Castle Chevrolet of Villa Park

Misleading internet sales associates I sent an email to Castle Chevrolet about a new Malibu and immediately received a call. Over the next day or two, we negotiated a price and I let the I sent an email to Castle Chevrolet about a new Malibu and immediately received a call. Over the next day or two, we negotiated a price and I let the salesperson know that I was prequalified for a loan with my wife and that she wanted to be on the title but couldn't come into the office with me at this time. I was told that I could come in by myself and take care of everything besides the title paperwork, which I could bring home, have my wife sign and bring back before taking ownership of the car. I agreed to this and went to the dealership where I was told by a different salesperson that my wife must be at the dealership with me to sign everything. Also, I asked over the phone if a specific rebate was already included in the price and was told no, I'd be eligible for another $1,000 off of our agreed upon price of the car if I do qualify for the rebate. I was later told by the GM that the rebate was already included in the price that we agreed upon so I wouldn't be able to take the extra $1,000 off. I feel like the online sales team outright lied to me just to get me into the dealership and wasted hours of my time. More

Great Service and Price!!! Need a new car quick and Castle was the best place to go. They understood what I wanted and had a large selection to choose from. Most importantly i Need a new car quick and Castle was the best place to go. They understood what I wanted and had a large selection to choose from. Most importantly is the Castle Difference. Very impressed and will probably buy all my cars from them for now on. More

Great experience! We walked in and Armin met us with a smile and asked us if we needed help. After asking for Ashley he went to get her and we realized she was the inte We walked in and Armin met us with a smile and asked us if we needed help. After asking for Ashley he went to get her and we realized she was the internet sales Rep. Lucky us we had Armin to help us on buying the vehicle. I would like to say Thank also to David for working with us and getting the Deal done. More

Friendliest Sales Consultant Joey was our sales consultant and he was the friendliest person I have ever dealt with at a car dealership. He made it both an enjoyable and informati Joey was our sales consultant and he was the friendliest person I have ever dealt with at a car dealership. He made it both an enjoyable and informative visit and purchase. More

Great buy I had a great buying experience at Castle Chevrolet in Villa Park. Alex Beres my salesman made it a smooth and easy process. I've purchased several ne I had a great buying experience at Castle Chevrolet in Villa Park. Alex Beres my salesman made it a smooth and easy process. I've purchased several new cars and it was always a full day and I was surprised that this time I was done in 2 hourd. I came in to test drive a Cruze but realized it wasn't going to be a good fit for my family so I mentioned I was then considering a used 2016 Chevy Impala. He had one I could test drive and I loved the car. It was fully loaded with a little over 15,000 miles and it was priced fairly for all the options it came with. The car had quite a few scratches that I hadn't noticed that evening. I mentioned it when Alex called to follow-up the next day and he said that he would have it detailed. I also had a problem with one of the key remotes. I came in 2 days later car was detailed and remote replaced. Not all the scratches came out but the car still looks great and I'm extremely happy with my purchase. Alex was really easy to deal with, no pressure and he explained how all the features in the car worked. I would recommend the dealership and Alex for your next purchase. Also, when I took in the car to service center everyone was great to deal with, David the manager got me in right away and arranged a loaner. Kyle was my service advisor and was also great to deal with. Everyone was very friendly. More

Awesome experience John Duncan and Dana where both awesome to work with,they really pulled through with my unexpected purchased this is my second vehicle through Castle John Duncan and Dana where both awesome to work with,they really pulled through with my unexpected purchased this is my second vehicle through Castle and I will definitely come back More

Very Positive Experience! I have to say that my experience at Castle Chevrolet , John Porter, was excellent! I went in and let them all know that I had a bad experience with I have to say that my experience at Castle Chevrolet , John Porter, was excellent! I went in and let them all know that I had a bad experience with another dealer 20+ years ago and didn't want to go throught that again now. John and I might say everyone else I came in contact with there at Castle , were all just great. Professional, they were. I wanted another Honda CRV , which they had as a trade in on the lot. I test drove it and we worked out a great deal without a lot of hassle! John had it washed and someone helped me move the stuff out of my old Honda.. It went smoothly. I have to say that as a consumer, high pressure never worked for me and so it was really important to me that I not have to go through that type of sales presentation. And I didn't , happy to say! John was just great!! I would trust him to sell to anyone I know or a stranger. Thank you so much John!! God Bless You!! More

Excellent experience!! Far exceeded what I expected!! I brought my car in to have the transmission checked out. Service Consultant Joy Urick, took care of everything for me and made the entire process com I brought my car in to have the transmission checked out. Service Consultant Joy Urick, took care of everything for me and made the entire process completely painless!! The car is repaired and safe ready for my daughter to take to school!! Can,t enough about the service provided!! More

Got what we need and not sold what was available A ease to work with. Salesman was low pressure and took weeks to find exactly what we needed. Immediately gave me the best price on the truck I could A ease to work with. Salesman was low pressure and took weeks to find exactly what we needed. Immediately gave me the best price on the truck I could find anywhere. More

We bought a used Jeep, not a Chevy but a very nice place! I found the Jeep we bought on Car Guru and drove from Michigan to make the sale....We have been looking for awhile and Castle had one we've been searc I found the Jeep we bought on Car Guru and drove from Michigan to make the sale....We have been looking for awhile and Castle had one we've been searching for! Nothing against Chevy, I have a 2500 Duramax HD(and wanted a Tahoe, but WIFE insisted on a Jeep, which are fine too. Happy wife, happy life). More