Castle Chevrolet of Villa Park

Before driving out to the dealership I confirmed that the vehicle I was interested in was on the lot and available. After I arrived 25 minutes later I was told that the vehicle had been sold earlier, but th vehicle I was interested in was on the lot and available. After I arrived 25 minutes later I was told that the vehicle had been sold earlier, but that there was a very similar vehicle on the lot. I waited 20 minutes to test drive the other car only to be told that it is undergoing maintenance and is unavailable for a test drive. They said that they would call me as soon as the vehicle became available. I recontacted the dealer the next day, but they did not respond to my question. The dealer finally got back to me only to tell me he had sold the vehicle. They were very disingenuous and had no regard for my time. More

We purchased a pre-owned Impala with leather heated seats, remote start, premuim wheels, etc. It was a great value. Cars at other dealers did not have the extras, but the prices were higher. Castle has seats, remote start, premuim wheels, etc. It was a great value. Cars at other dealers did not have the extras, but the prices were higher. Castle has the best cars at the best pricing. Service department is the best I have experienced. The service reps are friendly, listen to you, make sure things are fixed right. The service department makes the dealership. Friendly reps and professional techs. I want to say thanks to the entire service team. Castle delivers best pricing value and professional continuing service. More

My recent experience with Castle Chevrolet Service Department went well beyond my expectations. I recently purchased a new Chevy Volt, and shortly thereafter had a check-engine light come on. Not hav Department went well beyond my expectations. I recently purchased a new Chevy Volt, and shortly thereafter had a check-engine light come on. Not having a great deal of time, OnStar contacted the dealership and arranged the appointment. I informed Jim Nowak, the Service Advisor, that I was somewhat pressed for time, and when the diagnostic took longer than expected, he put me in a loaner car and had me on my way. When I returned, he assured me that all was well with the car, that a part needed to be replaced that was faulty, and my vehicle was waiting for me outside, washed and ready to go. Very professional, very knowledgeable, and an overall very pleasant experience. I would refer anyone to Jim and Castle Chevrolet Service Department. Thanks, Jim! More

Experience was wonderful. I was in and out in about one hour. People were very friendly and knowledgeable. At no point did I feel like I was being sold something that I didn't need. The customer service hour. People were very friendly and knowledgeable. At no point did I feel like I was being sold something that I didn't need. The customer service at Castle is excellent!!! More

Was a very good sales representative and answered all my questions i had. He also took care of explaining how to set up my car blue tooth. Him and his staff are great. questions i had. He also took care of explaining how to set up my car blue tooth. Him and his staff are great. More

The car was brought in before our appoitment time and it was finished at exactly our appointment time. Fast and courteous service. They knew what they were doing and got us out fast. Thanks for the great was finished at exactly our appointment time. Fast and courteous service. They knew what they were doing and got us out fast. Thanks for the great service especially before the Holidays. More

Dan, the finance manager had a service contract of $1600 waiting for me on the retail installment contract. He mumbled something about a service agreement, which I replied I did not want, & then had me sig waiting for me on the retail installment contract. He mumbled something about a service agreement, which I replied I did not want, & then had me sign the installment contract with the service agreement still on. I did not look closely at the contract or the figures until 2 weeks later, when I received a service agreement from GM. I contacted Dan, and he played dumb by saying, "I wonder how that happened". This was a simple sale and Dan made it into a distasteful experience. More

This dealership is by far the most superb and excellent places to buy a new car. The staff and the management are all very helpful and I would recommend this dealership to anybody and everybody. places to buy a new car. The staff and the management are all very helpful and I would recommend this dealership to anybody and everybody. More

The reason I have rated my experience the way I have, is because everytime I come into the dealership, I receive the same experience. I know that I will be treated with courtesy. I feel confident that My because everytime I come into the dealership, I receive the same experience. I know that I will be treated with courtesy. I feel confident that My vehicle will get top-notch service. The atmosphere is nice and clean and when I get ready to leave, I know that I can trust the people that I'm dealing with. I would not hesitate to recommend Castle to anyone.It is a pleasure to do business with you. Thank you. More

Excellent customer service, very knowledgeable, all and all a great experience, I will recommend this dealership to everyone I know!!! The finance department and sales department know what they are doing all a great experience, I will recommend this dealership to everyone I know!!! The finance department and sales department know what they are doing and will do everything in there power to get you driving what you want for the best price. More