Castle Chrysler Dodge Jeep RAM of Naperville

Since the new ownership this dealership has been improving. I’m not completely ready to give a higher rating just yet. They have a lot to make up for what happened in the past. This last experience improving. I’m not completely ready to give a higher rating just yet. They have a lot to make up for what happened in the past. This last experience was ok. Only issue I had was that I had an appointment scheduled early and the truck was not ready till next day to change out the serpentine belt. It seems a bit long for the fix. More

Brought my car in for service last week. I was promised a call back with the part (covered under warrantee arrived). I called the service department was put into a que and received a call ba I was promised a call back with the part (covered under warrantee arrived). I called the service department was put into a que and received a call back. upon speaking to an associate in service she directed me to parts. Parts no luck no call back. Called again today same response I asked to speak to a manager / supervisor transferred to a voice mail that was full. Really seems like they could care less about trying to help with the problem than to pushing you along to someone else. I would give them less than a star if I was able. Go somewhere else to buy and service your vehicle. More

Very communicative, explained everything efficiently, didn’t b.s. me regarding any of the repairs that needed to be done. didn’t b.s. me regarding any of the repairs that needed to be done. More

Your young woman greeter with the blonde hair and your cashier are exactly who you want working for you, both are great. Always a good experience. cashier are exactly who you want working for you, both are great. Always a good experience. More

Service rep did an outstanding job. She was informative, pleasant and professional. Work was completed in a timely manner and she went through recommendations for my next visit. She was informative, pleasant and professional. Work was completed in a timely manner and she went through recommendations for my next visit. More

We had the best experience at Castle Chrysler Dodge, Jeep, Ram of Naperville. They know how to treat people and were by far the most courteous dealership that we have every had to deal with. Their servi Jeep, Ram of Naperville. They know how to treat people and were by far the most courteous dealership that we have every had to deal with. Their service department was phenomenal. They care about customer service and are very professional in how they service your vehicle. We could not have been happier and will definitely purchase our next Chrysler product from them just because of the way they treat their customers. A+++ rating from us. More

Castle team is amazing! They were prompt and professional. I loved that they kept me informed during the process and even went extra mile with a great car wash. I will be go They were prompt and professional. I loved that they kept me informed during the process and even went extra mile with a great car wash. I will be going back to them for all my jeep needs More

They sold car and didn't call me! They claimed they sold it 10min before I got there lol waste of my time! will never buy from that dealership ever. Car still showed online after day They claimed they sold it 10min before I got there lol waste of my time! will never buy from that dealership ever. Car still showed online after days. Took my business somewhere else and found something better. More

Great service and really appreciate the help. Would definitely return for service work again. Than you Castle! Would definitely return for service work again. Than you Castle! More

Joe was super responsive and took great care of me as usual. Joe is always able to get me in for service when it works best for me and always explains everything well. Joe is a guy that I can always tru usual. Joe is always able to get me in for service when it works best for me and always explains everything well. Joe is a guy that I can always trust! More