Castle Chevrolet of Villa Park - Service Center

Great service No one wants to go to the dealership on a super cold day. However Castle makes the experience comfortable and quick. Always great service at Castle No one wants to go to the dealership on a super cold day. However Castle makes the experience comfortable and quick. Always great service at Castle More

Thanks castle! Great customer service, worked with Jason and he took care of us! Castle took care of me 3/3 times I went there. Castle is #1 in dealership! Great customer service, worked with Jason and he took care of us! Castle took care of me 3/3 times I went there. Castle is #1 in dealership! More

Engine light on My engine light went on Saturday afternoon. I call Castle for a service appointment and immediately received a Monday morning appointment. On Monday a My engine light went on Saturday afternoon. I call Castle for a service appointment and immediately received a Monday morning appointment. On Monday after running a diagnostic panel it was decided that my timing chain needed to be replaced and it would take a few days to repair it. I was quickly given a loaner car so I could finish my running around for the day. The timing chain was replaced and I had my car back by Thursday. More

Service The service staff at Castle Chevy are awesome. Despite our cold snap service had an available same day appointment. Everyone was pleasant, knowledgeab The service staff at Castle Chevy are awesome. Despite our cold snap service had an available same day appointment. Everyone was pleasant, knowledgeable, and efficient. Thank you Temilolu Slack More

Absolutely horrible at every turn Doesn't fix what you bring it in for doesn't warrenty any work and the dealer itself sold me a car with 25 pre existing condition or more and major is Doesn't fix what you bring it in for doesn't warrenty any work and the dealer itself sold me a car with 25 pre existing condition or more and major issues that would have been obvious like 3 oil leaks on the motor and leaking radiator ... the list goes on would never buy from here again More

Emission control issue Tony F is great. On time appointment, friendly, job done quickly. Tony explained the work that was done in terms that I could easily understand. grea Tony F is great. On time appointment, friendly, job done quickly. Tony explained the work that was done in terms that I could easily understand. great job Tony ! More

Rude staff ..Tony Fajardo Tony Fajardo doesnt understand the concept of customer service..start with listening and not whining..Also they did not top off my windshield fluids n Tony Fajardo doesnt understand the concept of customer service..start with listening and not whining..Also they did not top off my windshield fluids nor wash the car as they said they would..i had to ask when i picked it up for them to inflate the tires which on the diagnostic were low. Last time in there for an oil change they forgot about me for hours while I waited and then asked did I still want the oil changed? Really..sorry I bought a car here...it will be my last and anyone else who asks me..stay away.from Castle as I talk to others same problems with this place which I had spoke to them before purchasing. More

Lacking Overpriced service, Not even sure why I returned this time after last visit for oil and tire rotation and I had to return because they failed to put o Overpriced service, Not even sure why I returned this time after last visit for oil and tire rotation and I had to return because they failed to put on and tighten all the lug nuts. Then service writer asked if I lived in a bad neighborhood and that someone may have been attempting to steal tire. Impossible since my vehicle is parked on my driveway and that side of the vehicle is against the house and not able to fix it. No bearing on this I visited castle Buick and had a bad experience and recently stopped at castle Chevy in Elk Grove . I walked the showroom floor along with the lot and not once did a salesperson approach and ask if they could help, so I left. Was interested in a new Tahoe More

Great Marlex is great to work with!!! He took the time to explain everything that my car needed and he got me to sign up for GM Loyalty Rewards the last tim Marlex is great to work with!!! He took the time to explain everything that my car needed and he got me to sign up for GM Loyalty Rewards the last time I was in and he helped me to redeem my points. I actually was able to get $75 off my bill!! My car is running great!!!! More

Oil Change My Colorado notified me it was time for an oil change. 24 hours later I was in and out of Castle. Made appointment off my Chevy app and done. My Colorado notified me it was time for an oil change. 24 hours later I was in and out of Castle. Made appointment off my Chevy app and done. More