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Castle Ford of Michigan City - Service Center

Michigan City, IN

4.3
119 Reviews

119 Reviews of Castle Ford of Michigan City - Service Center

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September 12, 2023

Castle Ford is very efficient and their customer service is great. Cole handled my recent visit and went over and above his service. More

by shieldsnana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole
Sep 15, 2023 -

Castle Ford of Michigan City responded

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! At Castle Ford, LLC, we value our customers and we look forward to seeing you on your next visit. Take care!

September 04, 2023

Professional, responsible dealership. People are customer friendly and responsive. Will continue to return for excellent service. More

by dennisb41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Sep 08, 2023 -

Castle Ford of Michigan City responded

Hi, we are very happy to have provided you with such a positive experience! We're looking forward to your next visit with us!

July 25, 2023

Work was completed on time and as promised. All the people I spoke with were pleasant and helpful. More

by impossiblehero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casidhe Kennedy, Conner
Jul 28, 2023 -

Castle Ford of Michigan City responded

Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

July 09, 2023

Great customer service. Very friendly and helpful.staff. Rachael goes above and beyond for her customers. We are repeat offenders in just 2 years More

by Brandy Ward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Harper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Kinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2023 -

Castle Ford of Michigan City responded

Hi Brandy, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

July 07, 2023

Very pleasant experience all the time. Everyone very courteous and helpful. Enjoy my visits to Castle Ford. More

by E-S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole, Service Department
Jul 10, 2023 -

Castle Ford of Michigan City responded

Hi, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 26, 2023

Since purchasing our Lincoln at Castle Ford Lincoln, in Michigan City, Indiana, in 2018, the vehicle maintenance service and one on one relationship with our service reps has always been just great. Help More

by Sharon
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Most recent service rep-Casidhe Kennedy
Jul 02, 2023 -

Castle Ford of Michigan City responded

Hi Sharon, your satisfaction is our top priority. Please let us know if there is anything else we can do for you; we are more than happy to help!

June 19, 2023

Fixed the trim on car, but couldn’t fix leak because couldn’t find it so have to take back when raining! More

by ruthelmaleslie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Moffitt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2023 -

Castle Ford of Michigan City responded

Hi, we are so disappointed to learn of this situation you have described. Please give us a call at (219) 879-5381 and we will do our best to make this better. We hope to hear from you soon.

May 30, 2023

Casidhe Kennedy is very professional and knowledgeable. She is always a pleasure and very accommodating More

by T. Blanton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casidhe Kennedy
Jun 01, 2023 -

Castle Ford of Michigan City responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Castle Ford, LLC, we value our customers and we look forward to seeing you on your next visit. Take care!

May 01, 2023

Vehicle fixed correctly on the first visit,drives better than it ever has since I’ve owned it. More

by Paula Lynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
May 03, 2023 -

Castle Ford of Michigan City responded

We are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

April 20, 2023

They always get you in fast and get the work done properly the first time More

by Eshreve21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
May 02, 2023 -

Castle Ford of Michigan City responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!

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