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Castle Chrysler Dodge Jeep RAM of Naperville
Naperville, IL
1,590 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,590 reviews
May 31, 2023
My exhaust manifold failed just days outside warranty. My original dealer who shall remain nameless (just west of castle) decided to try charge me double and refused to stand with me despite decades of lo My original dealer who shall remain nameless (just west of castle) decided to try charge me double and refused to stand with me despite decades of loyal purchases and repairs.In the midst of a big set back for my family Castle stepped in and has won me over. Big shout out to Nick in service. Will be seeing you all very soon. More
by Bquill
Employees Worked With
Nick
May 30, 2023
We purchased two cars from Castle Chrysler DodgeJeep Ram in Naperville the service that we received in this location it was excellent! Wonderful employee Alex and Gerardo the manger at this location. They’v in Naperville the service that we received in this location it was excellent! Wonderful employee Alex and Gerardo the manger at this location. They’ve explained the whole process and they were very patient explaining the process of purchasing a vehicles. I recommend Alex and the manager Gerardo because their experience talks for it’s self. We have bought several cars with them and I truly recommend it for anyone who is interested in purchasing a vehicle at this location. More
by Mrs. Sanchez
May 29, 2023
Service dept did not tighten my oil drain plug. Car leaking oil, I had to bring it back Car leaking oil, I had to bring it back More
by knepras
Employees Worked With
May 29, 2023
You changed my oil on Saturday and didn’t tighten the drain plug. Wife sent me a text there was an oil spot on the drive. I just crawled under it a hand tightened the plug. I guess I will put a wrench on drain plug. Wife sent me a text there was an oil spot on the drive. I just crawled under it a hand tightened the plug. I guess I will put a wrench on it when I get home More
by knepras
Employees Worked With
May 22, 2023
My entire Experience was wonderful from the time I went in for an Oil change til the time I took it back for the recommended repairs. Everything was explained to me before and after the repairs. I give thi in for an Oil change til the time I took it back for the recommended repairs. Everything was explained to me before and after the repairs. I give this Dealer 10 POINTS!! ALL THE STAFF ROCKED! More
by MsShawny918
Employees Worked With
NICK AND KAYLA IN SERVICE
May 15, 2023
Mike and the team were very responsive and courteous. Kept me informed of the situation and graciously provided transportation after I dropped my car off Kept me informed of the situation and graciously provided transportation after I dropped my car off More
by slobmob
Employees Worked With
Mike?
May 09, 2023
This dealership committed fraud against me, and the tech stole part off my Jeep. They lied about installing a Mopar part in my Jeep, and I verified that they installed a Dorman aftermarket part. After I th stole part off my Jeep. They lied about installing a Mopar part in my Jeep, and I verified that they installed a Dorman aftermarket part. After I their fradulent "repair", I noticied they stole my mudguards off the front. The 1st day I drove my Jeep after the repair, the same engine light came on, showing the EGR Valve code. That's when I looked to verify if they actually installed a new Mopar EGR Valve. They didn't think a woman would look under her hood to verify the fraud. The Service Director Mario Ginnese claimed that he did not know what "Dorman" was, and that he'd "never heard of Dorman." When I told him that I looked under the hood and verified the part, even taking a photograph of the Dorman logo, he changed his story and responded with a simlar statement to, "Due to the part being on back order, we had to install an aftermarket part, and we asked permission first from you, and received your permission to do so." Ginnese's statement sounded like he was reading from a "script", which led me to believe that it's a general and routine statement they use for all their Victims. They even added an extra charge when their service advisor Nick Aggelopoulos, came to tell me that their tech "Nate" "noticed" a heat shield that as chipped on the edge. He said it would have to be replaced. The shield was not near or related to my EGR Valve that I was having replaced. That's when I noticed that my mud guards had be removed from my Jeep's front inside wheel-wells. Not only did they have no reason to remove the guards, they stole them. Everybody knows that the EGR Valve sits up on top, in the back, and is nowhere near the wheels. This is a common problem with the Jeep dealerships in Illinois. They routinely steal parts off my Jeep. When Nick was telling me not to every buy any car from Castle Jeep or Castle dealerships, he told me also to not pay attention to the "woman's bad Google Reviews" against their dealership. Nick said, "She's just this crazy lady, but nothing she says is true. She keeps making bad reviews against us." I also gave Nick a valid, unexpired couple from their website for $90 off or $100 off service. He said, "I think I can do a little better than this." I told him to still apply my coupon. My total was $846.14, including the fraudulent charges. Nick neither applied my coupon or any discount, and he also kept the printed out paper with the valid coupon. As a result of the fraud and theft, I have filed complaints, and attached my documentation, including tape-recordings with the appropriate Federal and State law enforcement agencies as well as the Illinois Attorney General's Office. I have also forwarded the same information to new journalists, including the tape-recordings and video(s) taken inside their dealership. If I ever take my Jeep to a dealership, I will most certain record every word. I have had 3 small, permanent cameras installed in my Jeep, including underneath the hood. An auto technician suggested it and installed them free of cost, since they went through a similar problem. I just paid for the tiny cameras which also record audio. This dealership does not deserve the "required" 1 star. More
by Bella R.-Paralegal Services
Employees Worked With
Mario Genesse, Nick Aggeloooulos, and Nate (service tech)
May 02, 2023
I recently changed dealers since the dealer I have been with for nearly 20 years sold his business. I decided to try Castle. I wasn't disappointed. Everyone there is fast and friendly and you are a pers with for nearly 20 years sold his business. I decided to try Castle. I wasn't disappointed. Everyone there is fast and friendly and you are a person not an object. So far I've found their prices to be reasonable as well. I am all about the kind of service I get. I always feel if they aren't friendly to me, they won't be friendly to my car either. I will definitely continue going there for my car needs. More
by debbylin
Employees Worked With
Service -- Mike and Mario
April 27, 2023
Service excellent, purchase excellent, they did a terrific job meeting and exceeding expectations. I would definitely purchase another Jeep from them. terrific job meeting and exceeding expectations. I would definitely purchase another Jeep from them. More
by Muscolino2
