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Castle Ford of Michigan City
Michigan City, IN
470 Reviews
You can feel the difference when you walk through our doors. Smiling, friendly people are prepared to take care of whatever automotive needs you require. High Pressure? Not here!! Our prices in every department are competitive with every other dealership, if not lower! We price our vehicles to market right from the start, so very rarely are negotiations necessary! How would you like to not have to haggle over price when you are in the market for a new or previously enjoyed vehicle? Now there's a place you can enjoy your buying experience, here at Castle! Most of our vehicles are already the least expensive and serviced vehicles in a 200 mile radius. You can be assured that your vehicle will also be fixed right the first time, by Ford Certified Mechanics, and also washed! When you entrust us with diagnosing and fixing your vehicle, Ford or any other brand, we treat it like it's our own! We, here at Castle Ford, want to earn your business, and we'll never expect it for free!!! Make an appointment to experience your best buying and servicing experience, ever, and ask about the "Castle Difference".
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
By Type
Showing 470 reviews
February 03, 2023
I had a great experience at Castle Ford. They were able to stream line the process and our salesman Jason Garcia was awesome . They were able to stream line the process and our salesman Jason Garcia was awesome . More
by Mandersen125
Employees Worked With
December 22, 2022
Service was completed in good time. And was done professionally. Waiting area was comfortable. Car wash was appreciated. And was done professionally. Waiting area was comfortable. Car wash was appreciated. More
by Dr.Nagel
Employees Worked With
November 05, 2022
Samantha allowed us to take all the time we needed to make our decision about the car. No pushy sales tactics. Everyone there friendly and helpful. Johnnae in internet sales also very helpful, providing make our decision about the car. No pushy sales tactics. Everyone there friendly and helpful. Johnnae in internet sales also very helpful, providing answers to our questions, before making an hour long drive to the dealership. We did purchase the car we found on the website. More
by B & L
Employees Worked With
Other Employees :
Samantha Lloren’s-Moffitt (Sales) and Johnnae (internet)
September 22, 2022
Least a car from Castle Ford for 3 years they send me an early buy out 2 months before the lease was up. Talked to my rep at Castle i said it shows they have another Ford Explore on lot he said it wasn't du early buy out 2 months before the lease was up. Talked to my rep at Castle i said it shows they have another Ford Explore on lot he said it wasn't due in for another week i kept calling their weekly about the SUV i find out they sold it instead of calling me to trade my lease in. I started to work with another rep about a Lincoln Aviator that shows they had she said that's not in either i told her i want to lease that SUV a couple weeks go buy i found out they sold that SUV from under me again. Now my lease was up 9/21/2022 so i had to buy the SUV out so i could have something to drive I will never refer or deal with Castle Ford again. I been leasing cars for 30 years this by far was the worst experience i ever dealt with. More
by mike
March 08, 2022
Customer service was top notch here. My salesman was there for my needs and made the experience a good one. My only advice would be to make sure the customer knows what all is needed as My salesman was there for my needs and made the experience a good one. My only advice would be to make sure the customer knows what all is needed as nobody lives just down the street anymore. More
by 941wmcaffee
January 17, 2022
Love my used BMW I purchased from here. Samantha is great and ensured I was happy! Also Trace helped explain each document to me as I was a first-time car buyer. I couldn't say enough good things about my ex and ensured I was happy! Also Trace helped explain each document to me as I was a first-time car buyer. I couldn't say enough good things about my experience! More
by leannalynns
Employees Worked With
Samantha
September 06, 2021
Very nice dealership. No pressure. Very informative process. Ended up buying a car from them. Salesman - Terry Morse was excellent. Made the buying process a pleasure. process. Ended up buying a car from them. Salesman - Terry Morse was excellent. Made the buying process a pleasure. More
by john
Employees Worked With
June 25, 2021
Best purchase experience ever! Tom Perkins is the Best purchase experience ever! Tom Perkins is the salesperson to deal with. He is the greatest!!!! Best purchase experience ever! Tom Perkins is the salesperson to deal with. He is the greatest!!!! More
by Hope
Employees Worked With
Thomas Perkins
May 12, 2021
GOOD OLD BAIT AND SWITCH : drove 40 minutes after confirmation the truck was there and guess what! The good old bait and switch was on! Terrible people to do business with will not recommend to anyon confirmation the truck was there and guess what! The good old bait and switch was on! Terrible people to do business with will not recommend to anyone. TIPICAL SLEAZY DEALERSHIP WITH OLDSCHOOL SLEAZY SALES TECHNIQUES More
by Chi town
Employees Worked With
Miguel corona
