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Castle Chevrolet of Villa Park - Service Center
Villa Park, IL
180 Reviews
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180 Reviews of Castle Chevrolet of Villa Park - Service Center
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May 04, 2019
Don't offer coupons that you won't accept. This rating because your servicemen refused to accept the coupon for my oil change that you sent to me as a reminder/incentive to use your facility. V This rating because your servicemen refused to accept the coupon for my oil change that you sent to me as a reminder/incentive to use your facility. Very disapppointing! More
by beverly.penro
Verified CustomerEmployees Worked With
April 18, 2019
service Tony was very helpful and friendly. I was very happy with my loaner. He made sure everything was in good standing before I drove off. Tony was very helpful and friendly. I was very happy with my loaner. He made sure everything was in good standing before I drove off. More
by b_limbers
Employees Worked With
April 15, 2019
no more free oil changes I don't know when this happed, but I was not notified of this. I made a appoint to have my oil change and I was told you have to pay. I was like what I don't know when this happed, but I was not notified of this. I made a appoint to have my oil change and I was told you have to pay. I was like what. When I brought my chevy it was free oil changes for life. More
by jambrosia
Employees Worked With
jason buis
April 10, 2019
service 1 tony was excellent to work with Your service department is clean and the employees are very helpful and explain things well.. Tony took the time to explain what you get with a servic Your service department is clean and the employees are very helpful and explain things well.. Tony took the time to explain what you get with a service 1 package. The work was done in a timely manner. More
by jsuriano
Employees Worked With
March 28, 2019
Awesome Service This is my First auto with castle Chevrolet and my experience was awesome from the start! My purchase experience was smooth, easy and quick. Enrique G This is my First auto with castle Chevrolet and my experience was awesome from the start! My purchase experience was smooth, easy and quick. Enrique Garibay my sales person was greaaat and my first servce experience with my consultant Jason Buis was very friendly and helpful. Great Staff at castle Chevrolet. I will be a long time customer and I Love my new car!💜💜 More
by MRSMONABAILEY
Employees Worked With
Jason Buis, Enrique Garibay
March 26, 2019
Estoy feliz 😊 Me arreglaron un problema con el calentador de mi carro y el personal es muy amable 😊me cambiaron el motor del calentón y me agrada que tengan person Me arreglaron un problema con el calentador de mi carro y el personal es muy amable 😊me cambiaron el motor del calentón y me agrada que tengan personal que habla español More
by CARMENDR73
Employees Worked With
March 22, 2019
Fast professional service. As a walk-in the service department accommodations was excellent. I will return and refer others to consider this conveniently located dearlership. As a walk-in the service department accommodations was excellent. I will return and refer others to consider this conveniently located dearlership. More
by rose_mason
Employees Worked With
Becky Pirtle
March 18, 2019
Tony and the team go above and beyond Tony met me at the door and offered to take care of a paint blemish and remove a nail from a tire. Great experience, from start to finish. Gave me a t Tony met me at the door and offered to take care of a paint blemish and remove a nail from a tire. Great experience, from start to finish. Gave me a time estimate, and it was ready just in time. Car was clean, maintenance done, and tire repaired.. More
by bobfischer74
Employees Worked With
March 11, 2019
Highly Unsatisfied with Customer Service I am highly unsatisfied with their customer service skills. I was told I would receive free oil changes for the life of my car when I bought it in Dec I am highly unsatisfied with their customer service skills. I was told I would receive free oil changes for the life of my car when I bought it in December of 2017. It’s funny how all of a sudden in January of 2018, they “changed things”and now I have to pay $30. If you change things, that should NOT be my problem. I do NOT care if you change things. If I was told I would receive free oil changes for the life of my car, I should be grandfathered into this guarantee. I have worked in customer service for years, the customer is always right. This is absolute horrible customer service and I would not recommend Castle Chevy to anyone and I will NEVER buy a car from you again. The saddest part about this is you guys do not care how upset you make customers. Customer service should be your #1 priority! Btw this is not directed towards the person who sold the car, John Porter. He was great! This is directed towards the managers and service team or whoever came up with this change. More
by KIRSTENLOID
Employees Worked With
Other Employees :
Gus Medina, Dave Macaione, Ivan Vujovic, John Porter
March 11, 2019
Deceiving Sales This dealer sold me a vehicle and leased another with the offer of free oil changes for the life of the car, however, after 2 years they ended with th This dealer sold me a vehicle and leased another with the offer of free oil changes for the life of the car, however, after 2 years they ended with the excuse that GM required to have full synthetic instead of blend and no it is no longer free, which is completely horrible to sell a car with broken promises. Now if any, the only charge should be the difference from blend to synthetic, but I see filter, labor and disposal being charged. Just will never buy a car or refer my friends and family to this dealer. On one of my vehicles I didn’t even had it washed, they offered it afterwards but too late as I had to leave, this should be done without asking. More
by abedoy
