Castle Chrysler Dodge Jeep RAM of Naperville

This may be the worst service center of any car dealership I've ever visited in 40 years as a driver. I've owned Honda, Volkswagen, Infiniti, BMW, Acura, Chevy, here and on the East coast. I will t dealership I've ever visited in 40 years as a driver. I've owned Honda, Volkswagen, Infiniti, BMW, Acura, Chevy, here and on the East coast. I will tell you this place is the worst. Every time I go you pull in and people ignore you. You just awkwardly stand there waiting for someone to take care of you. They make you feel like you're putting them out. Then it's two hours for a "quick service" oil change and of course they come up with ten other things your car with 20,000 miles needs. The only reason I go here is it proximity to my house and I will tell you this place is bad enough that when my lease is up on my Ram I will never again purchase another CDJR vehicle just to avoid the misery that is visiting this service department. More

New ownership. Went downhill quickly. Will be looking for a new dealership. Good people are gone. Corporate crap. Went downhill quickly. Will be looking for a new dealership. Good people are gone. Corporate crap. More

Took my car In and after keeping it for 7 hours remembered they don’t fix the roofs on the 2011 jeeps ( even tho I specifically asked 2 : different service people) before I dropped it off~ took of remembered they don’t fix the roofs on the 2011 jeeps ( even tho I specifically asked 2 : different service people) before I dropped it off~ took off work and had my neighbor pick me up at the dealer and waited all day ~ only to get a call a 3 pm saying “ we can’t fix those anymore) More

Everything was great with the sale and the delivery of the Grand Wagoneer from Naperville Jeep the Grand Wagoneer from Naperville Jeep More

Unorganized. Charged me an $18 “supply fee” to program a new key fob on top of $94 labor charge. Scam. what “shop supplies” were needed to program a key fob? Charged me an $18 “supply fee” to program a new key fob on top of $94 labor charge. Scam. what “shop supplies” were needed to program a key fob? More

Horrible service department. Refused to fix the issue on my brand new 63k Jeep! They are rude and unhelpful. You will be treated better at the Kia dealer. Jeep will never be upsc Refused to fix the issue on my brand new 63k Jeep! They are rude and unhelpful. You will be treated better at the Kia dealer. Jeep will never be upscale with dealers like this. More

Even with a “appointment” I would have to leave my car there for three days. I couldn’t take the vehicle and come in when they’re ready for it, wanted me to rent a car at my expense until they looked at there for three days. I couldn’t take the vehicle and come in when they’re ready for it, wanted me to rent a car at my expense until they looked at it, pay for a three to four rental for a recall that’s technically a “Free” repair. I took the day off work to do this today. Greeted with “what do you need??” Very unprofessional! Been in the automotive business for 25 years and thought the unprofessional attitude was long gone. What’s the point of appointments when your told before you even explain why you brought your vehicle in that it’s going to be three day ? I’m shocked they make any money here. Been here three times and two of those I left angry. The other time I explained that I was in the same type business and their attitude’s adjusted and I left satisfied Todays visit is completely unacceptable !! More

Set an appointment for oil change. Show up a few min early. Talk to a gentleman asking approximately how long it will take. An hour or two. Tell him I can’t wait 2hrs so if it will be Show up a few min early. Talk to a gentleman asking approximately how long it will take. An hour or two. Tell him I can’t wait 2hrs so if it will be over an hour let me know and I’ll come another day. He says he will keep me updated. Hour goes by, nothing. 30 min go by, nothing. I’m now getting upset as every single person that was waiting before me and that came in after me has been taking care of and is gone. By the time I track the service member down he says “oh you Jeep was done a long time ago, we just misplaced your keys”. As he says it another service person says we have a set of keys here (which we’re mine). Second bad event, service we have had at Naperville Jeep. We will not go back! Service manager couldn’t care less. More

Ski is awesome. Patient and very informative.He was a delight to have for this experience. Words To Live By Joseph Davis Manager. Patient and very informative.He was a delight to have for this experience. Words To Live By Joseph Davis Manager. More

Salesman “Ski”was great. Knew the product and was very professional. JT put us thru the paperwork in a very prompt fashion Knew the product and was very professional. JT put us thru the paperwork in a very prompt fashion More