Castle Chrysler Dodge Jeep RAM of Naperville

My Nitro is a special needs suv. LOL It likes to breakdown a lot. For the past few years Joe the service advisor has been there to help get it back on the road. Thanks Joe! Great service center! Ni breakdown a lot. For the past few years Joe the service advisor has been there to help get it back on the road. Thanks Joe! Great service center! Nice people! I don't go anywhere else. From oil changes to water pumps & everything else. I refuse to go anywhere else. Thank you More

Not to thrilled, said they did things to the vehicle while in the phone but when I picked it up there was nothing noted and no one knew anything. Don’t really know if they even looked at the car. while in the phone but when I picked it up there was nothing noted and no one knew anything. Don’t really know if they even looked at the car. More

Super friendly to work with! David was patient in answering all our questions and helpful in getting us finished as quickly as possible. Will definitely return for our next purchase! answering all our questions and helpful in getting us finished as quickly as possible. Will definitely return for our next purchase! More

Worst experience I have ever had at a dealership. To start off, I had emailed this dealership on March 22nd to inquire about a 2021 Dodge Challenger Scat Pack and I was put in contact with David Foland. start off, I had emailed this dealership on March 22nd to inquire about a 2021 Dodge Challenger Scat Pack and I was put in contact with David Foland. I explained to David, that I wanted to get more information about the car in terms of pricing and wanted to test drive the vehicle, if possible, to get a feel for the car. Let me tell you, I have been interested in a Challenger Scat Pack for over 6 years and it was my then dream car. But besides that, I had also told David that I would be in no shape to purchase the vehicle for I start my full time job this upcoming May. I'm a college student and I have been dreaming about this car for a very long time. After explaining all of this to him, he assured me that the vehicle would be sanitized and ready for a VIP test drive upon my arrival at the dealership. Friday, March 26th, the day I was supposed to take a look at the vehicle I arrived at the dealership and met up with David. I proceeded to tell him that I am here for my appointment, to test drive the Challenger. He took my ID and I thought everything was good to go. We walk outside, and head towards the car. Upon approaching the vehicle he proceeds to tell me " We don't allow people to test drive these vehicles, because the people who want to buy them don't want any miles put on them". Little did David know, I was prepared to purchase a car that day after bringing both my parents to the dealership with me. In my head, after David told me this, I was absolutely livid. How can I possibly buy a car without driving it. Anyways after that, I went around the supposedly new car to check the condition of it. The car was absolutely filthy, looked like it hadn't seen a wash in weeks. The dashboard had strange markings all over, and when we confronted David about this he basically shrugged it off. Even the cars in the showroom had this issue, and he proceeded to tell us we can wipe it off with a cloth. Anyways after also pointing out some other quirks about the car and getting the same "beating around the bush" answer, I asked him if I could start the car. Because I wasn't able to drive it, for reasons still unclear to me, I asked David if I could at least start the car. To which he replied, "You can try". Now I'm not some person who has been living under a rock his whole life, I think I know how to start the car. I hop into the driver seat, expecting to get the key from him, and to no surprise doesn't even let me hold or even see the key. He keeps it in his pocket and leans forward, towards the interior. I go to start the car, NOTHING. The car wouldn't even turn over. His explanation, "Oh well it's been sitting outside". He didn't even offer to get a jump pack to start the vehicle. A vehicle which I was willing to buy if everything checked out, but of course he didn't know that. At this point I'm already pissed off, and he goes on to say "If you really want, I can start up one of our Scat Packs we have in the show room". He started it up, it sounded good and I was beginning to be a little bit happier about the situation. We started asking him about the pricing of the vehicle and he replied "Oh its the price you see online, with taxes and other fees". He didn't take me to his desk to show me the total estimated out the door cost or anything. He expected me to know all this information off the top of my head, like I'm some 20 year veteran of the car industry. We then also asked him about finance, also while not being invited to sit at his desk. He looked at us and said " Oh for you guys the APR rate will probably be about 5% and the 1% APR doesn't apply for the Scat Packs". In my head I knew the Scat Packs qualify for the 1% APR through Chrysler Capital, because I did my research ahead of time. It was at that moment I thanked David for his time and off me and my parents went, just plain disappointed. Not once during our exit did David thank us for coming into the dealership to check out the car. After leaving the dealership, I was so shocked about how I was treated and judged that I went to the Infiniti of Naperville and bought a BRAND NEW 2020 Q60 RED SPORT, a car that costs way more than that Challenger. The way I was treated at Infiniti was a night and day difference. Based on my experience with David, I gave up on my original dream car and the whole Chrysler brand itself. I felt that David was judging us from the very beginning, being that I am from a South Asian decent, which played a huge factor on how we were treated. DO NOT GO TO THIS DEALERSHIP, OR BETTER YET, DON'T DEAL WITH DAVID IF YOU DONT WANT TO GET JUDGED. I'm sure there are better salesmen at this store, but avoid David at all costs. More

Worse service I could ever experience the fact I stood in the store and saw 6 people seating around not helping no one never greeted for help nothing. I guess cause I’m black they didn’t want to help me but the store and saw 6 people seating around not helping no one never greeted for help nothing. I guess cause I’m black they didn’t want to help me but the fact a white couple came in they didn’t mind helping then on top of that the manager is so rude and nasty and no help at all. If I could give under a zero I would More

Sales representative treated us very poorly although it was their mistake for not having the truck I signed for available for pick up. Very rude and inappropriate, manager had to step in. was their mistake for not having the truck I signed for available for pick up. Very rude and inappropriate, manager had to step in. More

Great experience! Jim “Ski” was fantastic at answering all my questions and explaining the features. He also allowed me to explore the car at my leisure! all my questions and explaining the features. He also allowed me to explore the car at my leisure! More

Jeep of Naperville made it very easy for us to purchase our 2021 Cherokee. Great Staff, and selection of vehicles to choose from on the lot. The Test Track by far was the coolest we had ever scene our 2021 Cherokee. Great Staff, and selection of vehicles to choose from on the lot. The Test Track by far was the coolest we had ever scene More

Salesmen Nickolas and Jim were very friendly and Salesmen Nickolas and Jim were very friendly and knowledgeable. the whole process was very smooth, I would highly recomend Naperville Chrysler Jeep, Salesmen Nickolas and Jim were very friendly and knowledgeable. the whole process was very smooth, I would highly recomend Naperville Chrysler Jeep, Very satisfied with the sale and my new wrangler More

My salesman Nick was knowledgeable and courteous. The test ride went well and he helped with all of the arrangements. The finance manager was also helpful and the sale was completed with the agreed price test ride went well and he helped with all of the arrangements. The finance manager was also helpful and the sale was completed with the agreed price. More