Castle Chevrolet of Villa Park

Great experince, extremely friendly! I recentley purchased a 2012 Equinox LTZ AWD from Louis at Castle! Best customer service. Period. Very down to earth and willing to do whatever it too I recentley purchased a 2012 Equinox LTZ AWD from Louis at Castle! Best customer service. Period. Very down to earth and willing to do whatever it took to meet my needs. All the staff is great at castle from the sales to service! Highly recommend coming here for your next Chevy purchase! Ask for Louis!! More

I came to Castle on a recommendation My cousin and my best friend both recommended Castle as a place to try to in my search for a car. I am very pleased I listened. I was greeted by one My cousin and my best friend both recommended Castle as a place to try to in my search for a car. I am very pleased I listened. I was greeted by one of the Sales Manager Ryan I believe his name was this was nice because I had just come from another dealership that treated me as if I didn't deserve to be in their presence(I will just give the initials AP Ford). Ryan immediately sent a sales rep out to greet us, Louis Macias was friendly, patience and worked with in my budget when showing me cars. He even told me when I was eyeing a car that was out of my price range. :) Long story short I am very pleased with my purchase and with the staff at Castle Buick in Villa Park. I am even more please with the Louis. Take my recommendation and go to Castle and ask for Louis. Thank you More

Very Rude Ignorant General Manager I had the mis pleasure of being treated like a "King" by Castles GM Robert Politza today. I waited for over 12 hours for a return call. I inquired why I had the mis pleasure of being treated like a "King" by Castles GM Robert Politza today. I waited for over 12 hours for a return call. I inquired why it takes 10 days to get an appointment for my "free" oil change. Bob told me that they are too busy doing Recall work and if I didn't like it and I quote, "There is Jiffy Lube". When I asked if Castle Chevy would reimburse me since they could not fulfill their end of agreement in a timely manner, Bob (who according to his own words) treats everyone like a "King", Hung up on me! Thanks Bob Great customer service.....NOT! More

False promises I thought we had an agreement about a purchase price with the sales manager Pete while the salesman Jasper was present. They agreed to pay all registr I thought we had an agreement about a purchase price with the sales manager Pete while the salesman Jasper was present. They agreed to pay all registration fees and taxes. After waiting for hours to get to the paper work, I realized, that they changed the price back up again. They did not disclose anything when i asked several times what the final sales price is, instead the paper work and financing responsible walked out to get the sales manager again. They kept talking about GM rebates but never sticked to a number. After insisting to talk to the sales manager Pete again, that made the deal and I have trusted at the time of the verbal agreement, he blamed me, that I should be smarter and that this price we agreed upon is not realistic. No accountability to the deal made at the time of sale, they tried to get out of it later when paper were ready to sign. They made me sign a piece of paper when we agreed upon the price, which was just an offer from their side, no official purchase contract and nothing printed. However, the way they treat valued customers make me now worried they will use this paper notice to insist on their deal. I am glad that I had a friend present as witness of the whole process. Never go alone to this dealer. They are unorganized, uninformative, and intolerable to indemnifying customers for poor and dishonest business practices and unexpected costs. More

Stay Away Please please please...whatever you do, save your time and energy and go somewhere else. Let me explain my horrible experience. 1) When I walked i Please please please...whatever you do, save your time and energy and go somewhere else. Let me explain my horrible experience. 1) When I walked in and met with the sales rep, Alan, right away got the "The car was JUST sold that morning", that he personally made sure it was there. Even took it as far as walking us out to the spot that car was supposedly sitting in. His excuse was "oh I thought you were coming in at 9am, we were there at 1030AM. After expressing my disappointment, he was trying to get a demo car to use till my car was purchased from another dealership and brought to Castle. Giving them the benefit of the doubt, and almost 2 hours into walking in, him walking around- back and forth and POOF mysteriously the car appears. He gives me the car key to make sure its what I wanted, and he says, oh this one must have came in on Wednesday. I call BS. 2) Okay, so I decided to entertain this process and move forward. We sat down to talk about the numbers. The price he put down was the highest I received from over a dozen dealership. I brought out a written quote from another dealership that was significantly cheaper. They gave me such a hassle about matching the price and beating it by JUST 250.00 that I got up and walked. To me- if someone price matches - it didn't matter who got the final sale. To make matters worse, when I got up and ready to walk, their last defense was that the dealership wouldn't honor that price so come back when they don't. 3) They claimed that my interest rate was almost 3% higher from my personal finance that I brought with me AND the finance rate from the dealership. What a COMPLETE joke. 4) Their claim that I should go with them was because they are the only dealership that does free tires, oil changes, etc is false. They are not the only ones- TRUST ME. Please, take your time and do your research. If I can go to another dealership, get a FANTASTIC deal, my real interest rate and treated with respect, so can you!!!!!! More