of competition in this area. More

Terrible service. They had the vehicle for 3 weeks. They did not start working on it when I gave them authorization. Not pleased with them. Terrible organization with They had the vehicle for 3 weeks. They did not start working on it when I gave them authorization. Not pleased with them. Terrible organization with paper work. More

Oil change The oil was over filled and I had oil dripped on my garage floor in my BRAND NEW HOME!! Not pleased at all. Not the first time I’ve had a bad experien The oil was over filled and I had oil dripped on my garage floor in my BRAND NEW HOME!! Not pleased at all. Not the first time I’ve had a bad experience. More

Followed through on recall After 2 years of frustration with the airbag recall and lack of help from my old dealership I went to Castle Ford. Alex in parts department was very h After 2 years of frustration with the airbag recall and lack of help from my old dealership I went to Castle Ford. Alex in parts department was very helpful in securing the necessary part staying on top of the order for weeks until it arrived. The service department immediately called me to schedule the service when the part was delivered. I also had them do the 120K full service check up at same time and both were completed in 1 day. Everyone involved was very helpful and friendly. I will not go back to my old dealership. More