Castle Chrysler Dodge Jeep RAM of Naperville

Came in for a routine oil change. Very next day my calipers seize and transmission stops shifting correctly, resulting in additional $1,500 repairs. No issues reported before my visit Very next day my calipers seize and transmission stops shifting correctly, resulting in additional $1,500 repairs. No issues reported before my visit and during my multi point inspection and advisor and manager neglected my concern when I returned the next day. More

Out of the different Chrysler Dodge Ram dealerships, Castle in Naperville by far took the Crown. Absolutely great customer service and the service department outstanding. Thanks again Dave, Jamison an Castle in Naperville by far took the Crown. Absolutely great customer service and the service department outstanding. Thanks again Dave, Jamison and Joe. More

Eddie and the staff at Castle were great in helping me purchase the exact vehicle I wanted. I left very satisfied. purchase the exact vehicle I wanted. I left very satisfied. More

Greeted by Kayla, who introduced herself with a smile as my Service Advisor. I explained to her I had an appointment for an oil change & service. She got the ball rolling and after getting my information, o my Service Advisor. I explained to her I had an appointment for an oil change & service. She got the ball rolling and after getting my information, offered to show me where the waiting room was, but I already knew. About an hour later she found me and told me the vehicle was done, and went over the things that may need attention at some point. I paid and she even walked me to my Grand Cherokee. Great customer service!!! More

They had my car for 36 days. The communication was very poor. I would call Joe and he was never at his desk to answer, and after leaving a voicemail for him to call me back most The communication was very poor. I would call Joe and he was never at his desk to answer, and after leaving a voicemail for him to call me back most times I would just receive a text message with little communication as to what was actually going on. I still to this day, don't understand what was wrong with my car and what parts were replaced. I was given a loaner car but it was not equal to the car that I purchased from the dealership just 2 months prior. I paid a car note for a car that I did not have for one month and I bought the car brand new. There just seemed to be no sense of urgency to get me my vehicle back. I had to go into the shop to get answers because when I called someone told me they would call me back and never did. I even called and asked to speak to a manager and they told me no one was available. I regret buying my vehicle from this location and will not purchase another car from them. More

Justus Thomas was a pleasure to work with. He did not force the sale on me and let me make majority of my own decisions with very thoughtful and informative advice. Would definitely recommend He did not force the sale on me and let me make majority of my own decisions with very thoughtful and informative advice. Would definitely recommend to anybody in search of a 2023 Ram 1500! (Or any Stellantis vehicle!) More

Andrew Ryder was a pleasure to work with, understood our situation and followed through with options to make our purchase work with no amout of hassle. Everyone was kind and helpful. We drove 1 1/2 hours t situation and followed through with options to make our purchase work with no amout of hassle. Everyone was kind and helpful. We drove 1 1/2 hours to get to the dealership for the car we saw online. The 2017 Toyota Avalon Hybrid was in great condition with low milage. We have bought all our other Toyota vehicles from Pauly Toyota in Crystal Lake and have a great relationship with the dealership. Unfortunatley, they did not have any Avalons to replace ours that was totaled in a car accident. So the pleasent experience we had at Castle of Naperville was greatly appreciated. I would highly recommend your dealership! More