Castle Chrysler Dodge Jeep RAM of Naperville

Service was needed on both exhaust manifolds on 2013 ram. Was covered under warranty. had this work been done before at another dealership? parts needed to be ordered "This was not unexpected". While the Was covered under warranty. had this work been done before at another dealership? parts needed to be ordered "This was not unexpected". While the truck was in, the dealership looked over some of my other concerns and made repairs as expected. The dealership had our truck for over 2 weeks but to be fair, they had to wait for parts. had two issues when I picked up the truck. Some fender fasteners were missing and the hood latch sensor stopped functioning. Service corrected both issues on the spot. This is the second time we have taken the truck in at this dealership for service besides oil changes. . will continue. to . More

My experience at castle was very smooth as they were very professional and polite during my time there. professional and polite during my time there. More

The cover for the engine is missing, there is another pa el underneath the car that is also missing, my radio is scratched, the work I asked to do was not done at all!!!!! I asked for the boot on the tie ro el underneath the car that is also missing, my radio is scratched, the work I asked to do was not done at all!!!!! I asked for the boot on the tie rod to be looked at on the passenger side, ok, I paid for a new tie rod, the boot is still torn the same as I left it, and the boot on the other side is torn as well, leaking grease all over the back of the wheel, could ya at least inform someone of these thing's!!!! Is that too much to ask??!?!??! Job took 5 weeks ... I know, it has to do with the warranty company dragging things... but come on... More

Kayla kept me informed and was very professional. The service manager Mario even came out and spoke with me. Overall Castle provided great customer service. The service manager Mario even came out and spoke with me. Overall Castle provided great customer service. More

W o n d e r f u l! It’s always a great time there! It’s always a great time there! More

Excellent customer service! Will be servicing my car here from now on. Love how clean and upkept place looks. Thank you! Will be servicing my car here from now on. Love how clean and upkept place looks. Thank you! More

I’ve long despised this dealership for the rudeness and just an overall lack of professionalism from its employees. To the point that I told myself I would not buy another CJDR just so I dint have to deal just an overall lack of professionalism from its employees. To the point that I told myself I would not buy another CJDR just so I dint have to deal with servicing the car there. But under new ownership everything is different — in a good way! Employees are attentive, professional. It’s a completely different experience and one I’m happy to say I’ll repeat. More

excellent service will always buy my cars from this dealer ,from day one they were very helpful I placed an order for a ram TRX they ordered it for me over the phone, and when the truck came in, they d dealer ,from day one they were very helpful I placed an order for a ram TRX they ordered it for me over the phone, and when the truck came in, they delivered it to me that's what I call. Excellent customer service. I never had to go to the dealer. Thank you to the salesman, CJ and the finance manager Gerardo. I appreciate all your help and will shop with you in the future again. More

I was very happy with Mike the service representative, but there are two things I am not happy with. One is the the 3 hour wait for an oil change and tire rotation. This is very excessive. The second item but there are two things I am not happy with. One is the the 3 hour wait for an oil change and tire rotation. This is very excessive. The second item bothers me more. I asked for the inspection sheet which could not be printed and was emailed. I was not allowed to view it. My wife has called several times and we still have not received it. We also applied for authorization which would allow us to view the inspection reports. No response to this. We have been taking our Compass to you for service since we purchased it 2018 and I would expect better customer service than we are getting. Regards, Ray Bambule More

Leslie Lopez and David Mac were two of the nicest people that I have ever dealt with at a car dealer. I purchased the car from Illinois, but live in NJ and they made it as easier than I could ever imagine. that I have ever dealt with at a car dealer. I purchased the car from Illinois, but live in NJ and they made it as easier than I could ever imagine. From finding the car to purchasing and then shipping it right to my door. I could speaker more highly of both of them. I would come back again and again. Great job guys. More