Castle Chevrolet of Villa Park

Based on our experience with Kristina alone, this sales lady was personable, earnest, and aimed to please. She did not try to "upgrade" us to buy a more expensive vehicle, which we appreciated. Also, she lady was personable, earnest, and aimed to please. She did not try to "upgrade" us to buy a more expensive vehicle, which we appreciated. Also, she tried to answer every question we posed. If every sales person and other staff members at dealerships were as helpful, car shopping could be a pleasurable experience for more people. More

I was shopping the internet for used cars, and one caught my eye. It was at Castle Chevy in Villa park. The price was great and the color was right. I went in to see and test drive the car, while doing so I my eye. It was at Castle Chevy in Villa park. The price was great and the color was right. I went in to see and test drive the car, while doing so I noticed that the face frame of the radio was missing. The car is a sports car, and when I turned it on, I jokingly said, "Is this a V8?" To which she responded, "yes." The car is a V4, so obviously they sales people have no idea what they are talking about. When I asked if the service department would be able to fix the radio, they said of course. When I returned the following week to purchase the car, Ivan, the sales man, had me test drive the car again. When I asked why the price of the car was so low, Ivan responded by saying it was priced to sell. I did not buy this, so I continued asking questions about accident history, serious problem with the car, and so on. I was reassured that there was nothing wrong with the car multiple times. I was also promised that the radio frame would be fixed in a quick manner. After we finally came to an agreement on the monthly payment, I was rushed into the waiting room, so that someone could be put at the desk where I was at. After escorting me to the waiting room, I didn't here back from Ivan until it was time to sign the paperwork(This was about 2 hours later). I was then given a written contract for the radio being fixed, and was told that I would be given a call in tow or three days on when to come in for the radio to be fixed. I never received a call and when I finally called to check on the status I was told that they were not able to find a radio kit for my model car, and that the cheapest estimate they got was around $800. I was then told that I should try to find a place that could fix it, and that the dealership would pay for it. I found a place the next day($400 was their estimate), and I called and spoke with the general manager. He then told me that $400 was ridiculous. I told him that I had talked with numerous people at the dealership and no one was able to find a face plate for less than $800. Terry, the general manager, then called me a liar and started yelling at me. He then hung up the phone without any notice. I received a call back a few days later saying they found the radio kit and for me to come in asap. When I arrived I was ignored by everyone on the sales floor, and had to basically figure everything out myself. While I was in the waiting room, Terry walked past me about 6 times without looking at me or saying a word. I feel as though this dealership only cares about getting your money and getting you out as soon as possible. I DO NOT recommend this place to anyone, unless you are looking for major problems and attitude. After my experience, I would not take a car from Castle if they were giving it to me for free. Please stay away from here, it is worth it to spend an extra $500 but be treated like a human being with respect. More

Ryan Sitter was wonderful to work with and very straightforward which made the process easy and hassle free. I would highly recommend this dealership because of him, and plan onf taking advantage straightforward which made the process easy and hassle free. I would highly recommend this dealership because of him, and plan onf taking advantage of their services going forward as well as recommending them to friends. More

We had a great experience with this dealership in whole. I had originally worked with their internet sales team and then Ryan Sitter helped us wrap all the details up. He was very knowledgeable and flexibl I had originally worked with their internet sales team and then Ryan Sitter helped us wrap all the details up. He was very knowledgeable and flexible, as well as on top of our prior dealings with their internet staff. He knew exactly what we wanted based on his internal communications, and made it an easy and stress free process. It was refreshing to deal with Ryan and we had a good time with him. More

I just bought a 2010 Chevy Traverse from Castle last night. They were very accomodating in answering every question that we had. Our salesman Steve Kelton, and General Manager Bob were wonderful in walk night. They were very accomodating in answering every question that we had. Our salesman Steve Kelton, and General Manager Bob were wonderful in walking us through every step to make sure my needs were accomodated. I wasn't planning on buying a car as quick as I did, but with the professionalism and great customer service I am happy to be a new vehicle owner. Thanks Bob and Steve! More

I was very pleased with the customer service of Castle Chevy. They worked as a team to get me into a great vehicle (2008 Chevy Malibu LT)and put in long hours to get the job done right. The price was a li Chevy. They worked as a team to get me into a great vehicle (2008 Chevy Malibu LT)and put in long hours to get the job done right. The price was a little more than I was hoping to pay - but they were able to add a 5 year bumper to bumper warranty and keep me under $300/mo. I appreciate their dedication, passion, diligence and attention to detail. More

The staff at Castle Chevy is wonderful. They are always very frendly and helkpful. There are few people that I trust with my car, and they are one of them. It's always quick and easy to drop off my car. T very frendly and helkpful. There are few people that I trust with my car, and they are one of them. It's always quick and easy to drop off my car. They are veey knowledgeable on what my car needs, and honest. I wouldn't take my car anywhere else. More