Castle Chevrolet of Villa Park

Got the run around I traveled 45 minutes to see a specific car and it wasn't there. They sent me to their other store and told me the car would be out front waiting for I traveled 45 minutes to see a specific car and it wasn't there. They sent me to their other store and told me the car would be out front waiting for me. When I got there the car was finally brought to the front door for me to see. The car was filthy, had a baby seat in the back and a gym bag in the trunk. Worst experience at a dealership. More

Good, painless I emailed them about a car in the morning, we purchased it later that night, no fuss, no muss, relatively painless. Traded in a car, gave us a decent I emailed them about a car in the morning, we purchased it later that night, no fuss, no muss, relatively painless. Traded in a car, gave us a decent price. More

Bait and Switch Advertising- Consumer Fraud I found a truck I wanted to buy for my company at Castle Chevrolet on 2/16/16. It was advertised on their online site, Auto Trader and Cars.com. When I found a truck I wanted to buy for my company at Castle Chevrolet on 2/16/16. It was advertised on their online site, Auto Trader and Cars.com. When I called to and spoke to the Sales Rep (Patrick) to get the purchase information, on this truck, I was told that the price would actually be $2,000 higher than they advertised. After speaking with the sales rep, I asked to speak to the Sales Manager to try to clear this up. Sales Manager (Ivan) got on the phone and said he would only sell me the truck at the new higher price. He also pointed out that they were happy to show me their other trucks and sell me something else. This is clearly Bait and Switch and is considered Consumer Fraud. I would not recommend anyone buying a car from this dealership. D. Kaminsky, South Bend, Indiana More

terrible service and help tried to schedule car for it's routine oil change cause it's below 20% of life and they will not take it till 10% or below. I've also scheduled to che tried to schedule car for it's routine oil change cause it's below 20% of life and they will not take it till 10% or below. I've also scheduled to check for an uncomfortable odor when heater is on and a rattily noise when running but need a loaner to get to work and was told that they can't get me one until over a week. told them I can't to work without a car and the strong odor makes the car unhealthy to drive. kids and wife have already vomited because of the odor. I hope none of them get sick, but recording this review to take to a lawyer in case something bad happens and if I have to take days off of work because of it being undrivable. More

FAULTY CAR STARTER I purchased a 2015 Chevy Traxx and have brought it in 3 times now - the automatic starter which the car came with does not work. The 3rd time I broug I purchased a 2015 Chevy Traxx and have brought it in 3 times now - the automatic starter which the car came with does not work. The 3rd time I brought it in the mechanic showed me a GM letter that said customers are complaining about the automatic starters not working or working intermittently and the letter gave suggestions to those who may be improperly installing other devices - which I am not one of those - they did not fix it the automatic starter doesn't work - and they offered no recourse - Really I paid for this feature in the car and would not own a car without an automatic starter - YOU know it is faulty and I am suppose to accept that type of service - You state we treat you like a KING - NOT! I want my automatic starter to work - Please get someone in there who knows how to reconcile this problem. Suzanne McKenna Chicago, IL More

Most unorganized, shady, incompetent dealership ever! Negotiated a deal, truck went into service department, was notified truck was available for pick up... I drove 6.5 hours to purchase the truck. They s Negotiated a deal, truck went into service department, was notified truck was available for pick up... I drove 6.5 hours to purchase the truck. They sold truck just before I got there for more than I offered. ** WARNING ** This is a SHADY dealership... (( BUYER BEWARE )) More

Positive Car-Buying Experience I was in the market for a new vehicle, and was looking at the Chevy Malibu (I had heard from several Malibu owners that it was a very good car). I I was in the market for a new vehicle, and was looking at the Chevy Malibu (I had heard from several Malibu owners that it was a very good car). I made contact with Castle Chevrolet on-line, and was helped by Ed Speck. Ed provided me a list of available vehicles, and recommended I come in to test drive a Malibu. Once at Castle, I was helped by Sean O'Connell, who was professional, friendly, helpful, and knowledgeable. He was able to provide me with useful information on the Malibu that made me feel comfortable with proceeding with a lease. While time-consuming, the leasing process was smooth and uneventful, and I was able to drive off the lot with my new car. I was very pleased with the experience, and would recommend Castle friends and family. More

Best and quickest car buying experience I've ever had! My salesman was Manny Reyes. The process was quick and easy, I was in and out in less than 3 hours, from test drive to paperwork signed. I felt comfor My salesman was Manny Reyes. The process was quick and easy, I was in and out in less than 3 hours, from test drive to paperwork signed. I felt comfortable with my transaction, I didn't feel high pressure or like I was being told different stories. I've been driving my '04 Grand Am GT for a month now and I'm happy with my purchase. Plus free car washes and oil changes! More