Castle Chrysler Dodge Jeep RAM of Naperville

Expensive af. Customer service is good. Very expensive. Wanted me to spend more money. Expensive. Customer service is good. Very expensive. Wanted me to spend more money. Expensive. More

Outstanding dealership from test drive to delivery. Thank you to Sam, General Manager, CJ, and Brittany for a GREAT purchase experience. Thank you to Sam, General Manager, CJ, and Brittany for a GREAT purchase experience. More

Called ahead to make an appointment to get a 60k mile service done. My appointment was set for Tuesday so I dropped my vehicle off Monday afternoon. I was assured they would complete all the work on Tu service done. My appointment was set for Tuesday so I dropped my vehicle off Monday afternoon. I was assured they would complete all the work on Tuesday so I could pick it up on Tuesday. I did not hear anything from the service department so I called on Tuesday afternoon. The cashier was notable to find my vehicle in the system. She said someone would call me back with the status. I did receive a call back and was told they were just finishing up and only had the brakes to inspect. I asked if all of the other work had been completed and they assured me everything else was done and I should be able to pick the vehicle up around 6 pm. I received another call advising they needed to replace pads and rotors and asked if they could keep the vehicle overnight. I was also informed that several other items on the list had not been completed So based on the fact the cashier could not find my vehicle in the system and they didn’t complete the other service items on Tuesday I can only guess that they didn’t even get started on it until I called Tuesday afternoon. Apparently making an appointment ahead of time means nothing to the service department. I’m addition it also seems they can’t keep track of customer vehicles once they are dropped off. Also if I had been told upfront that they lost track of my vehicle apologized for the mistake And had not been lied to when I was told all of the other work had been completed on Tuesday I probably would not be writing this type of review. More

Very courteous, professional and answered all of my questions. The waiting area was clean and comfortable. Nice Job!! questions. The waiting area was clean and comfortable. Nice Job!! More

Tony Johnson was very professional, informative,helpful & enjoyable to work with! All employees were pleasant! enjoyable to work with! All employees were pleasant! More

Friendly staff, very helpful! will work with you to make a great deal on what you want and need. a great deal on what you want and need. More

Greeted with very nice folks in the service department, estimated cost and time worked perfectly for us. Will continue to use in the future estimated cost and time worked perfectly for us. Will continue to use in the future More

I’ve bought several vehicles at the Naperville Jeep dealer. They’ve always been very helpful, treated me fairly and I’ve always felt like a valued customer. I’ll continue to go there with my family and dealer. They’ve always been very helpful, treated me fairly and I’ve always felt like a valued customer. I’ll continue to go there with my family and highly recommend them. More

Excellent facility excellent service I work for a dealership in Oak Lawn and our ownership could take a lesson in how to run a class dealership dealership in Oak Lawn and our ownership could take a lesson in how to run a class dealership More

Naperville CJD RAM is quite frankly the best dealership I have ever used. Super Professional and easy to deal with. Chris Olson went way over and above in helping me. My wife accompanied me on delivery da have ever used. Super Professional and easy to deal with. Chris Olson went way over and above in helping me. My wife accompanied me on delivery day and she can’t stop raving about the dealership. More