Castle Chevrolet of Villa Park

Buyer Beware: We called three hours ahead of time to tell them we were driving from 80 miles away to test drive some vehicles. After giving Ashley the stock numbers We called three hours ahead of time to tell them we were driving from 80 miles away to test drive some vehicles. After giving Ashley the stock numbers she said she would have them pulled aside and ready to go. We showed up at the dealership and it was almost 30 minutes before we even got to see the cars we came for. When I asked to speak with Ashley, she conveniently never came around. Finally when a car was pulled up, it was out of gas so it needed to be filled before we could even test drive it. Instead of test driving the other vehicle in the mean time, we just had to sit and wait for it to return from the gas station. During the test drive I explained my frustration with the salesperson. He said he would make everything worth our while but Once we decided on a vehicle, the haggling was outrageous. We were so far apart on the numbers I didn't think we'd be able to make a deal. The sales person went back and forth with the finance guy at least five times while I scratched out basic math on a piece of paper and verified loan rates on my phone. They tried charging us the incorrect sales tax, high interest (we have good - excellent credit) and all sorts of funky math that we needed to breakdown on paper to show them that something just wasn't making sense. Finally after an hour of haggling and explaining basic arithmetic we reached a deal. To add insult to injury we were sent to the waiting area after we negotiated our deal. We sat there for over 30 minutes with no one communicating with us what was going on, when we would be able to sign paperwork, and when we would be able to leave. We finally got out of there after over four hours for a transaction that should / could have taken an hour. We left exhausted, frustrated, and uncertain whether we did the right thing. We spent more than we wanted to but we did get a good deal. They gave us great money for the trade-in and offered us refreshments and snacks while we were there. I would never, ever, recommend that anyone experience that "Castle Difference". It was brutal. More

Outstanding dealership!! One word I can use to describe my experience is WOW!!!! I felt from start to finish that I was a friend of everyone at the deal. Everyone was great to One word I can use to describe my experience is WOW!!!! I felt from start to finish that I was a friend of everyone at the deal. Everyone was great to work with and by far the best buying experience I have ever had. More

Five star service! Patrick and Zach made sure everything was taken care of with the car I purchased ahead of time and made my time and experience in the dealership run s Patrick and Zach made sure everything was taken care of with the car I purchased ahead of time and made my time and experience in the dealership run smoothly and pretty fun. Thanks a ton! More

Outstanding service Joe McGaha best sales guy. Very professional and helpful. Did not push me at all on buying the car and help me and answered all my questions. Joe McGaha best sales guy. Very professional and helpful. Did not push me at all on buying the car and help me and answered all my questions. More

absolutely outstanding Bought a few cars from this dealership-always a fair price and great service. Had just bought a 2016 Equinox which was quickly totaled. Salesperson Ar Bought a few cars from this dealership-always a fair price and great service. Had just bought a 2016 Equinox which was quickly totaled. Salesperson Armin Coko and sales manager David Eison went into action for me, ordered a 2017 model and made the switch to a new car absolutely painless. I couldn't be happier with these folks. More

Free Tires for Life a SCAM The "Free Tires For Life" is a complete scam. I had over 80,000 miles on the original tires. I was told the still had 1/16" of tread before they would The "Free Tires For Life" is a complete scam. I had over 80,000 miles on the original tires. I was told the still had 1/16" of tread before they would replace them. It is almost November and I decided my family's safety was more important. I will purchase tires elsewhere. I will never buy a car for them again or have any cars serviced by them. More

phone call questions not answered i have been looking to purchase a corvette, i recieved emails from castle. called but didn't have a good experience when asking a question about blac i have been looking to purchase a corvette, i recieved emails from castle. called but didn't have a good experience when asking a question about black book prices and why 2 corvettes with the same features were $2000.00 of dollars apart. finally in the phone tag between 2 agents being frustrated by no recieving any answers towards my question and asked to drive more than 2 hours to the dealership to them see the vechile i my trade, when i told him that the honda dealer has done all the work on the vechile and they have carfax to check it. i gave up because i alway believe the customer is alway right, if castle dose not believe or question me about being honest then i don't need to time wasted More

Feels like home!! My family has been coming here for years and never had a problem. awesome service great people. always willing to help you work in a deal with you. Th My family has been coming here for years and never had a problem. awesome service great people. always willing to help you work in a deal with you. Thank you to everyone!! More

Hard Working I visited Castle with the intent to purchase a used vehicle, but left with a brand new one! Rosa and the finance team worked so hard to get me into th I visited Castle with the intent to purchase a used vehicle, but left with a brand new one! Rosa and the finance team worked so hard to get me into the car I really wanted at a manageable price on my spectrum! More

Professional staff made a great buying experience The staff at Castle Chevy was professional and helpful in every way. They made my car buying experience an great one. The salesman Jasper was polite, The staff at Castle Chevy was professional and helpful in every way. They made my car buying experience an great one. The salesman Jasper was polite, knowledgeable, and very patient no matter how many questions I had. I would recommend visiting this dealership! More