Castle Chrysler Dodge Jeep RAM of Naperville

There was No follow up or communication between sales and service department. I originally bought my car from this dealership, paid it off and was looking to upgrade to a family vehicle, but no one seemed in service department. I originally bought my car from this dealership, paid it off and was looking to upgrade to a family vehicle, but no one seemed interested. Even when I went in for a recall on my Chrysler 300 no one told me what it was for and at the end I asked again and they said a computer upgrade. Whatever that means. More

Very professional. Kept us informed of status of my daughter's vehicle. Ensured we understood what was going to happen with her vehicle as well as the estimated cost. T Kept us informed of status of my daughter's vehicle. Ensured we understood what was going to happen with her vehicle as well as the estimated cost. Thanks for being honest! More

Nick was awesome and Tierra who set up the service appointment is an asset to your dealership. Thanks for the great service. I chatted with David Foland also while waiting for my car. He is a very appointment is an asset to your dealership. Thanks for the great service. I chatted with David Foland also while waiting for my car. He is a very nice guy. More

New jeep owner and this was my first visit to the service center. Team was ready for me when I arrived for the scheduled appointment. They texted me to alert me that the work had started and a projected time center. Team was ready for me when I arrived for the scheduled appointment. They texted me to alert me that the work had started and a projected time for when Jeep would be ready. Very smooth and Castle Team was polite and pro More

The staff at this dealership was very polite and accommodating. I appreciated the fact that my vehicle was serviced in a reasonable amount of time and I was able to get to other responsibilities. accommodating. I appreciated the fact that my vehicle was serviced in a reasonable amount of time and I was able to get to other responsibilities. I do have one question: When did your dealership stop providing the complimentary car wash after servicing vehicles? More

I came in just to test, drive a few models of the new Jeep grand Cherokee’s, and definitely fell in love with one that they had on the lot the salesman, CJ, was amazing he did not sell anything he gave m Jeep grand Cherokee’s, and definitely fell in love with one that they had on the lot the salesman, CJ, was amazing he did not sell anything he gave me my space. He answered my questions and was not pushy at all. I honestly wanted to take advantage of the financing, so I got approved on the spot, and I purchased a new jeep grand Cherokee! I work in sales and know that Customer Service is very important and I will say he went far and beyond to make my wife and I am very comfortable during the process and after with delivery and since then he’s been in touch with me. Great human being! More

Everything was handled as expected. Work was completed per factory recommendations. Vehicle was cleaned when returned. Work was completed per factory recommendations. Vehicle was cleaned when returned. More

We had an issue with a service appointment in the past but Mario took good care of us and we appreciate it! but Mario took good care of us and we appreciate it! More

Service was needed on both exhaust manifolds on 2013 ram. Was covered under warranty. had this work been done before at another dealership? parts needed to be ordered "This was not unexpected". While the Was covered under warranty. had this work been done before at another dealership? parts needed to be ordered "This was not unexpected". While the truck was in, the dealership looked over some of my other concerns and made repairs as expected. The dealership had our truck for over 2 weeks but to be fair, they had to wait for parts. had two issues when I picked up the truck. Some fender fasteners were missing and the hood latch sensor stopped functioning. Service corrected both issues on the spot. This is the second time we have taken the truck in at this dealership for service besides oil changes. . will continue. to . More

My experience at castle was very smooth as they were very professional and polite during my time there. professional and polite during my time there. More