Castle Chrysler Dodge Jeep RAM of Naperville

I bought my vehicle here last year. I wouldn't recommend buying any vehicle from this location. For one they were coaching our sales person how to lie and try to get us to pay more. I k I wouldn't recommend buying any vehicle from this location. For one they were coaching our sales person how to lie and try to get us to pay more. I know this for a fact because when we went back to finalize things he told us our monthly payment and I asked about added fees he said let me ask and came back and all the sudden our monthly payment was lower. Then they lied about the vehicle being detailed before we took it home, the tire tread when we brought it up just showed us a paper that said it was all good, they also claimed they changed the oil recently and couldn't turn the light off due to it not being their brand of vehicle. We have had multiple issues with our vehicle since purchase and they claim they don't have a warranty even though it says it in the contract. More

I called twice today and did not receive a call back. I wanted to set up an appointment and was unable to. I finally reached an employee Chris and he would not let me finish my sentence. Chris had an att I wanted to set up an appointment and was unable to. I finally reached an employee Chris and he would not let me finish my sentence. Chris had an attitude and acted like he did not want to be bothered. More

Great customer service provided by the Team. Kayla was very helpful and I appreciated the shuttle home instead of waiting a few hours for the service on my jeep. Kayla was very helpful and I appreciated the shuttle home instead of waiting a few hours for the service on my jeep. More

AVOID if you can. .. These guys are absolute amateur's and huge time wasters. Connected with them via text/email to purchase a vehicle. They sent me a link to upload .. These guys are absolute amateur's and huge time wasters. Connected with them via text/email to purchase a vehicle. They sent me a link to upload my documents DL, Insurance, Loan docs etc. I had an approved loan from Chase that was specified for this particular dealer. I go there on a Wednesday mid day and I am the ONLY customer and the nightmare starts ... - we can't access our system, let's make a copy of your docs .. - our finance manager is busy with other stuff, please wait .. - I wait for 3 hours before the FM decides to bless me with his attention ... - FM asks me to fill out another credit app, even though I have an approved loan and papers for their dealership .. - Joseph Malley, the sales boy has absolutely no clue how the car I'm purchasing operates, he is clueless of how to activate the connected services etc - Suddenly, when I think I'm all done and I'm about to leave , they discover the car has a recall ( even though this car has been sitting on the lot for a while ) - I wait for another hour to get the recall done ... and again suddenly Joseph Malley delivers me a message that the car will not be ready today and I have to come back tomorrow .. - I refuse to leave without the car - A manager comes and asks how he can help .. - I demand to get my car and he comes back and says the car will be all done in 5 minutes - I purchase a brand new car for about $60k and they give it to me with dirty inside .. - Attempted for 5 hours while I was there to purchase all weather floor mats UNSUCCESFULLY Unless they give you a reaaaaaly good deal, AVOID them at all cost. They are a clueless bunch and/or a discriminative ignorant gang and hopefully Joe Castle reads this and makes a management change at this store. More

Eddie provided an complete and easy way for me to sell my vehicle back to the dealer that I bought it from. It was effortless. vehicle back to the dealer that I bought it from. It was effortless. More

Nice showroom and great facility. Service was fast and professional. Walk in with no appointment and service was done within 1 hr. Thanks Kayla Jones!!! Service was fast and professional. Walk in with no appointment and service was done within 1 hr. Thanks Kayla Jones!!! More

Fair price. Knowledgeable, informative and attentive staff and service. They won back a customer they lost under the prior dealership ownership Knowledgeable, informative and attentive staff and service. They won back a customer they lost under the prior dealership ownership More

Anthony was quick and knew about everything that was asked, will be back for service again. asked, will be back for service again. More

Excellent service. Looked at everything I ask them to look at. Very professional and helpful staff. Looked at everything I ask them to look at. Very professional and helpful staff. More

Chris in parts was very helpful and polite while servicing my vehicle. My car was in and out with no problems. servicing my vehicle. My car was in and out with no problems. More