Castle Chevrolet of Villa Park

Not to often do you get good service - but - at castle I always get great service. Keep it up!!! I also the free car wash. do you get good service - but - at castle I always get great service. Keep it up!!! I also the free car wash. More

Could have been worse So all in all, everything was decent. Came in with a rough idle issue and after it was checked out, they found an issue with the cooling system leakin So all in all, everything was decent. Came in with a rough idle issue and after it was checked out, they found an issue with the cooling system leaking. After the repairs, the next day my coolant system was leaking. They did take care of it, just a hassle going back to the dealer on a Saturday. Then return the loaner and pickup my car on a Monday evening. I believe what I was charged for the initial repair was a bit high. Labor was over $1000.00. Based on when I told them to do the work and when the car was ready, it was roughly 5 hours. I believe most shops charge around 160.00 per hour, and I was charged around 200.00. I look at one of the items replaced, valve cover, and they charged 500.00 in labor. I personally cant see this taking more than an hour. I could do it myself maybe in 2 hours. Anthony was courteous and helpful. More

Thank you Great work as always! Thank you so much for always providing great service. Tony was courteous and helpful. Provided accuracy on service time and call Great work as always! Thank you so much for always providing great service. Tony was courteous and helpful. Provided accuracy on service time and called when ready More

They took my Car in a Sale, and didn't pay me Yet? No return I sold my 2002 GMC Yukon Truck on 7/29/2019 to Castle Chevrolet, the Sales person was Daniel Garcia. The truck was in good running condition. They pro I sold my 2002 GMC Yukon Truck on 7/29/2019 to Castle Chevrolet, the Sales person was Daniel Garcia. The truck was in good running condition. They promised me only $500, and took my vehicle. I was leaving out of town that day 7/29/2019. So the salesman promised a check ($500) would be mailed to my home address by 7/31/2019. Interesting they could not cut a check for $500 in this huge dealership on the spot? Now it is 8/21/2019, and I have yet to received payment for my sale, nor not one returned phone call after numerous attempts to talk to (Sales person, Sales Manager not General Manager). Is this Dealership 'Stealing' Vehicles you sale to them if they don't pay you for your merchandise? No one has called yet, nor has anyone mailed me a check for payment... More

Quick and efficient Although I did not purchase my vehicle at Castle I sincerely wish I had.The business I used to go to would have you sitting HOURS before the end of th Although I did not purchase my vehicle at Castle I sincerely wish I had.The business I used to go to would have you sitting HOURS before the end of the service. That was just a oil change! Not that way with Castle. Respectful and Honorable! More

Good time buying a car! Eddie helped me get the car I was looking for at the price I wanted to pay for it. He helped me with any questions I had. Eddie helped me get the car I was looking for at the price I wanted to pay for it. He helped me with any questions I had. More

Easy and fast transaction This was the most pleasant car buying experience I ever had. No games at this dealership, the vehicle was clean, full tank of gas and ready for delive This was the most pleasant car buying experience I ever had. No games at this dealership, the vehicle was clean, full tank of gas and ready for delivery. My salesperson Katie was outstanding, she followed up with me a couple of times after the sale to make sure I was happy with my purchase. More

Great fast service Great service.Appreciate the staff for helping out. Service were able to get my car in and out the next day. But I wasn’t pleased I wasn’t able to use Great service.Appreciate the staff for helping out. Service were able to get my car in and out the next day. But I wasn’t pleased I wasn’t able to use the coupon that I have. Becky was amazing and very informative. More

Warranty Came in for warranty work. Had an appointment but not sure they were actually expecting me. I had asked for a loaner when I made it but they seemed Came in for warranty work. Had an appointment but not sure they were actually expecting me. I had asked for a loaner when I made it but they seemed surprised when I mentioned it then. I had to wait a bit for the loaner but it all worked out. More

Terrific Dealership! I had an issue with a car that i purchased and Ivan took care of it beautifully. He was very through with his service and was a definitely a man of h I had an issue with a car that i purchased and Ivan took care of it beautifully. He was very through with his service and was a definitely a man of his word! More