Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Castle Chrysler Dodge Jeep RAM of Naperville
Naperville, IL
1,592 Reviews
Welcome to Castle Chrysler Dodge Jeep Ram of Naperville, where "Shop Easy, Drive Happy" is more than just our tagline—it's our commitment to you.
Our outstanding reviews and high level of customer satisfaction speak for themselves. We’re proud to have earned the trust of customers from Naperville, Aurora, Bolingbrook, Wheaton, and Lisle by delivering a seamless and enjoyable car-buying experience.
At Castle Chrysler Dodge Jeep Ram of Naperville, you can spend less time researching and more time driving. Don’t forget to check out our new and used specials for extra savings on your next vehicle. Come see why so many customers love shopping with us!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,592 reviews
June 29, 2013
Issue: Need to replace one bad ignition 'fob' for a 2010 Dodge Grand Caravan. Although my service adviser Dominick handled my situation professionally, I have to rate this dealership extremely poor d a 2010 Dodge Grand Caravan. Although my service adviser Dominick handled my situation professionally, I have to rate this dealership extremely poor due to their lack of preparedness to resolve my problem. In the end I spent $682.00 to replace 'one' ignition fob. A practical person might believe there is a way to determine if a wireless control module is bad or not. This dealership has neither a way nor the parts required to do so. The only option I was given where I would end up with two ignition keys versus the one good one I came in with, was to order a new wireless control module and keys, pay for them in advance, and take complete responsibility if the new parts didn't resolve my issue; 'no returns or refunds'. What is still baffling is the dealerships lack of ownership to come up with a practical solution. I had a working key which must mean the existing wireless control module is working. WHY REPLACE IT? A replacement ignition key shouldn't be that difficult to solve. My simple advice to anyone who has less than three ignition fobs is to get at least one more. Otherwise you'll be at the mercy of a dealership. Always having at least two working fobs means you'll have the ability to program more on you own and not have to rely on the dealership. My best advice is to stay away from all Dodge products. UPDATE 07/02/2013: Tim McKay (Service Manager) called and long story short - feels that since their policy on prepaying for parts and not offering any returns was explained to me up front, he does not feel my concerns are justified. My problem he can't seem to understand is having to even consider the unbelievably poor option they gave me. So here is the bottom line from the dealership - if you have the same problem of needing a spare ingnition fob: be prepared to replace everthing up to a current cost between $850.00 $950.00; but you may get lucky and have to spend ONLY $200.00 IF the first key you order, pay for in advance, wait for it to be delivered, go back to the dealership so they can try and program it, WORKS. If it doesn't then your out that key, have to order another key, and repeat the rest. If all keys fail, then you order the WIN module, pay for it in advance, wait for it to be delivered, go back to the dealership so they can install it, try the old keys and the new keys, pray at least two work and if not, repeat the whole process again. Or, as I suggested earlier, you could just always have three keys so you'll know for certain if none of them work, the WIN needs replacing or if only two of them work, you can always program another without having to More
by MarkWitort
Employees Worked With
Dominick
June 29, 2013
I just bought a new Dodge from chis olson and it the best car i have bought. chris showed me eveything on the car and was very frindly. Its the quiest i have ever bought a car i was in and out in 2 hour best car i have bought. chris showed me eveything on the car and was very frindly. Its the quiest i have ever bought a car i was in and out in 2 hours!! i cant wait to tell all my friends about you guys and have them come in!! More
by AmberTheobald
Employees Worked With
Chris Olson
June 25, 2013
I worked with Chris Olsen at Naperville Chrysler Jeep Dodge Ram. I wil be returning to puchase/lease another vehicle as Chris truly illustrated what a auto dealership professional should be. He listene Dodge Ram. I wil be returning to puchase/lease another vehicle as Chris truly illustrated what a auto dealership professional should be. He listened to all my requirements and met each requirement without playing any of the traditional auto dealer games. I recommend Chris and his dealership to all. -David M. More
by mavemcn
Employees Worked With
Chris Olson
June 25, 2013
The overall approach of Mr Fischer was excellent. He took the time to show me every part of the vehicle and ensure that I understood what I was getting into. He made the buying expeirence slow down, as to no the time to show me every part of the vehicle and ensure that I understood what I was getting into. He made the buying expeirence slow down, as to not feal rushed or that I was getting in his way. I when purchasing another vehicle I will ensure I return to your dealer. v/r Thomas Gilligan More
by gilligant2
Employees Worked With
jonathan fischer
June 21, 2013
I have been purchasing cars and trucks for over 45 years and this was one of the best dealer experiences with sales and management. Jonathan was informative and sincere. The expected pressure from manageme and this was one of the best dealer experiences with sales and management. Jonathan was informative and sincere. The expected pressure from management never occurred and I feel like I got the best value. More
by proto
Employees Worked With
Jonathan Fischer
June 15, 2013
I initially met Ski while browsing for a truck. Without pressure, he told me the price of the vehicle I was looking at, gave me his card, and wished me well. A week later, I returned to purchase the truck. pressure, he told me the price of the vehicle I was looking at, gave me his card, and wished me well. A week later, I returned to purchase the truck. Because of Ski's professionalism and no-pressure demeanor, I asked for him when I returned. In less than 30 minutes, I had taken the truck for a test drive, negotiated a price, and made a deal. I cannot tell you how refreshing and comfortable the whole process was with Ski. He was honest with me about the pricing, and was highly knowledgeable about the truck despite it not being a make handled at the dealership. I really hope that Ski is still working there when I need another vehicle. He should be teaching others how to sell vehicles effectively. More
by defence18
Employees Worked With
Ski, Jim "Ski" Szatkowski
June 14, 2013
We have always brought our vehicles in for service and ended up buying our new jeep here. Excellent experience . Would highly recommend Thank you ao much! ended up buying our new jeep here. Excellent experience . Would highly recommend Thank you ao much! More
by Jeepfan21
Employees Worked With
Chad lowden
June 13, 2013
Chris was very knowledgeable about the SRT platform. Chris and Dave went above and beyond what you would expect from the normal car buying experience. I would definitely recommend these guys to any pro Chris and Dave went above and beyond what you would expect from the normal car buying experience. I would definitely recommend these guys to any prospective buyers! More
by ruckstar
Employees Worked With
Chris Olson, Dave Pickell
June 12, 2013
During our visit we purchased two new Dodge vehicles. Reid helped us select one first and then focused us on the second. He really wanted to make sure we got the cars we needed and wanted. They then help Reid helped us select one first and then focused us on the second. He really wanted to make sure we got the cars we needed and wanted. They then helped us get the best financing with poor credit. A huge help to make the purchase perfect. More
by rodneymack1272
Employees Worked With
Reid Levin
