Castle Chrysler Dodge Jeep RAM of Naperville

Offered me $35,000 for trade in. Carmax offered me $45,500. That is disgusting that they would attempt to take advantage of a potential customer like that. Going to take my business to an honest pla $45,500. That is disgusting that they would attempt to take advantage of a potential customer like that. Going to take my business to an honest place. More

I am extremely disappointed in the service that I received when I took my Jeep in for an oil change. The young man who assisted me thought I had a Jeep Compass, a car that I have not owned for 4 year received when I took my Jeep in for an oil change. The young man who assisted me thought I had a Jeep Compass, a car that I have not owned for 4 years. He was recommending service for that car that I no longer have. I waited for my oil change to be done. When he came out he said that they put regular oil in my car. For the last four years, I have always ask for synthetic oil. Either I have been overpaying for an oil change for the last 4 years, or I was not told that they were using regular oil. This is the second time I have had issues with the dealership, and I think I will be looking for an alternative to service my Jeep. The young man also did not follow covid safety protocol by wearing a mask. More

Disappointed. Was told one thing on the phone and was different when I got there. So I didn't get done what I really wanted done. different when I got there. So I didn't get done what I really wanted done. More

Muy buena atención, la persona que nos atendió muy amable muy agradecido por su calidad de servicio le doy un 100 amable muy agradecido por su calidad de servicio le doy un 100 More

Naperville Dodge is servicing my 5th jeep/dodge car from them. The great service there keeps me coming back. Good all around dealership. Charles Earl them. The great service there keeps me coming back. Good all around dealership. Charles Earl More

I wish they were more specific on what’s going on with your car and what’s wrong. Sometimes you are given the run around and have to call a bunch of times. I understand there is not always definitive answ your car and what’s wrong. Sometimes you are given the run around and have to call a bunch of times. I understand there is not always definitive answers all the times just being more honest will help instead of telling me what they think I want to hear. More

Very friendly and open to compromise. Accommodating and flexible. Honest and trustworthy. Very clean facility flexible. Honest and trustworthy. Very clean facility More

Went in for an oil change. Was told it will take 45 mins. An hour and 50 mins later I left. Zero communication for the longer wait time. No one cares, there's a reason why I went to another dealer to buy a n An hour and 50 mins later I left. Zero communication for the longer wait time. No one cares, there's a reason why I went to another dealer to buy a new Ram back in Sept. Being from Naperville, didn't feel like driving to Tyson Motors. Next time I will. More

This dealership is always very helpful, friendly, and willing to take care of their customers in the best possible way. They explain every thing that needs to be done and what has been done to your car willing to take care of their customers in the best possible way. They explain every thing that needs to be done and what has been done to your car to keep it in the best condition. I have been having my cars serviced here for 20 years and have never had a bad experience. More

The service guy Joe was amazing. I was in and out very quick . I would go back . quick . I would go back . More