Castle Chrysler Dodge Jeep Ram

Although service took longer than expected, I was satisfied with the job they had done. Service department was friendly and quick to answer any questions I had. Overall good experience. satisfied with the job they had done. Service department was friendly and quick to answer any questions I had. Overall good experience. More

Good service. I did wait and was happy to have coffee. No problems with the visit I did wait and was happy to have coffee. No problems with the visit More

This was hands down the worse dealer experience I ever had. We walked in with our own financing and the vehicle we wanted already picked out. Five hours later we left. This dealer was the last I wanted to had. We walked in with our own financing and the vehicle we wanted already picked out. Five hours later we left. This dealer was the last I wanted to use based on a previous experience with them, but they were the only dealer with the color we wanted. Our bank required three standard forms for the financing. We were told several times they were sent and we were waiting for confirmation from the bank. I called the bank twice while we were there and they said they did not have all the papers. More waiting. We were then told we could fill out financing with Castle. We refused and opted to stay with our own financing. We waited longer and even offered to go home and come back. Finally in the fourth hour of waiting, we were suddenly summoned to the sales manager to sign paperwork which ironically was the paperwork the bank needed that supposedly had already been sent hours ago. During the paperwork with the sales manager, Tony, we were offered a 100:00 gas card if we would still give them a 10 in spite of all of the waiting! I didn’t answer him and already knew I was not leaving a 10 review. When we arrived home, I received a text from the dealer acknowledging delivery of the vehicle. Embedded was a survey giving the dealership all 10s fraudulently signed with my name by Alayiah. I refused the signature using the customer acknowledge option. The chaos didn’t end there. I learned in subsequent conversations with the bank, that the routing numbers submitted on the dealer paperwork for them to receive payment was submitted incorrectly which slowed being able to finalize the loan. Was this another effort to make us have to go back and do a loan through them?Further, they forgot to install the LoJack. Once it was, it did not work. It took 30 emails, a phone call, and two trips to the service department before the problem was resolved and was only resolved because I ended up calling LoJack two times during the process and they told me what to tell the dealership I needed. Terrible, terrible experience. More

Great job on my oil change service and tire rotation. Staff is friendly and answers any questions you have Staff is friendly and answers any questions you have More

Always a pleasure getting my car serviced at Castle. The service dept are very friendly and knowledgeable The service dept are very friendly and knowledgeable More

Had a good experience purchasing my truck. Erica made the process not so scary lol She made me feel very comfortable. I Would definitely recommend Castle Chrysler Dodge Jeep Ram of Chesterto Erica made the process not so scary lol She made me feel very comfortable. I Would definitely recommend Castle Chrysler Dodge Jeep Ram of Chesterton to family and friends. More

Erica Ditmire at CDJR was outstanding throughout my entire vehicle buying process. Her communication, follow up and people skills were the best I have seen in a long time in the auto industry. Erica i entire vehicle buying process. Her communication, follow up and people skills were the best I have seen in a long time in the auto industry. Erica is the perfect combination of professional and personable. I will recommend Erica to family, friends and even people I meet who may be looking for a vehicle and sales associate who is willing to go above and beyond to meet the customer’s needs and wants. More

I always receive excellent service in the service department. Alan is always very pleasant, courteous and professional. All of the staff is great and quality service. department. Alan is always very pleasant, courteous and professional. All of the staff is great and quality service. More

Service was great! Having a complimentary hand carwash was a great finishing touch to the great service. Having a complimentary hand carwash was a great finishing touch to the great service. More

I liked coming to Castle for my Jeep service. Everyone was friendly and the service was done quickly. Everyone was friendly and the service was done quickly. More